Participant

Answered

Photoshop 25.9 - hangs when moving artboard

Forum|Forum|1 year ago
June 1, 2024
49 replies
23962 views

Hi there,

I'd like to report a bug, as in subject. This happens only in 25.9 version, I've downgraded to 25.7, and it doesn't happen.

When I have a document, with couple of artboards in it (let's say, ad banners) - when I try to move any artboard, and, after clicking on the name, and starting to drag it to move it someplace alse - when I try to pass it over any other artboard, or layer, which is outside the artboards - PS freezes.

It happens every time, in every document I've opened.

Windows

Correct answer vintezisCS

I found the "solution"!!!

If you turn OFF [Auto-size Canvas] option, then there is no more freezing/hanging.

The only side-effect is the canvas size. It stays as is, so if you try to move an artboard out of the canvas, then it will be "hidden".

But the easiest way is to make two empty artboards (when [Auto-size Canvas] is on) and put these to the top left and bottom right corner of the "needed" canvas and then turn OFF the [Auto-size Canvas] option.

Edit: if you move an artboard out of canvas (because you need more space), and it is hidden, you need to turn back ON Auto-size Canvas just once, then every artboard will be on that resized canvas, and you can switch back OFF, and there is no more hanging again

Pls let me now, if its works.

(I'm on an M1 iMac with external display, 16GB ram, Photoshop 25.12)

Show previous replies

Vinicius Baldissera

Participant

I have the same problem, I'm running photoshop 25.11 and when I try to move the artboard out of the area of other artboards or over each other, photoshop freezes. Downgrading the photoshop version to 25 they work normally. It is practically impossible to use artboards in this latest version 😞

System: Macbook Pro M2

J

jaroslavholan

Participant

Unfortunately version 25.11 is the same 😞 Unusable. Moving, copying artbortds is too slow on Mac Studio (M2 pro).

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plexoftis

Participant

Same bug here, artboards are unusable for me

A

adamg37552826

Participating Frequently

Same bug bro 😞

D

Danko5FA2

Known Participant

Since update to 25.9, moving larger artboards by dragging or nudging takes ages.
Often, at first, the action would not even complete.
Moving would take up to a few minutes (with few 4K artboards containing tens of layers with smart object, masks, styles and vectors) to complete, depending on how large an artboard is.

Typically, the artboard would stay in place and freeze Photoshop, then a spinner would appear (if you're patient enough), and after some time, there would be a popup with a progress bar moving slowly or not at all, before the action is finally competed.
After few moves (and nerves lost), the artboard gets faster.

There is no obvious problem with newly created artboards and documents with little content, but in working conditions, it makes rearranging them almost impossible. You wouldn't even be able to control where they would end up.

Before the update to 25.9, same documents and same artboards were working fine, taking few seconds on the extreme end.

Specs:

Photoshop version: 25.9

System: Windows 10 Pro,
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz
Memory (RAM): 32GB

Graphics: NVIDIA GeForce RTX 2060 and RTX 3060
It has been reproduced on two Windows PCs.

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Danko5FA2

Known Participant

There have also been several similar complaints in the discussions.
https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-25-9-bug-hangs-when-moving-artboard/m-p/14654868

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Federico37949950fywr

Participating Frequently

Hey all! Please try these steps one at a time & report how it goes:

1 - Go to Edit/Photoshop > Preferences/Settings (CTRL/CMD + K) > Performance > Advanced Settings > Disable 'GPU Compositing' & restart Photoshop & check if it helps.

If it does not help, reverse this & try the step 2.

2 - Create a mask on the Artboard level & check if that helps.

Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

Any of the solutions proposed hasn't worked because the problem is on the software, not compatibility, I work in a profesional environment and we spend a lot of time testing all 25 subversions, all works terribly bad, 25.0 25.1 make the monitors black for some minutes then go back, other subversions hangs and show a message error, then the app closes, from 25.0 to 25.11 all works terribly wrong.
Hey Adobe I am paying to have the latest version of the app and working, why I should use version 24? No really, you had like 11 opportunities to fix version 25.

I am 100% sure this problem is related with AI, which is the new baby on the version 25, remove that bot which is useless and please let us work correctly.

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Danko5FA2

Known Participant

Happens to me as well, I'm losing hours of work by now.
Has this been reported as a bug already?

S

sherisefleming

Participant

This also happens to me. Its very frustrating.

S

sherisefleming

Participant

A month later and this moving Artboards issue is seriously the biggest pain in my work load!

Z

Zbigniew22996983ikskAuthor

Participant

@Ged_Traynor

Hi there.

Yes, I've cleared the preferences, nothing changed.

I checked the issue on two machines, both with win 11, and AMD Ryzen 9 5900x, and 64GB of ram, and same mobo, only the graphic cards were different (gtx 1060 and rtx 4070), and it happens on both.

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nickthecoder

Participant

Just observed the same issue on 25.9, to replicate I tested 7 artboards at 2500px W x 6000px H, 72ppi and 8bit when moving the application lags badly, even when moving or adding content it hangs.

System: Laptop i7-11370h 3.30GHz 40GB RAM Windows 11, 3050 Ti 4GB

Going to test out the 25.7 version now.

Ged_Traynor

Community Expert

@Zbigniew22996983iksk I just test on my system with Photoshop version 25.9 on Windows 11 and can't replicate the issue, have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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DRYxSLUG

Participant

Have you figured this out? Been battling this forever and see it's not just me.

Love how Adobe is more focused on stealing art to feed their AI than have an optimized and working product.