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Photoshop CC 2015 no longer allowed to operate despite current subscription

New Here ,
Nov 05, 2022 Nov 05, 2022

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I tried to open my photoshop version 2015.5, earlier today, to receive a message saying it was a trial version and it had expired.  I then logged in and received another message saying that I had no current subscription for this product. I then contacted support, who informed me that - because Adobe no longer support PS 2015 - they would therefore physically prevent it from running on my machine.  This despite the fact I was still paying my monthly subscription.  I was told that I would need to upgrade my operating system (and so upgrade my MacBook Pro) in order to be allowed to use it. To be honest I found this quite shocking.  Not something I am contemplating simply for one piece of software. The PS 2015 still shows in my creative cloud app, but I cannot open it.

Is this really true? Does Adobe really block PS 2015 from operating simply because they have decided to no longer support it?

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Explorer ,
Nov 05, 2022 Nov 05, 2022

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What model MacBook Pro and version of macOS have you got Colin?

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New Here ,
Nov 05, 2022 Nov 05, 2022

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Hi Macbook Pro early 2015. Sierra 10.12.6.  PS 2015 works fine with it. It would seem - according to Adobe support - that Abode have cancelled the license for this version of PS CC, but without telling me or stopping taking payments unfortunately.  Unless anyone knows different?

 

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Explorer ,
Nov 05, 2022 Nov 05, 2022

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What Adobe are doing with unsupported versions I don't know but if they've told you that, I can't think there's any reason not to believe it.

 

But as a solution, have you looked in/on Apple/the App store to see if you can access a newer OS still (don't think your machine will support Ventura but it should Monterey or Big Sur); I'm not sure of the current state of their policy for taking down certain older OS but worth a try – I run Big Sur with the latest version of Photoshop on my 2013 Mac Book Pro. Might be the best solution?

 

This link might work for Big Sur: https://apps.apple.com/gb/app/macos-big-sur/id1526878132?mt=12

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Explorer ,
Nov 05, 2022 Nov 05, 2022

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