Photoshop cc 2015 crashes on startup

[TaberPhotography]

I updated my Photoshop and LR this morning, LR is fine but PS is crashing on startup, saying 'The last time you opened Photoshop CC, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?' I have already trawled the forums, and tried a few suggestions (deleting the temp file in the autorecover file, Signing out of creative Cloud) but now at a total loss. Running a 2013 Retina MacBook.

Any thoughts would be much appreciated.

[Paula Shin]

This worked for me perfectly, thank you!
PS was so slow to start for me, now is much faster! Thanks!

[LEONDORADO22]

hi, i tried looking for the libs folder but i don't see it at the location mentioned in your post, when i go into creative cloud folder i only have 2 folders named ACC, and PHXS, where else can it be??

[Ed_Engberg]

The info provided is correct, you have to enable hidden files and folders to see it.

[vdrielc]

Article about the issue right here: http://www.vandrielmedia.com/articles/photoshop-cc-2015-crash-on-startup-fixed‌

Thanks.

[Pete.Green]

Awesome -- Great job Sleuthing that one out vdrielc!

Looking forward to others seeing resolution with this solution.

Thanks for putting it up on your blog. Much appreciated!

Hope PS runs smoothly for you all here on out, apologies for the crashes!

Regards

Pete

[nkoleszar]

+1 for the solution presented by vdrielc

Thank you SO much!

[vdrielc]

‌My pleasure guys! Glad to help.

[MarciA]

This is what I get when trying to 'open as' right from an image. If I open from the Photoshop icon no problem. Not sure why this happens, never had an issue with just CC. Takes about 20 clicks (assuming there are just that any error messages behind one another) for it to go away.

[Chris Cox]

That is not related to this topic.

And it just means that your onOne plugins need to be reinstalled to get all their support files in place.

[MarciA]

Thanks, I did not realize it was not related or that it was onOne plugins! I thought it was telling me to reinstall Photoshop - thank you

[ReignPhoto]

vdrielc

Thanks a million, it is working now.

Lee

[chewj59027758]

Problem Event Name:	APPCRASH
Application Name:	Photoshop.exe
Application Version:	16.0.0.88
Application Timestamp:	55681d39
Fault Module Name:	MSVCR120.dll
Fault Module Version:	12.0.21005.1
Fault Module Timestamp:	524f83ff
Exception Code:	c000001d
Exception Offset:	0000000000096cd5
OS Version:	6.1.7600.2.0.0.256.1
Locale ID:	1033
Additional Information 1:	096a
Additional Information 2:	096a2e6fc4d77a7a966ff48506139a6c
Additional Information 3:	016d
Additional Information 4:	016dfb7218e8ce18ad1c15d79aa0a2ae

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

I got this issue how to solve it.

[hollyd61539544]

This did not fix it for me

[baqualinII]

I had this problem fixed it then Photoshop wouldn't save my preferences.....final solution for me was to totally uninstall all Adobe apps (including the full Premiere Pro suite, Illustrator and Acrobat), use the Creative cleaner to clean for all apps, delete anything adobe in registry and all Adobe folders on the C drive, then I re installed everything, only took a fewhours and no problems since.

[Zone5byRJW]

I also would like an answer. I can edit the raw image in lightroom cc and then proceed to edit in Photoshop cc 2015 only to crash between different layer builds! I am running a MacBook Pro retina. I also cannot get the previous version to install as it is not even shown on the cloud program under previous versions. Would really like an answer Adobe.

[n8turepix]

Here's the event log entry from my crash.  It happened after about an hour of use though, not at startup.

Log Name:      Application

Source:        Application Error

Date:          7/3/2015 7:20:13 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Port1

Description:

Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

Exception code: 0xc0000005

Fault offset: 0x0000000003ab8ec1

Faulting process id: 0xf68

Faulting application start time: 0x01d0b5f64ebb125d

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: 33678344-21f3-11e5-8276-346895ed2968

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-07-04T02:20:13.000000000Z" />

    <EventRecordID>20918</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Port1</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>16.0.0.88</Data>

    <Data>55681d39</Data>

    <Data>Photoshop.exe</Data>

    <Data>16.0.0.88</Data>

    <Data>55681d39</Data>

    <Data>c0000005</Data>

    <Data>0000000003ab8ec1</Data>

    <Data>f68</Data>

    <Data>01d0b5f64ebb125d</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>

    <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>

    <Data>33678344-21f3-11e5-8276-346895ed2968</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

[ReignPhoto]

‌My guess off the top of my head would be a memory crash. I had that kind of thing happen a few years ago, several layers open and then crash. Ps takes lose of memory.

[Doidge]

@vdrielc your suggestion worked for me. It feels as though Adobe products are most frequently full of bugs that never get addressed these days, which given the price we pay seems a little bad.

[Sammy Gonzales]

worked for thanks for help vdrielc

!!!

worked for indesign issue as well

[Fabian gris]

It works for me...tnks

[jeremyb26567731]

Thanks it now opens and works

[itaibachar]

thank you!!!

that worked for me.

lets hope tomorrow it will stay fixed...:-)

[DistractedWasp]

Worked! Thanks!!

[Flying Jock]

Just wanted to say a big thanks for the fix!

Neither PS or AI would open for me in the last week and it's being doing my head in, all other CC programs were fine. I'd nearly given up hope then I found this thread, deleted the file and bingo! Works perfectly again.

Hopefully Adobe fixes this properly, I was told to politely go away when I asked due to using Windows 10.

Thanks!

[daemonblackflag]

Thank you, thank you, thank you!

I have been trying to figure this out all day, night, and into the next day again.

I have been doing so many other pointless "remedies" trying to figure out why Photoshop CC kept crashing - and it was that one file.

I deleted the file and Photoshop CC created it again as it launched - I guess that file was corrupt.

ADDITIONAL INFORMATION: I had just switched from an Nvidia Graphics Card to an AMD Graphics Card - I wonder if that had something to do with it. Who knows.

BUT THANK YOU.