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khuen78627536
khuen78627536
Participant
January 18, 2017
Answered

Photoshop Blank Save Screen

  • January 18, 2017
  • 1 reply
  • 4178 views

When ever I try to save or open a document in Photoshop, it gives me this pop up of a blank black and white screen.

I don't how to fix it. I think i might be my graphic driver because my preferences shows this, Photoshop detect an error in your display drive.

When I restart my computer it works fine but than after a couple use it states that their is an error in detecting the graphic drive again. I'm using a mac book pro and everything is up to date, so I don't know what to do. Any advice would help.

    This topic has been closed for replies.
    Correct answer Terri Stevens

    Are you using CC2014 for some particular reason? Later versions of Photoshop are not always supported if the Apple OSX operating system is old but, if you can, update to Yosemite or El Capitan as that will also give you a newer graphics card driver. If none of that is possible try going to the Photoshop folder

    'C:\Program Files\Adobe\Adobe Photoshop CC 2014'

    Look for sniffer.exe and rename it. Now start Photoshop and see if the GPU section of preferences is still greyed out. If it is not greyed you will be able to activate your GPU, but at the expense of possible crashes due to conflicts with the graphics driver. You can only try it and see.

    1 reply

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    January 18, 2017

    Hi khuen,

    Please reset Photoshop preferences and check if that helps, refer: Preferences in Photoshop

    Regards,

    Mohit

    khuen78627536
    khuen78627536Author
    Participant
    January 24, 2017

    It still doesn't doesn't work. I reset the preferences and it still give me this.

    Terri Stevens
    Terri StevensCorrect answer
    Legend
    January 24, 2017

    Are you using CC2014 for some particular reason? Later versions of Photoshop are not always supported if the Apple OSX operating system is old but, if you can, update to Yosemite or El Capitan as that will also give you a newer graphics card driver. If none of that is possible try going to the Photoshop folder

    'C:\Program Files\Adobe\Adobe Photoshop CC 2014'

    Look for sniffer.exe and rename it. Now start Photoshop and see if the GPU section of preferences is still greyed out. If it is not greyed you will be able to activate your GPU, but at the expense of possible crashes due to conflicts with the graphics driver. You can only try it and see.

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