Photoshop can't open PDF documents.

[jaxdesign2]

Hi everyone, I am getting an error whenever I try to open any PDF in Photoshop CC 2015: Could not complete your request because of a program error.

I've searched on this forum but have found no solution. What's worse, I'm not even sure I can find the error log. The paths I've found online lead me nowhere.  Is this the error log? TechSmith | Screencast.com, online video sharing, Unknown Error

If so, these are the latest entries:

2016:11:02 11:49:32 : tracked key 0000000000000FC0 of type P5_ADsc not found : 1 : REQUIRE failed

2016:11:02 11:49:32 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

2016:11:02 11:49:32 : tracked key 0000000000000B80 of type P5_ADsc not found : 1 : REQUIRE failed

2016:11:02 11:49:32 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

2016:11:02 11:49:32 : tracked key 0000000000000A30 of type P5_ADsc not found : 1 : REQUIRE failed

2016:11:02 11:49:32 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20150529.r.88/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed

Thank you for your help,

[jaxdesign2]

Help please? It seems someone else is having this issue too.  Here's a video that shows the issue: 2016-11-06_1348

Is a reinstall the only solution?

[Mohit Goyal · Accepted solution]

Hi jaxshores,

Please try and reset Photoshop preferences back to default.

Refer: Preferences in Photoshop

Let us know if that helps.

Regards,

Mohit

[Mohit Goyal]

Also, you can update your Photoshop to the latest version 2017 via creative cloud desktop app.

New features summary: Photoshop CC 2017 release

Regards,

Mohit