Photoshop 25 problem!

[PauloSS]

After update Photoshop 25 does not appear on my Windows 11 desktop!

Everything else does, like Lightroom, but Photoshop doesn't work. The previous PS Icon on my desktop it's not working.

[jane-e]

@PauloSS 

To add shortcuts to your desktop, follow these steps from Microsoft Help:

https://support.microsoft.com/en-us/office/create-a-desktop-shortcut-for-an-office-program-or-file-9...

You can create desktop shortcuts for specific Office files or documents.

1. In Windows Explorer, browse to the document or file for which you want to create a desktop shortcut.

2. Right-click the name of the document, and then click Create shortcut. In Windows 11 you may have to select Show more options to find Create shortcut.

   A shortcut for that document or file appears on your desktop.

Most likely the existing shortcut was for a previous version of Photoshop that was no longer installed.

I've moved your post from Bugs to Discussions since this is a Microsoft issue.

Jane

[D Fosse]

The Photoshop installer will not create a desktop shortcut by itself. You have to make one.

It will appear in your Windows start menu, from which you can right-click and pin it to the taskbar. If you want a desktop icon, see Jane's post.

Shortcuts are version specific.

[PauloSS]

Ok. Good to know. However that's not all. When i start Photoshop from
creative cloud I keep getting error message reports. I sent the reports but
its doesnt say the error number.
What you guys think? Should I uninstall and install everything again?

[D Fosse]

We need to see the error message.

[PauloSS]

That's the problem!! It does not say!! Just keep sending that report Window
without any reference to a number of an error message. Should I uninstall
and install everything again???

[Sameer K]

Hey, @PauloSS. Welcome to the Photoshop Community and thanks for the assist @jane-e, @Bojan Živković, and @D Fosse.

I found crash reports submitted with the account you signed in with.

The Crash report is unique and does not relate to similar buckets. So, we'll have to follow the following: Does the problem exist if you use Photoshop (beta)? You can get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

If that does not help, please ensure no stale preferences in your Photoshop. 

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

[PauloSS]

Hello Sameer K,

Thanks for your support and also your colleagues.

In fact, I tried the Beta version and it works properly. No issues whatsoever.

Since it works that way, I'll keep on using it because I have lots of work portfolios to do and deliver to clients.

While it lasts I will use the Beta version. Is there any inconvenience for that? Or should I try to rename the folder as you said?

If this is not needed, can I go on using the photoshop Beta?

Thanks again and in advance for your help. 

Paulo Santos

[Sameer K]

Hey @PauloSS. Awesome! If Beta works, you can get the tasks & projects done for now.

Also, if you'd want Photoshop 2025 to function, you can follow the rest of the steps & let me know how it goes.

Thanks! 

Sameer K

[Bojan Živković]

When you upgrade, old shortcuts will point to software or version that is uninstalled; that's why they do not work. That's not an issue with Photoshop; that's how many software upgrades work.