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Participant
November 3, 2016
Answered

Photoshop CC 2017 crashes on opening

  • November 3, 2016
  • 42 replies
  • 114743 views

I have just installed the update for Photoshop CC 2017.  Using Bridge to process the Raw file, Photoshop then opens and when the Photoshop screen appears, the notation "Adobe Photoshop CC 2017 has stopped working. Program then closes.  Uninstalled Photoshop and then re-installed, but same problem arose.

I tracked down an XML file from the update buy do not know how to add that to this discussion,

Any assistance will be appreciated.

This topic has been closed for replies.
Correct answer Akash Sharma

Hi Akash,

I tried the GPU fixes @ Photoshop CC 2015 crashes on launch or exit | Windows

none worked.  Here are the error logs I have.  Please let me know if you need anything else more spacific.

Event Viewer Information

Fault bucket 120606218217, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 18.0.0.53

P3: 57fde9fd

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28A1.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

_______________________________________________________________________________________________________________________________

AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

Version=1

EventType=APPCRASH

EventTime=131226181451394402

ReportType=2

Consent=1

UploadTime=131226181452948495

ReportIdentifier=8837d7c9-a177-11e6-af11-e4a7a0c76243

IntegratorReportIdentifier=abe65268-07a9-46d0-8169-240207a871b9

NsAppName=Photoshop.exe

AppSessionGuid=00000da8-0001-0003-e08f-de468435d201

TargetAppId=W:000603813e87f6069eb241845c6cfe9904f600000904!000034e171765e52a66a588e53de3bc2e58fcda86efc!Photoshop.exe

TargetAppVer=2016//10//12:07:45:01!a1e6fc3!Photoshop.exe

BootId=4294967295

Response.BucketId=d68bfc925e8465393dcce5e6fe437b8b

Response.BucketTable=4

Response.LegacyBucketId=120610403429

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Photoshop.exe

Sig[1].Name=Application Version

Sig[1].Value=18.0.0.53

Sig[2].Name=Application Timestamp

Sig[2].Value=57fde9fd

Sig[3].Name=Fault Module Name

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=2.3.4.7

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=555dc671

Sig[6].Name=Exception Code

Sig[6].Value=c0000094

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000008902

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=bfef

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=aa5c

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=aa5cc194c9e535f8ba39d80cc627eacd

UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

UI[3]=Adobe Photoshop CC 2017 has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[5]=C:\WINDOWS\System32\sechost.dll

LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[8]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\win32u.dll

LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

LoadedModule[27]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[29]=C:\WINDOWS\System32\ole32.dll

LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

LoadedModule[31]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[33]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

LoadedModule[35]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

LoadedModule[41]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[44]=C:\WINDOWS\System32\shcore.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

LoadedModule[52]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

LoadedModule[55]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[60]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

LoadedModule[73]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

LoadedModule[76]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[79]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[80]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[83]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3\Comctl32.dll

LoadedModule[84]=C:\WINDOWS\SYSTEM32\STI.DLL

LoadedModule[85]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\wiatrace.dll

LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.dll

LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSViews.dll

LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSArt.dll

LoadedModule[91]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[93]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[94]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[95]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[97]=C:\WINDOWS\system32\c_g18030.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[101]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[102]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[105]=C:\Windows\System32\dlnashext.dll

LoadedModule[106]=C:\Windows\System32\PlayToDevice.dll

LoadedModule[107]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[108]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[109]=C:\WINDOWS\System32\DEVOBJ.dll

LoadedModule[110]=C:\WINDOWS\system32\wpdshext.dll

LoadedModule[111]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\FastCore.8bx

LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PLUGIN.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\PSDX.8bi

LoadedModule[121]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\IMSLib.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIB.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIBUtils.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeSVGAGM.dll

LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\SVGRE.dll

LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll

LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

LoadedModule[130]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

LoadedModule[131]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

LoadedModule[132]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AGM.dll

LoadedModule[133]=C:\Windows\System32\taskschd.dll

LoadedModule[134]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CoolType.dll

LoadedModule[135]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXE8SharedExpat.dll

LoadedModule[136]=C:\WINDOWS\SYSTEM32\icm32.dll

LoadedModule[137]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\WRServices.dll

LoadedModule[138]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll

LoadedModule[139]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll

LoadedModule[140]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\ScriptingSupport.8li

LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Spaces.8li

LoadedModule[142]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

LoadedModule[143]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[144]=C:\WINDOWS\System32\COMDLG32.dll

LoadedModule[145]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[147]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[148]=C:\WINDOWS\System32\NSI.dll

LoadedModule[149]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[150]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\OLEACC.dll

LoadedModule[152]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[153]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[154]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[157]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[158]=C:\WINDOWS\SYSTEM32\edputil.dll

LoadedModule[159]=C:\Windows\System32\uiautomationcore.dll

LoadedModule[160]=C:\WINDOWS\SYSTEM32\twinapi.dll

LoadedModule[161]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobePIP.dll

LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\LogSession.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[164]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[165]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[167]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[168]=C:\Program Files\Bonjour\mdnsNSP.dll

LoadedModule[169]=C:\Windows\System32\rasadhlp.dll

LoadedModule[170]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[171]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[172]=C:\WINDOWS\System32\msxml3.dll

LoadedModule[173]=C:\WINDOWS\SYSTEM32\webio.dll

LoadedModule[174]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[175]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\aif.dll

LoadedModule[176]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL

LoadedModule[177]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[178]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[179]=C:\WINDOWS\system32\nvspcap64.dll

LoadedModule[180]=C:\WINDOWS\system32\nvapi64.dll

LoadedModule[181]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[182]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[183]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[184]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[185]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

LoadedModule[186]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[187]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[188]=C:\Windows\System32\cryptnet.dll

LoadedModule[189]=C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx.dll

LoadedModule[190]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[191]=C:\WINDOWS\system32\audioses.dll

LoadedModule[192]=C:\WINDOWS\SYSTEM32\wintypes.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Adobe Photoshop CC 2017

AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=F22CCA0D2E3490CB7E7417FF6082E806

MetadataHash=1381608080

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x536c

Faulting application start time: 0x01d2366907f26890

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

Report Id: 54c93429-ee1e-4196-b29a-23957e7aef21

Faulting package full name:

Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_89c04962db040fd9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3.manifest.


Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

~Akash

42 replies

Participating Frequently
November 17, 2016

Thanks it solve my problem!

Participant
November 15, 2016

Yes, on my Windows 10 system it will then allow Photoshop 2017 to be launched and it works; but it then also blocks my internet connection and I can no longer access e-mail, printers and other vital programmes. So the fix is not really a fix, is it? When is Adobe going to seriously do something about this problem?

JonathanLaw
Participant
November 11, 2016

Hello guys, I updated my windows with :

Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3200970)

After that, Photoshop CC 2017 worked for me. (FIXED) Mine crashed last time despite having no Lavasoft dll or installation. Clearing caches did not work.

But here I would like to note that if you want your preferences to remain, launch Photoshop as admin and set your preference. Launching without admin would not set the preference to be remembered. Also, CTRL+Z does not update the viewport with the undo changes, I have to zoom or click something else for it to update, but CTRL+ALT+Z updates the viewport instantly.

Thats all

Participant
November 9, 2016

How to find lavaloft things in mac?

Participating Frequently
November 6, 2016

Photoshop 2017 crash when i click photoshop online help same problem or F1

Spellbot5000
Participant
November 5, 2016

My Photoshop would open, and then freeze about 5 seconds later. I tracked it down to happening when the Creative Cloud App was loaded. So I closed the app, killed all running Adobe programs in Task Manager, and then from then on Photoshop would open and run fine.

When PS was freezing though, when I killed it with Task Manager, it would throw up an error about Spaces crashing. So it seems to be an issue with Spaces and the Creative Cloud app and Photoshop interacting with each other, somehow....

Participant
November 5, 2016

This fixed mine right away. Just put a Tilda symbol ~ on Spaces folder. 

Participating Frequently
November 5, 2016

~ fixed mine too!  thanks!

cdelgato19
Participant
November 26, 2016

worked for me as well!

Participant
November 4, 2016

I have the same issue.  I installed Photoshop 2017 and it does not work.  Adobe needs to quit release beta products or else we need to file a class action suit.  Every time something new gets released lately it is the same problem-absolutely nothing works.!

dvschafer
Participating Frequently
November 4, 2016

Please post the fix to this issue!  Glad to hear it's not just me and therefore wasting time troubleshooting it on my own.

Akash Sharma
Akash SharmaCorrect answer
Legend
November 4, 2016

Hi Akash,

I tried the GPU fixes @ Photoshop CC 2015 crashes on launch or exit | Windows

none worked.  Here are the error logs I have.  Please let me know if you need anything else more spacific.

Event Viewer Information

Fault bucket 120606218217, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 18.0.0.53

P3: 57fde9fd

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28A1.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

_______________________________________________________________________________________________________________________________

AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

Version=1

EventType=APPCRASH

EventTime=131226181451394402

ReportType=2

Consent=1

UploadTime=131226181452948495

ReportIdentifier=8837d7c9-a177-11e6-af11-e4a7a0c76243

IntegratorReportIdentifier=abe65268-07a9-46d0-8169-240207a871b9

NsAppName=Photoshop.exe

AppSessionGuid=00000da8-0001-0003-e08f-de468435d201

TargetAppId=W:000603813e87f6069eb241845c6cfe9904f600000904!000034e171765e52a66a588e53de3bc2e58fcda86efc!Photoshop.exe

TargetAppVer=2016//10//12:07:45:01!a1e6fc3!Photoshop.exe

BootId=4294967295

Response.BucketId=d68bfc925e8465393dcce5e6fe437b8b

Response.BucketTable=4

Response.LegacyBucketId=120610403429

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Photoshop.exe

Sig[1].Name=Application Version

Sig[1].Value=18.0.0.53

Sig[2].Name=Application Timestamp

Sig[2].Value=57fde9fd

Sig[3].Name=Fault Module Name

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=2.3.4.7

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=555dc671

Sig[6].Name=Exception Code

Sig[6].Value=c0000094

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000008902

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=bfef

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=aa5c

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=aa5cc194c9e535f8ba39d80cc627eacd

UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

UI[3]=Adobe Photoshop CC 2017 has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[5]=C:\WINDOWS\System32\sechost.dll

LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[8]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\win32u.dll

LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

LoadedModule[27]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[29]=C:\WINDOWS\System32\ole32.dll

LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

LoadedModule[31]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[33]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

LoadedModule[35]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

LoadedModule[41]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[44]=C:\WINDOWS\System32\shcore.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

LoadedModule[52]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

LoadedModule[55]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[60]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

LoadedModule[73]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

LoadedModule[76]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[79]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[80]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[83]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3\Comctl32.dll

LoadedModule[84]=C:\WINDOWS\SYSTEM32\STI.DLL

LoadedModule[85]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\wiatrace.dll

LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.dll

LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSViews.dll

LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSArt.dll

LoadedModule[91]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[93]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[94]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[95]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[97]=C:\WINDOWS\system32\c_g18030.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[101]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[102]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[105]=C:\Windows\System32\dlnashext.dll

LoadedModule[106]=C:\Windows\System32\PlayToDevice.dll

LoadedModule[107]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[108]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[109]=C:\WINDOWS\System32\DEVOBJ.dll

LoadedModule[110]=C:\WINDOWS\system32\wpdshext.dll

LoadedModule[111]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\FastCore.8bx

LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PLUGIN.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\PSDX.8bi

LoadedModule[121]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\IMSLib.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIB.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIBUtils.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeSVGAGM.dll

LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\SVGRE.dll

LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll

LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

LoadedModule[130]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

LoadedModule[131]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

LoadedModule[132]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AGM.dll

LoadedModule[133]=C:\Windows\System32\taskschd.dll

LoadedModule[134]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CoolType.dll

LoadedModule[135]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXE8SharedExpat.dll

LoadedModule[136]=C:\WINDOWS\SYSTEM32\icm32.dll

LoadedModule[137]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\WRServices.dll

LoadedModule[138]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll

LoadedModule[139]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll

LoadedModule[140]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\ScriptingSupport.8li

LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Spaces.8li

LoadedModule[142]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

LoadedModule[143]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[144]=C:\WINDOWS\System32\COMDLG32.dll

LoadedModule[145]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[147]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[148]=C:\WINDOWS\System32\NSI.dll

LoadedModule[149]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[150]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\OLEACC.dll

LoadedModule[152]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[153]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[154]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[157]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[158]=C:\WINDOWS\SYSTEM32\edputil.dll

LoadedModule[159]=C:\Windows\System32\uiautomationcore.dll

LoadedModule[160]=C:\WINDOWS\SYSTEM32\twinapi.dll

LoadedModule[161]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobePIP.dll

LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\LogSession.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[164]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[165]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[167]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[168]=C:\Program Files\Bonjour\mdnsNSP.dll

LoadedModule[169]=C:\Windows\System32\rasadhlp.dll

LoadedModule[170]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[171]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[172]=C:\WINDOWS\System32\msxml3.dll

LoadedModule[173]=C:\WINDOWS\SYSTEM32\webio.dll

LoadedModule[174]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[175]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\aif.dll

LoadedModule[176]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL

LoadedModule[177]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[178]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[179]=C:\WINDOWS\system32\nvspcap64.dll

LoadedModule[180]=C:\WINDOWS\system32\nvapi64.dll

LoadedModule[181]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[182]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[183]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[184]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[185]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

LoadedModule[186]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[187]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[188]=C:\Windows\System32\cryptnet.dll

LoadedModule[189]=C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx.dll

LoadedModule[190]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[191]=C:\WINDOWS\system32\audioses.dll

LoadedModule[192]=C:\WINDOWS\SYSTEM32\wintypes.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Adobe Photoshop CC 2017

AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=F22CCA0D2E3490CB7E7417FF6082E806

MetadataHash=1381608080

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x536c

Faulting application start time: 0x01d2366907f26890

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

Report Id: 54c93429-ee1e-4196-b29a-23957e7aef21

Faulting package full name:

Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_89c04962db040fd9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3.manifest.


Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

~Akash

Participant
November 4, 2016

I just finished with online chat support.  The guy took over my computer and had it fixed in a few minutes.  This is what he said he did:

one of the windows 10 dll file caused crash so renaming that dll file repaired it. 

If you can't get it to work, I would suggest contacting online chat support.   They really helped!
Participant
February 2, 2017

Hi , my name is Anny and I would like to know who the person was that helped you? I,m to download PS cc 17 after accidentally deleting PS CC 15.

Inspiring
February 2, 2017

I finally had resolution of the problem by doing a chat support session with Adobe. There may be multiple problems with PS CC 17 installation, but mine was caused by a conflict with a LavaSoft browser add-on. After I was finally purge the LavaSoft code from my system, PS CC 17 has been working fine. There was an interim fix in which I renamed the Photoshop “Spaces” folder to “~Spaces”. This caused the conflict to be circumvented but I can’t say what the impact on Photoshop was. When there’s an update to Photoshop and new copy of the “Spaces” folder may be installed, so you may have to go back and rename each time. I never encountered anything that didn’t work, but my use of Photoshop is just to work on photo enhancements.

Known Participant
November 3, 2016

Same prob...PS CC has not loaded since PS 2015.1.2

Have done all the knee jerk "solutions"...nothing works

Will have to cancel subscription if no remedy..

This sucks...!!