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Participant
Apr 20, 2022 11:07 AM UTC
Question

Photoshop and Premiere Pro not working - Freezing up, 5-10 mins after launch

Hello everyone, this is my first post to the community. 

I have a problem with Photoshop and Premiere crashing.

Problem description:

Whenever I load up photoshop and start working it seems to be fine, I get into the flow, and out of nowhere (Anywhere between 5-10 minutes), my Photoshop and/or Premiere Pro stops working. There is no prompt nor does Task Manager show it as "Not responding". It simply freezes, my cursor is stuck being whatever tool I was using in the given moment and nothing seems to work. The same thing happens with Premiere pro, full freeze no responses, also 5-10 minutes after I start working. I've tried updating/reinstalling windows, I've tried older versions of Photoshop and Premiere, I've tried updating drivers, I've tried freeing up space on my laptop, clearing cache, etc... And nothing seems to work, I even tried making a new account and downloading it on another PC and I get the same result. The only factor that links the two PCs (That I know of) is that they are both ASUS. Can anyone help me? Thank you in advance. 

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4 replies

Community Expert
Apr 20, 2022 11:27 AM UTC

Hi,

could you list the features of your computer?

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Giancarlo Vitulano
Participant
Apr 20, 2022 11:47 AM UTC

Hello, thank you for your fast reply. 

First, let me specify that it is an ASUS Laptop. 

Specs:

8GB of RAM 

250GB SSD ( I also use a 4tb store and stay Drive) 

GTX 1050 

Intel i5 - 7th generation 

 

The exact model of my laptop: ASUS FX503V 

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Community Expert
Apr 21, 2022 11:29 AM UTC

Hi,

thank you for responding with the requested information. Have you tried uninstalling the software via the Creative Cloud Cleaner tool?

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Giancarlo Vitulano