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5

Photoshop 25.9 - hangs when moving artboard

Community Beginner ,
Jun 01, 2024 Jun 01, 2024

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Hi there,

 

I'd like to report a bug, as in subject. This happens only in 25.9 version, I've downgraded to 25.7, and it doesn't happen.

 

When I have a document, with couple of artboards in it (let's say, ad banners) - when I try to move any artboard, and, after clicking on the name, and starting to drag it to move it someplace alse - when I try to pass it over any other artboard, or layer, which is outside the artboards - PS freezes. 

It happens every time, in every document I've opened.

 

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Adobe
Community Expert ,
Jun 01, 2024 Jun 01, 2024

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@Zbigniew22996983iksk I just test on my system with Photoshop version 25.9 on Windows 11 and can't replicate the issue, have you tried manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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New Here ,
Jul 12, 2024 Jul 12, 2024

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Have you figured this out? Been battling this forever and see it's not just me. 

Love how Adobe is more focused on stealing art to feed their AI than have an optimized and working product. 

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New Here ,
Jul 12, 2024 Jul 12, 2024

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For now the best option is to install photoshop 25.5. 

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Community Beginner ,
Jun 02, 2024 Jun 02, 2024

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@Ged_Traynor 

Hi there. 

Yes, I've cleared the preferences, nothing changed. 

I checked the issue on two machines, both with win 11, and AMD Ryzen 9 5900x, and 64GB of ram, and same mobo, only the graphic cards were different (gtx 1060 and rtx 4070), and it happens on both.

 

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Just observed the same issue on 25.9, to replicate I tested 7 artboards at 2500px W x 6000px H, 72ppi and 8bit when moving the application lags badly, even when moving or adding content it hangs.

System: Laptop i7-11370h 3.30GHz 40GB RAM Windows 11, 3050 Ti 4GB

Going to test out the 25.7 version now.

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Can confirm I've had the same issue. 3 artboards (1080x1920) - moving the artboards and photsohop wouild compeltly freeze requirng force quit. Tested and replicared across all PSD or PSB files with artboards. 

System spec: Sonoma 14.5, Apple M2 Max, 64GB RAM, 2TB SSD (1TB avialable).

 

This needs fixing asap. Only solution has been to revert to an older version.

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New Here ,
Jun 27, 2024 Jun 27, 2024

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Also to add, I first tried doing a clean install of Photoshop first to the latest vesrion. Did not help.

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New Here ,
Jul 03, 2024 Jul 03, 2024

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This also happens to me. Its very frustrating. 

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Community Beginner ,
Jul 04, 2024 Jul 04, 2024

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Happens to me as well, I'm losing hours of work by now.
Has this been reported as a bug already?

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Community Beginner ,
Jul 04, 2024 Jul 04, 2024

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Since update to 25.9, moving larger artboards by dragging or nudging takes ages.
Often, at first, the action would not even complete.
Moving would take up to a few minutes (with few 4K artboards containing tens of layers with smart object, masks, styles and vectors) to complete, depending on how large an artboard is.

Typically, the artboard would stay in place and freeze Photoshop, then a spinner would appear (if you're patient enough), and after some time, there would be a popup with a progress bar moving slowly or not at all, before the action is finally competed.
After few moves (and nerves lost), the artboard gets faster.

There is no obvious problem with newly created artboards and documents with little content, but in working conditions, it makes rearranging them almost impossible. You wouldn't even be able to control where they would end up.

Before the update to 25.9, same documents and same artboards were working fine, taking few seconds on the extreme end.

Specs:

Photoshop version: 25.9

System: Windows 10 Pro,
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz
Memory (RAM): 32GB

Graphics: NVIDIA GeForce RTX 2060 and RTX 3060
It has been reproduced on two Windows PCs.

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Community Beginner ,
Jul 04, 2024 Jul 04, 2024

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There have also been several similar complaints in the discussions.
https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-25-9-bug-hangs-when-moving-...

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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Hey all! Please try these steps one at a time & report how it goes:


1 - Go to Edit/Photoshop > Preferences/Settings (CTRL/CMD + K) > Performance > Advanced Settings > Disable 'GPU Compositing' & restart Photoshop & check if it helps.

 

If it does not help, reverse this & try the step 2.

 

2 - Create a mask on the Artboard level & check if that helps. 

 

 

Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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New Here ,
Jul 09, 2024 Jul 09, 2024

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Can confirm step 1 doesn't work as I tried it based on advice in another thread. I don't believe step 2 would work either as I had tried to moving artboards with and without layer masks - but can't currenty test to replciate since I reverted to an older version (25.5) which fixed the issue immediatly. This is actually a major issue and really needs to be addressed asap so we can use the latest version.

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Community Beginner ,
Jul 10, 2024 Jul 10, 2024

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Tried it already, doesn't help.

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New Here ,
Jul 09, 2024 Jul 09, 2024

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Same bug bro 😞

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New Here ,
10 hours ago 10 hours ago

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LATEST

Same bug here, artboards are unusable for me

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