Photoshop 25.3.1 crashes when trying to use Remove Tool

[Bill Junk]

I have a Dell Precision 3660 Workstation, with Windows 11 Version 23H2 OS Build 22631.3007, and NVIDIA RTS A2000 12 GB graphic. The Dell diagnostic tools report that the graphics are functioning without error.  I have run 2 different checks and they both say that all drivers are up to date.  DelI's version of the NVIDIA driver is reported as 31.0.15.3770, however this does not match up with the version shown on NVIDIA's web site, likely because it's really the Dell version number.

I have loaded an image in Photoshop 25.3.1 and then tried to use the Remove tool to edit the photo.  I was hoping to experiment with the feature and have never tried it before.  For several attemps after selection the remove tool and moving the curor over the image, Photoshop presented an hour glass for about 5 seconds, then crashed.  On one of these tries I found an event log which reported an Exception Access Violation from Thread 0 with the message "3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s."  On my last attempt, Photoshop recognized a problem and presented me with a window that allowed me to send in an error report, which I did.  There are a number of logs stored on my system but I don't see anything that lets me diagnose the issue.

I have looked at the Adobe site and found that there is a known issue with the Remove Tool where there is a recommendation to make sure the latest driver is installed and then to select the "More Stable" option for Remove Tool processing.  I made the change but the problem still existed.

One option would be to load a new graphics driver directly for NVIDIA, however, Dell provides customized drivers for their systems.  A call to Dell Tech Support didn't provide any details of what the customization entails, nor any idea regarding what the consequences might be if I did replace the Dell driver with the NVIDIA driver.

For now the Remove Tool is not essential to what I'm doing, but any crash is concerning to me.  Any thoughts?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Bill Junk]

OK, Hope that helps.

[Kevin Stohlmeyer]

@Bill Junk Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

[Bill Junk]

Here's my system info:

Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 x64
Number of Launches: 155
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3007
System architecture: Intel CPU Family:6, Model:7, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:8), HyperThreading
Physical processor count: 16
Logical processor count: 24
Processor speed: 2112 MHz
Built-in memory: 32457 MB
Free memory: 20805 MB
Memory available to Photoshop: 24941 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.2.0
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.0.0.9
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA RTX A2000 12GB
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 12,124 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display Type: SDR
Display: 2
Display Bounds: top=0, left=2560, bottom=1440, right=5120
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"E:\Program Files\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=25238757 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64

[0 ms]
Start GetSnifferResult

[1183 ms]
Start sniffer 2024-01-19 12:16:22
# Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64
E:\Program Files\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=25238757 -comment=Photoshop Version: Adobe Photoshop 25.3.1 20231212.r.241 46eb480 x64

{47 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA RTX A2000 12GB index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 0) -> (5,120, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA RTX A2000 12GB index=0)

# devices: 2
Device 0
Name: NVIDIA RTX A2000 12GB
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 12,124 MB
VRAM: 12,124 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,016 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2023-10-18 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.3770
Supports UMA: UNSUPPORTED
D3D-ID: 9585

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,144 MB
VRAM: 128 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,016 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2023-11-07 000000.000000-000
Driver age: 2 months
Driver version: 31.0.101.4953
Supports UMA: SUPPORTED
D3D-ID: 42880
End platform native
{246 ms}

{246 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA RTX A2000 12GB/PCIe/SSE2 index=0)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: (2,560, 0) -> (5,120, 1,440)
Dimensions: (2,560 1,440)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA RTX A2000 12GB/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA RTX A2000 12GB/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 12,712 MB
VRAM: 12,712 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,016 MB
API version: 2.1 (2.1.2 NVIDIA 537.70)
Device version: 2.1 (2.1.2 NVIDIA 537.70)
Vendor name: NVIDIA
Driver date: 2023-10-18 000000.000000-000
Driver age: 3 months
Driver version: 31.0.15.3770
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{316 ms}

{316 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA RTX A2000 12GB
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 12,878 MB
VRAM: 12,878 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 238 GB / s
Compute score: 3,543.08
Device name string: NVIDIA RTX A2000 12GB
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,613 MB
VRAM: 13,613 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 106 GB / s
Compute score: 342.218
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1145 ms}

Exit code kExitNormal
End sniffer 2024-01-19 12:16:23
[kStatusNormal, kExitNormal]

[1183 ms]
Finish RunAllAPIs

[1185 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040327757929784526
GUIDBucket:
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: E:\Program Files\Adobe Photoshop 2024\
Temporary file path: C:\Users\wjunk\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 1.82T, 1.71T free
Required Plugins folder: E:\Program Files\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: E:\Program Files\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2023/07/11-03:51:57 79.4142c44 79.4142c44
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/07/07-12:59:17 79.62ab650 79.62ab650
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.1887391 79.1887391
AdobeXMP.dll Adobe XMP Core 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPFiles.dll Adobe XMP Files 2023/06/25-20:01:55 79.1462899 79.1462899
AdobeXMPScript.dll Adobe XMP Script 2023/06/25-20:01:55 79.1462899 79.1462899
AGM.dll AGM 2023/07/11-03:51:57 79.4142c44 79.4142c44
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/07/11-13:54:27 79.43e3035 79.43e3035
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/07/11-03:51:57 79.4142c44 79.4142c44
AXE8SharedExpat.dll AXE8SharedExpat 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
AXEDOMCore.dll AXEDOMCore 2023/06/25-20:01:55 79.8fc6e4e 79.8fc6e4e
BIB.dll BIB 2023/07/11-03:51:57 79.4142c44 79.4142c44
BIBUtils.dll BIBUtils 2023/07/11-03:51:57 79.4142c44 79.4142c44
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/07/11-03:51:57 79.4142c44 79.4142c44
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.10.1+230125-1155.1.dml-1.10.177341d
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.3.0-6
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/06/25-23:50:00 79.15070c2 79.15070c2
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/06/27-19:07:31 79.51aea8a 79.51aea8a
onnxruntime.dll Microsoft® Windows® Operating System 1.14.20230410.1.429e1e3
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.3
PSViews.dll Adobe Photoshop 2024 25.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.e4a3cd5 79.e4a3cd5
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.3.0-6
UPIC 2.6.0

Required plugins:

Accented Edges 25.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.3 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”
Average 25.3 - from the file “Average.8bf”
Bas Relief 25.3 - from the file “Filter Gallery.8bf”
BMP 25.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.3 - from the file “Filter Gallery.8bf”
Charcoal 25.3 - from the file “Filter Gallery.8bf”
Chrome 25.3 - from the file “Filter Gallery.8bf”
Cineon 25.3 - from the file “Cineon.8bi”
Clouds 25.3 - from the file “Clouds.8bf”
Color Halftone 25.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.3 - from the file “Filter Gallery.8bf”
Conté Crayon 25.3 - from the file “Filter Gallery.8bf”
Craquelure 25.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.3 - from the file “Filter Gallery.8bf”
Crystallize 25.3 - from the file “Standard MultiPlugin.8bf”
Cutout 25.3 - from the file “Filter Gallery.8bf”
Dark Strokes 25.3 - from the file “Filter Gallery.8bf”
De-Interlace 25.3 - from the file “Standard MultiPlugin.8bf”
Dicom 25.3 - from the file “Dicom.8bi”
Difference Clouds 25.3 - from the file “Clouds.8bf”
Diffuse Glow 25.3 - from the file “Filter Gallery.8bf”
Displace 25.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.3 - from the file “Filter Gallery.8bf”
Entropy 25.3 - from the file “statistics.8ba”
Export Color Lookup Tables 25.3 - from the file “Export3DLUT.8be”
Extrude 25.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.3 - from the file “FastCore.8bx”
Fibers 25.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.3 - from the file “Filter Gallery.8bf”
Filter Gallery 25.3 - from the file “Filter Gallery.8bf”
Fresco 25.3 - from the file “Filter Gallery.8bf”
GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”
Glass 25.3 - from the file “Filter Gallery.8bf”
Glowing Edges 25.3 - from the file “Filter Gallery.8bf”
Grain 25.3 - from the file “Filter Gallery.8bf”
Graphic Pen 25.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.3 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.3 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.3 - from the file “Filter Gallery.8bf”
JPEG 2000 25.3 - from the file “JPEG2000.8bi”
Kurtosis 25.3 - from the file “statistics.8ba”
Lens Blur 25.3 - from the file “Lens Blur.8bf”
Lens Correction 25.3 - from the file “Lens Correction.8bf”
Lens Flare 25.3 - from the file “Standard MultiPlugin.8bf”
Liquify 25.3 - from the file “Liquify.8bf”
Matlab Operation 25.3 - from the file “ChannelPort.8bf”
Maximum 25.3 - from the file “statistics.8ba”
Mean 25.3 - from the file “statistics.8ba”
Measurement Core 25.3 - from the file “MeasurementCore.8me”
Median 25.3 - from the file “statistics.8ba”
Mezzotint 25.3 - from the file “Standard MultiPlugin.8bf”
Minimum 25.3 - from the file “statistics.8ba”
MMXCore Routines 25.3 - from the file “MMXCore.8bx”
Mosaic Tiles 25.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.3 - from the file “Filter Gallery.8bf”
Note Paper 25.3 - from the file “Filter Gallery.8bf”
NTSC Colors 25.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.3 - from the file “Filter Gallery.8bf”
OpenEXR 25.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.3 - from the file “Filter Gallery.8bf”
Palette Knife 25.3 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.3 - from the file “Standard MultiPlugin.8bf”
PCX 25.3 - from the file “PCX.8bi”
Photocopy 25.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.3 - from the file “ChannelPort.8bf”
Pinch 25.3 - from the file “Standard MultiPlugin.8bf”
Pixar 25.3 - from the file “Pixar.8bi”
Plaster 25.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.3 - from the file “Filter Gallery.8bf”
Pointillize 25.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.3 - from the file “PBM.8bi”
Poster Edges 25.3 - from the file “Filter Gallery.8bf”
Radial Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Radiance 25.3 - from the file “Radiance.8bi”
Range 25.3 - from the file “statistics.8ba”
Render Color Lookup Grid 25.3 - from the file “Export3DLUT.8be”
Reticulation 25.3 - from the file “Filter Gallery.8bf”
Ripple 25.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.3 - from the file “Filter Gallery.8bf”
Save for Web 25.3 - from the file “Save for Web.8be”
ScriptingSupport 25.3 - from the file “ScriptingSupport.8li”
Shear 25.3 - from the file “Standard MultiPlugin.8bf”
Skewness 25.3 - from the file “statistics.8ba”
Smart Blur 25.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.3 - from the file “Filter Gallery.8bf”
Solarize 25.3 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.3 - from the file “Filter Gallery.8bf”
Spherize 25.3 - from the file “Standard MultiPlugin.8bf”
Sponge 25.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.3 - from the file “Filter Gallery.8bf”
Stained Glass 25.3 - from the file “Filter Gallery.8bf”
Stamp 25.3 - from the file “Filter Gallery.8bf”
Standard Deviation 25.3 - from the file “statistics.8ba”
Sumi-e 25.3 - from the file “Filter Gallery.8bf”
Summation 25.3 - from the file “statistics.8ba”
Targa 25.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.3 - from the file “Filter Gallery.8bf”
Tiles 25.3 - from the file “Standard MultiPlugin.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Torn Edges 25.3 - from the file “Filter Gallery.8bf”
Twirl 25.3 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.3 - from the file “Filter Gallery.8bf”
Vanishing Point 25.3 - from the file “VanishingPoint.8bf”
Variance 25.3 - from the file “statistics.8ba”
Water Paper 25.3 - from the file “Filter Gallery.8bf”
Watercolor 25.3 - from the file “Filter Gallery.8bf”
Wave 25.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.3 - from the file “WIASupport.8li”
Wind 25.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.3 - from the file “WBMP.8bi”
ZigZag 25.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

Topaz Photo AI NO VERSION - from the file “E:\Program Files\Adobe Photoshop 2024\Plug-ins\TopazPhotoAI.8bf”
Topaz Photo AI NO VERSION - from the file “E:\Program Files\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIAutomate.8bi”
TPAIApplyImageDataFilter NO VERSION - from the file “E:\Program Files\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “E:\Program Files\Adobe Photoshop 2024\Plug-ins\TopazPhotoAIGather.8bf”

Duplicate and Disabled plugins:

Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.8bi”
TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.8bf”
TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.2.1.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.2.1\"
CmdN: 1.19.10
UAB: 2.18.0-4
Loaded at: 60 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 2465 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.41.2.0 - from the file "Required Folder"
Loaded at: 2302 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.25.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\"
CAPTURE: 2.0.41 STOCK: 4.1.0
In app notifications (Loaded) 2.0.4.0 - from the file "Required Folder"
Loaded at: 2467 ms - launch time impact: 0 ms
Neural Filters (Prepared) 1.15.0.100 - from the file "Required Folder"
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 2468 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 2.1.1.0 - from the file "Required Folder"
Loaded at: 2469 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.34.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.3.9.0 - from the file "Required Folder"
Loaded at: 2470 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2173 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2175 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2310.86.1.14 - from the file "Required Folder"
Loaded at: 2472 ms - launch time impact: 0 ms
Scan time: 0 ms - entries: 26

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “E:\Program Files\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “E:\Program Files\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_25_28\manager.html”

Installed TWAIN devices: NONE

[kglad]

it gives ps experts to assess.

[Bill Junk]

Where should I be posting issues like the one I made today?  Photoshop Ecosystem is the only one that seems to come up.  I have another strange situation that I'd like to get help / feedback on that may be a product defect.

[Kevin Stohlmeyer]

@Bill Junk You have two GPUs one underpowered and your main one. Here’s how to resolve: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...

[Bill Junk]

Thanks for the link.  I did go there and went through the steps.  All was fine until I was in the NVIDIA Control Panel and selected Adobe Photoshop (photoshop.exe).  In the turorial it shows a choice of which graphics card to use.  In my case it showed a long list of settings to use for this program.  Based on all the other information I have, I think that the NVIDIA graphics card is the only one being used and that's the one that drives my two displays. 

Here's a capture of the window that is displayed:

Virtually everything is set to "Use global settings".

Just out of curiosity I clicked on "Set PhysX Configuration" which displayed the window below, but I have no idea what it means or if it even has significance.  My back panel has 4 connectors and I'm using the left 2 when viewed from the back.

[Bill Junk]

Here's something else I found, but don't know if it has relevance to my current issue.  It show three events for the NVIDIA graphic unit that happened yesterday all at the same time.  I don't recall anything that I initiated that would have added a service:

And then here is what was recorded and visible in the Event Viewer for one of the crashes:

[Bill Junk]

I did a couple other tests.  In Preferences > Performance my NVIDIA GPU was detected so I unchecked "Use Graphics Processor".  Photoshop still crashed after about 5 seconds following selection of the Remove Tool.  I did the same thing with "Multithreaded Compositing" and had the same crash happen.  I'm wondering if there could have been corruption of some part of the Photoshop installation.  Is there an integrity checker to validate that all parts of the installation are correct?  At this point I'm hesitant to just remove and reinstall Photoshop because I would then need to redo custom settings.

[Ged_Traynor]

@Bill Junk just curious as to why you have Photoshop installed on the E drive rather than the same drive that the operating system is on, it's recommended to have Photoshop installed on the same drive as the OS

[Bill Junk]

Windows 10 & 11 allow the location for the Program Files directory to be placed on drives other than C:  On my last system I had an SSD for C:, but over time as I added more apps and app updates became larger and larger, I eventually was fighting a memory usage problem on the C: drive.  I was really glad when Microsoft allowed apps/programs to be installed on other drives, although not all apps/programs allowed the installer to do that.  At least Photoshop could be installed on a different drive.  I eventually traced a large part of the memory shortage on the C: drive to an accumulation of files in C://Users/[my user name]/AppData/ Local/Temp/ where image files were being left (not deleted) when either Photoshop or Photoshop Elements Organizer were terminated.  After getting tired of having to constantly delete Temp files I eventually decide to replace my system.   My old system, other than for the C: drive issue, worked very well.  I suppose I could have upgraded the C: drive SSD, but I figured I'd be better off buying a new system and getting newer technology.   On my new system the E: drive is a 2 TB SSD so there's no sacrifice in performance and it keeps my 500 GB OS drive (C:) in a state with lots of available space.  In my opinion an app/program should not be written in a way that restricts where it can be installed.  Proper use of the Registry should allow for stuff to be put almost anywhere.  Hope that provides an answers that satisfies your curiosity.

[Bill Junk]

The last thing I did was get on a chat session with Dell Tech Support.  The agent recommended that I install the graphics driver directly for NVIDIA rather than using the one supplied by Dell.  That's what I did.  Photoshop still crashes when I try to use the Remove Tool.

Anyone out there have the ability to pass this issue on to an engineering team for analysis?

[Kevin Stohlmeyer]

E drive wont work - Photohsop needs to be installed on the same drive as the system directory or it will crash.

[Bill Junk]

When you "system directory" are you actually referring to the Windows Registry?

[Bill Junk]

I uninstalled Phoshop 25.3.1 and then reinstalled it.  Problem still exists.  Also made sure that Windows knows to use the NVIDIA GPU for photoshop.exe and sniffer.exe.  Photoshop says my graphics processor is compatible and it detects the NAVIDA GPU.

[Bill Junk]

Today (1/22/2024) I tried setting the Image Processing Preference to Cloud.  Photoshop still crashes when I try to use the Remove Tool.  What I don't know is whether or not using the Cloud support completely eliminates the AI software from using the NVIDIA graphics processor or just for some parts of the tool's operation.  Anyone know the answer?  It seems the more I try different approaches, run diagnostics that all say the hardware is good, and double-check the drivers to ensure I'm using the latest releases, the fingers seem to point at the Photoshop installation, possibly a quirky bug with my combination of hardware and software that was not checked in the qualification test suite.

[Kevin Stohlmeyer]

@Bill Junk see above - reinstall Photoshop on the C drive and make sure your scratch disk is targeted to your E drive instead.

[Bill Junk]

Can you give me some technical details why PS would need to be installed on the C: drive?  The Creative Cloud app has a setting where you can specify where CC apps are to be installed.  I have mine set to E://Program Files/ .  If PS has to be installed on C: then why will the CC app let me install it somewhere else?  Up to the time I tried to use the Remove Tool, PS worked fine installed on my E: drive.  Something isn't making sense.

[Kevin Stohlmeyer]

There are multiple responses over the years from Adobe team members and other Experts below. There are shared system resources that are installed in the C drive even if you install PS on another partition. Multiple posts over the years have shown that there are numerous issues when installing on another drive other than C/system files.

Yes, technically there is nothing preventing installing PS on your E drive - but it would be worth testing an install on the C drive to confirm that is not a contributing factor.
https://community.adobe.com/t5/lightroom-classic-discussions/install-lightroom-photoshop-cc-on-ssd-o...
https://community.adobe.com/t5/photoshop-ecosystem-discussions/installing-photoshop-on-a-specific-dr...
https://community.adobe.com/t5/download-install-discussions/install-adobe-creative-cloud-on-a-drive-...
|https://community.adobe.com/t5/photoshop-ecosystem-discussions/installing-photoshop-on-a-specific-dr...

[Bill Junk]

Thanks for providing the additional information.  I will uninstall PS from my E: drive and reinstall on the C: drive, likely tomorrow.  If that fixes the issue then there is an incompatability between PS and features of the Creative Cloud app.  I'll let you know what I find.  I do appreciate your support.

[Bill Junk]

Kevin,

I uninstalled Photoshop from my E: drive, went into the Creative Cloud Desktop, changed the install location to C://Program Files/Adobe/, then reinstalled Photoshop using the CC Desktop.  I noticed that during the installation there was a short pause after the base installation completed and then there was a message displayed saying it was installing the Remove Tool.  I suppose it was considered an update.  I verified that PS was installed on my C: drive and ran the Photoshop.exe directly from the Windows File Explorer.  I loaded an existing .psd file, checked to see if I could modify and existing layer which was successful.  I then tried using the Remove Tool on Layer 0 which is the layer containing the base photo image.  Within a few seconds the Error Reporting window opened up.  I filled out a report and sent it in.

I'M NOW OUT OF IDEAS FOR THINGS TO TRY.  THERE'S SOMETHING WRONG SOMEWHERE!!!!

[Bill Junk]

And the preference for the Remove Tool was set to More Stable.  I also tried the other option and had the same crash.

[Bill Junk · Accepted solution]

Here's the latest.  I resumed a chat session with Adobe Customer Care with an agent whose screen name was Sugeeta.  After I let him/her have control of my computer he/she reset the Photoshop preferences, uninstalled and then reinstaled Photoshop on my C: drive.  The Remove Tool worked.  He/she then uninstalled PS from my C: drive and reinstalled it on my E: drive.  The Remove Tool worked.  I'm at a loss to be able to explain why changing the preference made any difference, but I seem to remember a session I had many years ago where the agent did the same thing to resolve a problem I was having.  i'll go look at the PS preferences and see if there is anything that I can tell has changed.  For now it looks like the problem is solved.