Participating Frequently

Question

Photoshop 26.7 Generative Expand scratch Disk

Forum|Forum|1 year ago
May 29, 2025
1 reply
713 views

Hi, I have updated to 26.7 and when I try using Generative Expand it either makes Photoshop crash, gives me a black background (no results) or shows an error "scratch disk full”

Went back to 25.12.1 and everything works as it should. What am I doing wrong?

macOS

Ged_Traynor

Community Expert

@GoodyM how large is the document you're working on and how much free space do you have for the scratch disk

GoodyMAuthor

Participating Frequently

@Ged_Traynor the photo document is 19MBs and 230Gbs for free space. It's just odd that on older versions, it works as expected.

GoodyMAuthor

Participating Frequently

Hi @GoodyM, thanks for sharing the details, Ged asked for! Could you also share the System info by going to the Help menu in Photoshop, then System info? You can copy the text and share it with us by either pasting it as a reply here or pasting it in a text file and sharing the file with us.

It would be helpful if you could share a screenshot of the entire screen right before using Generative Expand on the latest version.

Thanks,
Nikunj

Adobe Photoshop Version: 26.7.0 20250513.r.15 e861f5e arm64

Number of Launches: 668

Operating System: Mac OS 15.3.0

System architecture: Apple M1, NEON, DOTPROD, HybridCPU(4:4)

Physical processor count: 8

Built-in memory: 16384 MB

Free memory: 7316 MB

Memory available to Photoshop: 13269 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 8.20.0

SAM SDK Version: 12.1.1

ACP.local Status:

- SDK Version: 5.3.0

- Core Sync Status: Reachable and compatible

- Core Sync Running: 7.4.0.31

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: v5.0.0-beta.11

Adobe Firefly: Please use any generative AI feature to view the latest version.

OpenColorIO version: 2.4.0

C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0

NGL Version: 1.40.0.10

Chalkboard: Disabled.

Chalkboard Doc Create: Disabled.

Precise Color Management for HDR Display: Disabled.

Alias Layers: Disabled.

Highbeam: Enabled.

Touch Bar Property Feedback: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 8.4.0

TextEngine: ATE 7.9.0 (4b65665)

======= GPU

Native API stable: True

OpenCL API stable: True

GPUDeny: 0

GPUForce: 0

useGPU: 1

useOpenCL: 1

isGPUCapable: 1

isGPUAllowed: 1

GPUName: Apple M1

GPUVendor: APPLE

Apple M1 UNKNOWN, APPLE

IsNativeGPUCapable: 1

IsOpenCLGPUCapable: 1

HasSufficientRAM: 1

GPU accessible RAM: 11,453 MB

Required GPU accessible RAM: 1,500 MB

UseGraphicsProcessorChecked: 1

UseOpenCLChecked: 1

Display: 1

Display Bounds: (0, 0) -> (2560, 1440)

Display scale: 1

Main Display

Display Type: SDR

------- Sniffer output

[0 ms]

Launch GPUSnifferThread

[0 ms]

Start RunAllAPIs

[0 ms]

/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=259299483 -comment=Photoshop Version: Adobe Photoshop 26.7.0 20250513.r.15 e861f5e arm64

[0 ms]

Start GetSnifferResult

[194 ms]

Start sniffer 2025-05-29 13:04:57

# Photoshop Version: Adobe Photoshop 26.7.0 20250513.r.15 e861f5e arm64

sniffer -baseTimeMS=259299483 -comment=Photoshop Version: Adobe Photoshop 26.7.0 20250513.r.15 e861f5e arm64

{14 ms}

Start platform native

# displays: 1

Display 0

Display: 2

Main: TRUE

Built in: FALSE

Stereo: FALSE

Bounds: (0, 0) -> (2,560, 1,440)

Dimensions: (2,560 1,440)

Display scale: 1

Physical size: (602.074 338.667)

Pixel size: (0.235185 0.235185)

Dynamic range: (0 1)

Attached Device: (DeviceID name=Apple M1 index=0)

# devices: 1

Device 0

Name: Apple M1

Preferred: TRUE

Power Envelope: DISCRETE

Attachment: EMBEDDED

# attached displays: 1

GPU accessible RAM: 11,453 MB

VRAM: 0 MB

Dedicated System RAM: 0 MB

Shared System RAM: 11,453 MB

API version: 1.0 (1.0)

Device version: 1.0 (1.0)

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

End platform native

{134 ms}

Start platform OpenCL

# displays: 0

# devices: 1

Device 0

Name: Apple M1

Preferred: TRUE

Power Envelope: INTEGRATED

Attachment: UNKNOWN

# attached displays: 0

GPU accessible RAM: 11,453 MB

VRAM: 11,453 MB

Dedicated System RAM: 0 MB

Shared System RAM: 0 MB

API version: 1.2 (OpenCL 1.2 (Dec 13 2024 23:09:21))

Device version: 1.2 (OpenCL 1.2 )

Vendor name: APPLE

Driver date: UNKNOWN

Driver age: UNKNOWN

Driver version: UNKNOWN

Bandwidth: 2,104 GB / s

Compute score: 12,795.7

Device name string: Apple M1

Device vendor string: Apple

Platform name string: Apple

Platform vendor string: Apple

End platform OpenCL

{193 ms}

Exit code kExitNormal

End sniffer 2025-05-29 13:04:57

[kStatusNormal, kExitNormal]

[194 ms]

Finish RunAllAPIs

[196 ms]

Finish GetSnifferResult

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90970931461731590135

GUIDBucket:

Composite Core GPU (comp_core_gpu): on

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (CompositingDocumentTabUI): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: /Applications/Adobe Photoshop 2025/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 926.4G, 196.3G free

Required Plugins folder: /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/PlugIns/Required/

Primary Plugins folder: /Applications/Adobe Photoshop 2025/Plug-ins/

Installed components:

dvametadata.framework dvametadata 25.2.0.1

AdobeXMPScript.framework AdobeXMPScript 79.9690a87fc 79.9690a87fc

libdynamic-napi.framework Torq Native local

ICUUnicode.framework ICUUnicode 14.2.2.6bc0507

ICUConverter.framework ICUConverter 14.2.2.6bc0507

AdobeCrashReporter.framework AdobeCrashReporter 16.6.0.202408200234_79b4529

boost_system.framework boost_system 1

AdobeACE.framework AdobeACE 6.0.1 79.ffa74136341.

dvanet.framework dvanet 25.2.0.1

AdobeOwl.framework AdobeOwl

MediaCoreIF.framework MediaCoreIF 25.2.0.1

dvascripting.framework dvascripting 25.2.0.1

dvatemporalxmp.framework dvatemporalxmp 25.2.0.1

dvaappsupport.framework dvaappsupport 25.2.0.1

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.1 79.4abff3a.

AIDE.framework AIDE 6.4.0 79.0edcdaae

dynamiclink.framework dynamiclink 25.2.0.1

dvaaccelerate.framework dvaaccelerate 25.2.0.1

dvametadataui.framework dvametadataui 25.2.0.1

AdobeARE.framework AdobeARE

AdobePDFPort.framework AdobePDFPort

dvaevefactory.framework dvaevefactory 25.2.0.1

dvastorage.framework dvastorage 25.2.0.1

ICUInternationalization.framework ICUInternationalization 14.2.1.6317df5

boost_filesystem.framework boost_filesystem 1

dvaworkspace.framework dvaworkspace 25.2.0.1

AdobeBIB.framework AdobeBIB 4.0.0 79.ffa74136341.

AdobeXMPFiles.framework AdobeXMPFiles 79.9690a87fc 79.9690a87fc

AdobeLinguistic.framework 16.1.0.792708d

dvaplayer.framework dvaplayer 25.2.0.1

filterport.framework filterport 29.0.0.2

PlugPlugOwl.framework PlugPlugOwl 12.0.0.14

dvaaudiotoolkit.framework dvaaudiotoolkit 25.2.0.1

AdobeAGM.framework AdobeAGM 7.1.0 79.ffa74136341.

dvaadameve.framework dvaadameve 25.2.0.1

AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.5724c48."

AdobePDFL.framework AdobePDFL 17.0.0 79 . 3325af6e

dvavulcansupport.framework dvavulcansupport 25.2.0.1

dvacore.framework dvacore 25.2.0.1

aiport.framework aiport 29.0.0.2

AdobePIP.framework AdobePIP 8.2.0.16

AdobePDFSettings.framework AdobePDFSettings 1.7

AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.1 79.4abff3a.

dvatransport.framework dvatransport 25.2.0.1

xerces.framework xerces 3.2.3.0

exo.framework exo 25.2.0.1

AdobeXMP.framework AdobeXMPCore 79.9690a87fc 79.9690a87fc

AdobeJP2K.framework AdobeJP2K 4.0.3 79.6311509

dvaaudiodevice.framework dvaaudiodevice 25.2.0.1

LogSession.framework LogSession 8.2.0.16

PlugPlugExternalObject.framework 12.0.0.14

utest.framework utest 1

AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.6336193.

dvametadataapi.framework dvametadataapi 25.2.0.1

AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.ffa74136341.

CloudAILib.framework CloudAILib 29.0.0.2

SPBasic.framework SPBasic 29.0.0.2

dvacaptioning.framework dvacaptioning 25.2.0.1

AdobeCoolType.framework AdobeCoolType 10.0.3 79.ffa74136341.

boost_regex.framework boost_regex 1

boost_program_options.framework boost_program_options 1

dvamediatypes.framework dvamediatypes 25.2.0.1

AdbePM.framework AdbePM 1

boost_date_time.framework boost_date_time 1

dvauxpui.framework dvauxpui 25.2.0.1

dynamic-torqnative.framework Torq Native local

AdobeMPS.framework AdobeMPS 9.0.0.56718 79.a22178b4

dvaui.framework dvaui 25.2.0.1

dvauxphost.framework dvauxphost 25.2.0.1

MacMemory.framework MacMemory 29.0.0.2

boost_thread.framework boost_thread 1

AILib.framework AILib 29.0.0.2

ICUData.framework ICUData 14.2.2.6bc0507

dvamarshal.framework dvamarshal 25.2.0.1

aifm.framework aifm 29.0.0.2

Unified Extensibility Platform uxp-8.1.4-2

UPIC 2.6.0

Required plugins:

BackgroundFilter NO VERSION - from the file “BackgroundFilter.plugin”

FineStructuresFilter NO VERSION - from the file “FineStructuresFilter.plugin”

GigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelAIApply.plugin”

GigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelAIGather.plugin”

HDR Efex Pro 2 5.0.5.0, Copyright c2000-2023, DxO Labs - from the file “HDR Efex Pro 2.plugin”

HotPixelsFilter NO VERSION - from the file “HotPixelsFilter.plugin”

Luminar Neo NO VERSION - from the file “LuminarNeoPlugin.plugin”

Merge to HDR Efex Pro 2 5.0.5.0, Copyright c2000-2023, DxO Labs - from the file “HDR Efex Pro 2 Automation.plugin”

Nik 6 Analog Efex NO VERSION - from the file “NikCollection.plugin”

Nik 6 Color Efex NO VERSION - from the file “NikCollection.plugin”

Nik 6 Dfine NO VERSION - from the file “NikCollection.plugin”

Nik 6 Perspective automation Perspective Efex Photoshop Plugin - from the file “PhotoshopPlugin-automationPerspectiveEfex.plugin”

Nik 6 Perspective Perspective Efex Photoshop Plugin - from the file “PhotoshopPlugin-filterPerspectiveEfex.plugin”

Nik 6 Silver Efex NO VERSION - from the file “NikCollection.plugin”

Nik 6 Viveza NO VERSION - from the file “NikCollection.plugin”

Nik Collection 6 Palette NO VERSION - from the file “SelectivePalette.plugin”

Nik Collection Service NO VERSION - from the file “NikCollection.plugin”

ON1 Portrait AI 2023 Filter ON1 Portrait AI 2023 - from the file “ON1 Portrait AI 2023.plugin”

ON1 Portrait AI 2023 ON1 Portrait AI 2023 - from the file “ON1 Portrait AI 2023.plugin”

Retouch4me Color Match Retouch4me series - from the file “Retouch4me Color Match.plugin”

Retouch4me Dodge Burn Retouch4me series - from the file “Retouch4me Dodge Burn.plugin”

Retouch4me Fabric Retouch4me series - from the file “Retouch4me Fabric.plugin”

Retouch4me Heal Retouch4me series - from the file “Retouch4me Heal.plugin”

Retouch4me Mattifier Retouch4me series - from the file “Retouch4me Mattifier.plugin”

Retouch4me Portrait Volumes Retouch4me series - from the file “Retouch4me Portrait Volumes.plugin”

Retouch4me Skin Tone Retouch4me series - from the file “Retouch4me Skin Tone.plugin”

ShadowsFilter NO VERSION - from the file “ShadowsFilter.plugin”

SkinFilter NO VERSION - from the file “SkinFilter.plugin”

SkyFilter NO VERSION - from the file “SkyFilter.plugin”

StrongNoiseFilter NO VERSION - from the file “StrongNoiseFilter.plugin”

Topaz Gigapixel AI NO VERSION - from the file “TopazGigapixelAIAutomate.plugin”

Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.plugin”

Optional and third party plugins:

Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2025/Plug-ins/TopazPhotoAIAutomate.plugin/”

TPAIApplyImageDataFilter NO VERSION - from the file “/Applications/Adobe Photoshop 2025/Plug-ins/TopazPhotoAIApply.plugin/”

TPAIGatherImageDataFilter NO VERSION - from the file “/Applications/Adobe Photoshop 2025/Plug-ins/TopazPhotoAIGather.plugin/”

Duplicate and Disabled plugins:

Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2025/Plug-ins/TopazPhotoAI.plugin/”

Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.plugin”

TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.plugin”

TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.plugin”

Plugins that failed to load:

Dehancer Film NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/Dehancer/Dehancer.plugin/”

NBP ColourmapX 1.1.000 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/NBP/NBP ColourmapX 1.plugin/”

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.0.0.122 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-9.0.0/"

CmdN: 1.24.7

UAB: 2.18.0-8

UAB4: npm:@ccac/universal-asset-browser@5.9.0

Loaded at: 100 ms - launch time impact: 136 ms

ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"

CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"

Loaded at: 2774 ms - launch time impact: 0 ms

CCX Sharesheet UXP (Prepared) 30.24.0.0 - from the file "Required Folder"

CC Libraries Panel (Prepared) 4.11.87.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_11_87/"

CAPTURE: 2.0.41 STOCK: 4.2.7

In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"

Loaded at: 101 ms - launch time impact: 0 ms

Retouch4me Panel 1.37 (Loaded) 1.37.0.0 - from the file "Plugin Marketplace"

Loaded at: 1618 ms - launch time impact: 0 ms

EZ Composites (Prepared) 1.1.2.0 - from the file "Plugin Marketplace"

Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"

Loaded at: 2558 ms - launch time impact: 0 ms

Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"

Photoshop Adjustments Panel (Loaded) 2.3.4.0 - from the file "Required Folder"

Loaded at: 1602 ms - launch time impact: 1 ms

Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"

Photoshop In App Messaging (Loaded) 4.5.12.0 - from the file "Required Folder"

Loaded at: 2774 ms - launch time impact: 0 ms

Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"

Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

Share Panel (Prepared) 1.0.13.0 - from the file "Required Folder"

Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"

Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.substance-3d.viewer.ps/"

IC popup message (Loaded) 1.0.0.0

Loaded at: 2559 ms - launch time impact: 0 ms

Multilayer Protection (Loaded) 1.0.0.0

Loaded at: 2559 ms - launch time impact: 0 ms

Discover Panel (Loaded) 2503.120.0.15 - from the file "Required Folder"

Loaded at: 2776 ms - launch time impact: 12 ms

Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"

Scan time: 1 ms - entries: 43

Installed TWAIN devices: NONE

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