Participant

Answered

Photoshop Black Screen?

41 replies
118691 views
Translate

Hi there,

It seems that every time I boot up Photoshop, it opens as a black screen. The bar with file, edit etc is there but the rest is black. When I try to open a new or old file, the screen remains black. I've tried using older versions, to no avail.

Any ideas?

Thanks!

Correct answer

Take a look here and see if it helps

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

You could also try this

Use the Creative Cloud Cleaner Tool to solve installation problems

C

Cool Dude Brian

Participant

Understood re: Black screen frustrations. To correct try the following steps.

1. Top menu select EDIT.

2. Choose last option on the list called PREFERENCES. Click.

3. Click on option #2 under General select INTERFACE.

4. You will now be in the "Appearance" screen, see COLOR THEME options. Select the WHITE BOX. Then OK.

Should help and/or correct your black screen issue.

Translate

DM R

Participant

Not the problem I was having – it was a GPU video processor glitch, not a prefs issue. Also, solved FOUR years ago – Adobe figured out the issue and fixed it in an update of PS.

Translate

P

Phever5EF3

Participant

I was having the same problem but i fixed it.

Go to window>>workspace>>Essentials

if your essentials is checked, choose another workspace and check essentials again

it should work

Translate

L

Ladyecstasy

Participant

i feel so defeated. i've been trying to fix photoshop for three days now. this is my situation; i don't have my laptop with me (mac laptop 2015, that's all i remember about the laptop) and that's where i usually, with no issue, use photoshop but i'm currently across the county using my sisters laptop (macOS Catalina version 10.15.6) and upon downloading photoshop onto this computer i had a full scratch disk issue that wouldn't even let me open photoshop it would just automatically tell me the disks were full which i just fixed by clearing up some space and now that i can open up photoshop the only thing that pops up is a blank, black screen on photoshop. so i uninstalled and attempted to reinstall photoshop when i realized that when i tried opening up cc it was just a black white screen! what. do. i. do. i can't access cc or photoshop. when i try to access cc through safari or chrome it redirects me to the desktop app that i can't. access. please help me i have a job i need to survive

Translate

D

Dazzling_hand5D91

Participant

Hello! I recently had trouble opening adobe photoshop because whenever I boot it, it opened a black screen instead. I had no idea how to fix this but I managed to get help from adobe team by going to https://helpx.adobe.com/au/support.html?promoid=RGJ8NLP8&mv=other and go to the top right where it says 'support' and click 'contact us'. From there, adobe team can help in any way shape or form. I hope this helps because I was struggling a lot trying to figure out how to fix photoshop.

Translate

J

jlnsvfx

Participant

GPU - Nvidia GeForce 2080i RTX

CPU - Intel i900 Coffee Lake

Ram - 16 Gb

Translate

J

jlnsvfx

Participant

Here is a shot of my screen opening a current PSD file.

Translate

K

kemeraljones0

Participant

I just opened up the performance window from preferences & pressed OK without making any changes & it worked !!!! Strange !!!!!

Translate

M

metallums18

Inspiring

I just updated PS to vers 22 today. Got this black screen issue. First time I've ever seen it. After reading here I checked Nvidia for new Studio Drivers and there was a new one available as of today 10/20/20 and it is suggested for the new versions of Adobe apps specifically. Glad this thread exists, thanks.

Translate

M

metallums18

Inspiring

Update to my previous. After the Graphics card update PS only worked for one day. The next day right back to black screens. Luckily I chose to keep the prev PS version installed (21.2.xxx whatever) which never black screens, but this is getting silly.

Operating system: Windows 10 pro Vers 2004 OS build 19041.572

Intel Xeon / Hp workstation

Graphics Processor: NVIDIA GeForce 2070 Super.
Nvidia Studio Driver vers 456.71 (meant specifically for Adobe apps)

RAM: 32 GB

Translate

M

mariaferivall

Participant

I have this same problem how did it work for you? When I open up photoshop all it comes out is a black screen with the settings at the top:( HELP!!

Translate

PECourtejoie

Community Expert

Hi, if on a Pc: did you try the link give higher up?

This issue is often caused by conflicting GPU drivers, see step 7 in this help document: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertroubleshootingsteps

Translate

DM R

Participant

Can't get to the Prefs in Photoshop because the SCREEN IS BLACK. This is totally unacceptable.

Translate

I

imjmieslv72z

Participating Frequently

For anyone else that couldn't fix it by doing all the options suggested, I was able to fix mine by logging out of creative cloud then opening up photoshop & signing it again & it was corrected

Translate

A

Alyssanaj

Participant

Im still having trouble with mine and nothing has worked so far unfortunately.

Translate

D

daysha511

Participant

Yeah I really need help nothing worked

Translate

c.pfaffenbichler

Community Expert

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Are Photoshop and OS fully updated?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Translate

thervnkingsAuthor

Participant

Hi there,

Thanks for your response! I've turned off the Graphics Processor which is a NVIDIA GeForce 940MX. Sadly nothing seems to have changed even on restart. I've also restored preferences and restarted too. Again, still met with a black screen.

Here's a screenshot if that helps. All of my brushes are saved and I don't really have any preferences yet either since I've been using the app as a hobby. I've updated the software from the Creative Cloud, but that hasn't changed anything either.

Hope this helps?

Translate

A

Anonymous

Correct answer

Take a look here and see if it helps

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

You could also try this

Use the Creative Cloud Cleaner Tool to solve installation problems

Translate

JJMack

Community Expert

add to this list anything else you might think is pertinent

Supply pertinent information for quicker answers

The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Translate

JJMack

thervnkingsAuthor

Participant

Hi there,

Thanks for your response. So I don't know much about computers, but I've had a quick stalk of the HP serial and this is what I've got.

Operating system: Windows 10 Home 64

Processor: Intel Core i7-8550U

Graphics Processor: NVIDIA GeForce 940MX

RAM: 8 GB DDR4-2400 SDRAM

Adobe Version: Adobe Photoshop Version: 19.1.1 20180206.r.254 2018/02/06: 1156206 x64

I honestly have no idea if I've answered you properly, but I hope this helps.

I've included a screenshot too.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.