Photoshop CC 2017 Unusable slow

[sarobar_kasaju]

I upgraded my Photoshop to CC 2017 today and since the upgrade it has been very very slow. When I click on File menu the dropdown menu appears like after 3-4 seconds. When I delete layer it take about 10 second. Zoom in and out are terribly slow. I work on Photoshop everyday hope to get the problem resolve as soon as possible.

Is there a way to downgrade to earlier version?

My computer details:

Windows 10 Pro

Processor: Intel i7-5960X

RAM: 32 GB

Graphic: NVIDIA GeForce GTX 780 Ti

SSD

[munki-boy]

Well now we know there's "officially" a problem so there'll be a fix someday.  Gives me an excuse to open the CC app once every couple of months.  Well that and the licensing...

[jjjhixon]

Terri.

Why do you defend Adobe's release of this terrible upgrade?  You can add me to the list of 0...01 % of users who will have to downgrade to a lower version in order to run PS!  We do appreciate that you take your own personal time to try to help users deal with issues created by the PS CC 2017 upgrade.  We users thank you for that.  But...the point is:  Why should you (or anyone else) have to do this?

As for another Adobe CC Ap: Premiere Pro (PP), I have already rendered my first project using Black Magic Design's Davinci Resolve, because the last "upgrade" to Premiere Pro rendered it unusable on my system.

Clearly, Adobe no longer has any quality control and releases buggy software on its users all the time.  It is as if they really don't care that their releases will not run efficiently.

I understand Jacek's anger, since I share it.

My PP CC license expires in April 2017, and by then I should be good enough in Davinci Resolve to never have to even think about renewing PP ( I made the mistake of renewing PP for the year last April).

I'm searching for a replacement for LR + PS, but, alas, as yet, none exists.  I have high hopes for On1PhotoRaw, but...I think it is too early and too hyped.  But, for the past year, LR has been a horribly slow, memory-leaking hog, and, now Adobe developers have succeeded in making PS CC 2017 just as slow!  Amazing.  They must have had some of the same programmers who bollixed up LR working on PS?

You can defend Adobe's developers and QC all you want, but...many savvy CC users are being forced to downgrade to earlier versions, or they will just find better tools.

As far as PP, I'm happy to say that in many ways BMD's Davinci Resolve is a better tool than Adobe Premiere Pro.  I've used and loved PP for years.  I've purchased expensive plug-ins for PP as well.  But...after not being able to complete my last few video projects in the time promised because I foolishly upgraded my version of PP CC, I've moved on.  Of course I've reverted my version of PP CC, but, issues still persist.  So...I've moved on to Davinci Resolve and, guess what: not only does it not fail all the time, it is FREE.

[Terri Stevens]

Hello are you aware that both Premiere and After Effects received major updates less than 7 days after the 2017 release? If not it might be an idea to download them as that may help whatever problem you are having. I only use them for fun so cannot elaborate on what they changed but clearly something major must have been wrong to bring out an update so quickly. You might get more information in the Premiere forum.

Whether you renew your subscription is entirely up to you. I don't hold shares or get paid a commission by persuading people to use Adobe software. I would say though that I am influenced by the results end users get. The motion pictures DeadPool, Hail Caesar and Godzilla Resurgence which have a combined budget of over 500 million dollars were all edited with Premiere Pro with scenes built in After Effects and Photoshop. I somehow suspect the producers would have gone for something else if Premiere was as bad as your experience suggests. That will be interpreted by some here as me attacking you, but that's not my intention. For some people there is a major problem with the new release particularly of Photoshop, but I can only speak as I find. At work I have 10 people who work in my team and all are fully productive. I have 2 PC's at home and they work well with Photoshop. At work everyone doesn't have a Cray super computer under the desk just a well specified PC. At home I have a nice machine but also a ten year old dinosaur, but even that runs Photoshop well enough. I'm sorry to all you folks who are having problems but when I see twelve machines behaving themselves I cannot honestly say the software is rubbish as it clearly is not. I seem to be becoming the Kayleigh McEnany of this thread but like her I believe in what I am saying.

[jjjhixon]

HI Terri,

No offense taken. I do not see this as a personal attack.  If there has been a useful fix, I may revisit PP CC 2017, but, I will wait until I see folks praising the release on the PP forums.  I know and love PP, and have used it for many years.  I do not have any blockbuster film credits, but have hundreds of videos on Vimeo and YouTube.  All of them (except the last one) were created using PP.  I love the tool, but...I grew disillusioned with all of the arcane monkey-shines that had to be performed to restore performance after every 'upgrade'.

You are lucky that your 12 machines perform well with PS 2017.  It was just too slow for me. 

As far as Adobe tools, it makes no sense to me to upgrade, but then continually get poorer performance with no meaningful new features.

Adobe should create "speed/performance" 'light" versions of LR/PS/PP/AE that are stripped down and focus on SPEED and PERFORMANCE, and do away with all the extra fluff.  I have all the switches turned off in LR to disable face recognition, GPU acceleration (even though i have a fully supported high end GPU card), etc, but...ever since the release of LR about 18 months ago that added face-recognition, etc, LR has become a memory-leaking resource hog that requires me to continually shut it down and restart it to reclaim memory, because LR has consumed >80% of the 24 GB of RAM on my machine. 

I saw the same thing with the latest PS 2017 upgrade.

I just can't deal with Adobe's nonchalance as far as performance.

In the long term, I believe market forces will prevail and either Adobe will have a massive shake up and begin to focus on PERFORMANCE, or...they will eventually lose market share to competitors who do.

Thanks again for trying to help folks who are upset with issues created by Adobes upgrades.  Consider yourself lucky that you are not (YET) among them.  😉

[JacekPuzio]

I think that PS is overloaded by useless stuff like Stock Photos, Mockups, 3D which actually won't work. Why? Because if someone needs Stock photos or Mockups, goes to iStock or Shutterstock and download it. If someone needs 3D , then runs 3D software. Stop making PS software for everything...

You added a lot of new features draining our CPUs and Internet connections on every start-up of PS and forgot to work on most important things like TYPE TOOL. I did everything you wrote in this topic and nothing was helpfull for me. All of new features are SLOW. Selecting TEXT in text area is lagging my computer. Running AI next to PS with no documents opened is making my PC working on 99%.

Type tool worked fine since 80's and then Adobe had an idea to implement font previews. And?.... Type tool became slow even if font preview option is turned off. Suspicious..

Last good working version was CS5 or CS6. Then you started to overload software with a lot of useless features, publishing it with underdeveloped code - THAT IS AN SOLUTION OF OUR ISSUES.

If the application was free, I would not say a word about Adobe's decissions. But if I pay for professional tool I EXPECT professional tool. And tips like "downgrade to previous versions or turn off some features" are silly.

[munki-boy]

Ok, that's a bit phreaky but here's where the thread is currently at.

There are several types of user on here with a mixture of problems, some of which might not relate to the OP.

If you're busy like me and are in the middle of a project then go back to the previous version and get some work done

If your machine is maxing out on disk activity, CPU, memory just go back to the previous version.  It's a no-brainer.

If you have the problem described by the OP where Photoshop is going glitchy or slow, particularly when opening the top menus then you can solve the problem if you want to by disabling panels in Photoshop and not opening any third-party or internet enabled panels while using Photoshop or the problem will appear as soon as you do.

I can completely stop the OP problem here by killing any CEPHtmlEngine processes and disabling panels and not opening them. Check task manager/monitor to see them or not.

IMO it's not really worth the bother because I do use third-party panels so unless you want to go and tweak services/processes on your machine just go back to the previous version.

As for the AI/Photoshop memory leak type problem, I have found that a lot of network activity happened and that might be to the new "sync" functions but after a long while of having both apps open and not the CC app. I don't have the problem anymore.  If your machine can't take all the resource usage maybe better to once again go back to the previous version.

[marym60367440]

In my case, when I try to save a new photoshop image, regardless of format, I get the dreaded spinning wheel.  I end up having to 'force quit' the program and of course, lose any work I had done to the image - not happy with this glitch what-so-ever, as any of you might imagine.  Yes - Adobe needs to fix PS 2017 bugs straight away - I plan on editing a bunch of family images to print for Christmas gifts, etc.....This couldn't be a worse time for a new version to come out "buggy".

[Terri Stevens]

Hi Mary,

Install the previous version of Photoshop so that you can get your Christmas images completed. Your CC2017 won't be removed but the two version will exist happily side by side.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-previous-version-apps-download.html

What version of OSX are you using? One thing you could try is creating a completely new account on your computer. I don't mean a new Adobe login but a new user account on your machine. Make the account an administrator and then logout of your existing account and log into the new account. You will still have access to Photoshop but much of the install settings will be recreated the first time you open it for the new account. In preferences under plugins make sure that you uncheck the option for extensions to contact the internet as that can be problematic. Also try disabling the new start screen. Make sure you are not using network shares and at least initially don't have lots of other programs running in the background. Sometimes disabling font preview will also help-it's a question of eliminating things. Now exit Photoshop and restart.

[Vandereer]

I don't know if this relates to the main topic but I am having brush lagging issue. To further breakdown the problem ; when trying to paint with a mouse, doesn't matter what dpi or spacing I use mouse cursor is always ahead of the paint stroke. They are not acting together so you end up seeing a race between cursor and the stroke. What might be the cause of it ? Thanks.

[Adam Jerugim]

I'd really like to get this issue resolved asap, so if anyone would be willing to work directly with me on it, please contact me directly at:  first name dot last name at adobe dot com

I'm specifically looking for someone who is seeing all aspects of Photoshop run slow, and preferably someone in the CA bay area that I could visit in-person (anywhere west of the rockies would work too).

Thanks,

Adam

[munki-boy]

Sorry Adam I'm far away in the UK, happy to email if it's any help.

1 machine here glitching but manageable and 1 machine (lower spec) running fine and smooth.

[magiin]

Your best bet right now is to reinstall all of the 2015 versions, as I just did.  It essentially means dl'ing the files from adobes server manually, signing in to allow the install, and then it installs.

You can find all the links here (they are legit, this site has just about every CC version direct link available for people who need them, especially in these situations)

Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

Hope it helps

[Mateusz 1234]

I'm a new Creative Cloud user without any prior version of the software ever installed (so no configuration files from older versions) and I'm experiencing the same slowness issue. Everything is laggy, as if I was playing a newest AAA game on a 5 years old laptop. Even though I've tried creating a small image (100 x 100), every action takes a significant amount of time: scrolling, magnifying, drawing with a brush tool (the drawing is about 1 second behind the cursor).

But it's not only the Photoshop that is slow. Using Muse and Dreamweaver gives the same results: basic actions in literally empty projects are slow and my CPU usage skyrockets. The only app I've tried that works smoothly is Experience Design, by the way.

I've tried changing the Performance settings and created a new user account on my computer with apps installed again, but it didn't help at all.

I'm on a MacBook Pro (13-inch, early 2015), 2,9GHz Intel Core i5, 16GB RAM. macOS Sierra.

[Pete.Green]

Is anybody that is experiencing this excessively slow lag while working in Photoshop CC 2017 located in the Pacific West Coast?

If so, let us know if you'd be willing to have our performance engineer visit to perform some tests on your computer.

Regards

Pete

[phhortress]

Hey.  I live in the Northeast and have a question.  Why aren't these customers who are experiencing significant performance issues, using Adobe tech support?  I bought PS CC 2017 and have since lost a hard drive after experiencing significant problems with this software.  I can't blame PS CC with certainty but in my mind I do blame it.  My PC is relatively new and PS brought it to its knees.  If I had been smart and aware, I would have contacted support sooner and let them remote in.

[sonofmrsnak]

My experience in the past with Adobe Support was abysmal, and they spent more effort trying to herd us to unstaffed peer-to-peer forums and FAQs rather than helping us address issues quickly. If this has changed, great. Nice to see that at least one or two techs are popping in.

[Harmonysmom]

I live about 30 miles north of Seattle, WA. My iMAC is running Photoshop okay, for now, after I disabled font preview. I can enable font preview and I'm sure it will run like crap again. You're welcome to check it out.

[Terri Stevens]

Hope you get some feedback now Pete as this problem seems to be getting out of hand. I certainly can't reproduce it no matter what I try and if you are prepared to do home visits I imagine Adobe can't reproduce it either. What is frustrating about this forum is not what people tell you but what they leave out not realizing all details matter. I also wonder if people coming to this thread are actually trying some of the solutions or just being influenced by the negative rhetoric being put forward by some of the posters and just giving up. Anyhow hope you find someone in the Pacific NW

[Dave_Cox_2]

Hi Terri,

The problem is a real problem, not imaginary. A lot of people don't report it on this forum, because they find it frustrating to deal with Adobe. I have came to this forum because I am having this problem, and I was looking for solutions. I'm not in the region that you mentioned, so I haven't been replying to your requests, but that doesn't mean the problem has gone away. One solution that I found that helped some was to go back the the legacy file open dialogue from the settings menu so I can create new files without having to wait 2 to 3 minutes for the dialogue to respond. Two to three minutes doesn't sound like a long time, but when you are waiting on a computer dialogue to respond, it is forever.

I've also found that other menu items, and the drawing tools in Photoshop 2017 respond very slow, and at times just hang, leaving you, once again, just hanging out and waiting for photoshop to respond. The best fix that I've found, is to roll back to photoshop 2015.

Trust me, we are not the enemy for reporting problems. In fact, people who report the problems and help you to fix them are doing you a favor. We are trying to work with you to resolve these issues. If you look at marketing studies, most dissatisfied customers never tell you there is a problem, but just go away. We need these Adobe products, and are often very excited to receive new improvements and updates. But we would also appreciate a positive helpful response when things don't work as expected.

[DStrobl]

Agreed Dave. This is an issues and as more people install it is becoming increasingly evident. It appears there are a few issues as people are experiencing different things but the common theme seams to be poor performance or at least some form of it. In my case it just takes at least 5 minutes to have Photoshop open a file, any file regardless of size. Others have experienced numerous things from slow dialogue box responses to very slow drop downs. I have experienced other issues after waiting for a file to open but for me it is just not a useable tool at this point.

The fact that Adobe is now actively looking into the issues, demonstrates to me that it is a valid concern. I am hoping a resolution can be found as I will not have my team move forward with the upgrade until this is fixed.

[Terri Stevens]

Hi Dave,

I didn't mean to suggest this is not a real problem as it is clearly effecting a lot of people. I think you probably got that impression because I said I cannot reproduce it, but that simply means the ten or so machines I have access too have hardware configurations that behave themselves. The problem is the people at Adobe need to be able to model the problem before they can fix it and that means having access to effected machines or accurate reports here about effected machines.

I personally think the code for Photoshop 2017 is pretty sound and the problem is coming from hardware, operating system and Photoshop mismatches otherwise everyone who installed CC2017 would have the problem with sluggishness. The problem could be graphic card drivers or printer drivers. It could be installing on an unsupported OS like Sierra where Photoshop has not been tested and yes it could be Photoshop itself needlessly writing to the hard disk or wasting CPU cycles. It's important though not to trash the reputation of the software as some people here are doing or keep attacking technical support for being useless. A forum can only go so far with problem solving but the reality is that most Photoshop issues do get resolved when people come here. It is not real time but a search often will provide an answer in just a few minutes and it is a free resource rather than $3 a minute. In reality going back to 2015.5.2 isn't a big deal, it's easy to do and most people will be able to live without the new search facility or SVG fonts for the time being but I know that will not come as any consolation.

[sonofmrsnak]

The problem, I think, is that now that Adobe has everyone beholden to the rental scheme, it appears that it is putting stability and machine compatibility on the back burner as it rushes to add "features". In the past, a release would get more incremental changes and have more testing, since if the update didn't work well, people would stick with the version that worked the best for them and Adobe wouldn't make the big money they were hoping for.

Now, the money (boatloads of it) is guaranteed, whether the program is good or not. The lack of viable competition keeps them on top.
I also think the younger developers at Adobe are now too far removed from how good these programs were in the past.

I personally don't need any cloud connectivity to "share" or to be beholden to having access to my fonts be determined by my internet connection.

Stock photos? I pay less and can more quickly access all I need from BigStock or any of the others.

End of rant. 😉

[Terri Stevens]

that wasn't a rant it was quite constructive lol

[Dave_Cox_2]

Hi Terri,

Like many, I feel very frustrated, and that Adobe doesn't hear my concerns. Many of the people here have been using the Adobe suite for many years. I for one have used Photoshop since version 4. (Yes, I know I'm showing my age.) I like the subscription based aspect of the CC, as it makes it easier for me to afford everything that I need. But the cloud based stuff, I don't really need. I just need software that works. I don't need to store my files in the cloud, and I don't want to have to go to the cloud every time I create a new image or document. I understand the current marketing strategy is to push cloud computing. I understand the financial incentive behind it. But having my PC access the cloud every time I do even the simplest of things does nothing for me, and slows down my performance.

Creative people tend to be very passionate about what they feel, and many of the things said in this forum may be a bit emotional, and not even fair to the messenger. But, I think that so many people feel that Adobe is not listening to their concerns, that the language gets louder and louder as people try to get Adobe's attention. Perhaps now we have your attention? I can only hope!

[DStrobl]

Well said Mr. Cox. I completely agree. People are getting frustrated and voicing it and Adobe does need to listen. We also need to keep it professional as you have done in your posts as none of us are paid by Adobe, some are trying to help and there are likely a few that just prefer to complain. I would just like a clear resolution that I can implement with minimal disruption to business continuity.

I think that is all any of us look for in our tools. Again, hoping Adobe can make some strides forward quickly and thanks all who have tried to triage the issues.