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I just installed Photoshop CC 2018 & it crashes during launch.
*After the initial install, Photoshop run and seems to work(tested only the photo editing & save the file). I closed & open PS about 3 more times. After re-starting the PC, Photoshop is unable to launch.
Crash Report window: "Application "Adobe Photoshop CC" has crashed. A crash report has been generated. ..--> Send crash report to Adobe".
I pressed ctrl+alt+shift while launching Photoshop CC (to clear settings) and it gave me this error: " Adobe Photoshop CC 2018 has stopped working. A problem caused the program to stop working correctly. Please close the program."
My PC Spec:
***Can someone please help me how to troubleshoot this?
I uninstalled & re-installed Photoshop - same issue. Adobe Creative Cloud & Bridge apps are working.
Thank you
===================================================
CrashLogs:
Process: Photoshop.exe [7156]
Path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
Product Version: 19.0.1.29687
File Version: 19.0.1.29687
Code Type: x64
Parent Process: explorer.exe [4252]
Date/Time: 2017-12-06 12:19:52 Eastern Standard Time
OS Version: 6.1.7601.23915
Report ID: ab452b30-daa9-11e7-8214-64006a4faff3
Time Awake Since Boot: 1034 seconds
Crashed thread: 0 [10816] THREAD_PRIORITY_NORMAL
Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x00000000ffffffff
Exception Message: 3221225477 The instruction at 0x
Application Specific Information:
C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll
Thread 0 Crashed: [10816] THREAD_PRIORITY_NORMAL
0 AGM 0x00000000c7c36580 ? AGMTerminate + 131248
Thread 1: [3624] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc07a ? ZwDelayExecution + 10
1 KERNELBASE 0x00000000fdd51203 ? SleepEx + 179
2 tmmon64 0x00000000756c34cc ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
3 tmmon64 0x00000000756aa05f ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 tmmon64 0x00000000756aa206 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 2: [10056] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779a06c0 ? WaitForMultipleObjects + 176
3 TmUmEvt64 0x00000000fcb3b126 TmmonDestoryAddonObject + 9494
4 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
5 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 3: [11004] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfd63a ? ZwWaitForWorkViaWorkerFactory + 10
1 ntdll 0x0000000077bced15 ? RtlValidateHeap + 341
2 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
3 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 4: [1364] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfd63a ? ZwWaitForWorkViaWorkerFactory + 10
1 ntdll 0x0000000077bced15 ? RtlValidateHeap + 341
2 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
3 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 5: [8612] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 USER32 0x0000000077ac8f8d ? GetScrollBarInfo + 477
4 USER32 0x0000000077ac6272 ? MsgWaitForMultipleObjectsEx + 46
5 USER32 0x0000000077ac62a0 ? MsgWaitForMultipleObjects + 32
6 gdiplus 0x00000000fc2b2d64 ? GdipPlayTSClientRecord + 89004
7 gdiplus 0x00000000fc2b2bc8 ? GdipPlayTSClientRecord + 88592
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 6: [8672] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 ntdll 0x0000000077bca3c7 ? TpIsTimerSet + 2551
2 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
3 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 7: [10464] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc07a ? ZwDelayExecution + 10
1 KERNELBASE 0x00000000fdd51203 ? SleepEx + 179
2 ole32 0x00000000ffccf6a8 ? ObjectStublessClient24 + 6792
3 ole32 0x00000000ffcd380e ? CoGetTreatAsClass + 3830
4 ole32 0x00000000ffccf65a ? ObjectStublessClient24 + 6714
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 8: [6164] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 Photoshop 0x0000000048922063 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 30451379
3 Photoshop 0x000000004892197a ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 30449610
4 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
5 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 9: [4176] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 Photoshop 0x0000000046c19d94 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 9188
4 Photoshop 0x00000000470e118e ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 5019614
5 Photoshop 0x00000000488ceb1f ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 30110063
6 Photoshop 0x00000000488d121a ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 30120042
7 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
8 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 10: [8356] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc1ea ? NtFlushBuffersFile + 10
1 KERNELBASE 0x00000000fdd68d08 ? FlushFileBuffers + 24
2 amtlib 0x00000000cad6f1f9 ? GetAsnVersion + 64569
3 amtlib 0x00000000cad71a9d ? GetAsnVersion + 74973
4 amtlib 0x00000000cad53fe6 ? asn_info + 91622
5 amtlib 0x00000000cae150f9 ? AMTValidateProductLicense + 202905
6 amtlib 0x00000000cae053e7 ? AMTValidateProductLicense + 138119
7 amtlib 0x00000000cadfcc09 ? AMTValidateProductLicense + 103337
8 amtlib 0x00000000cadf6df3 ? AMTValidateProductLicense + 79251
9 amtlib 0x00000000cadf141f ? AMTValidateProductLicense + 56255
10 amtlib 0x00000000cad997a9 ? asnInst_InstallerProductInfo_constructor + 127241
11 amtlib 0x00000000cadaf7fb ? asnInst_InstallerProductInfo_constructor + 217435
12 amtlib 0x00000000cadb134f ? asnInst_InstallerProductInfo_constructor + 224431
13 amtlib 0x00000000cadb6c84 ? asnInst_InstallerProductInfo_constructor + 247268
14 amtlib 0x00000000cadb1b35 ? asnInst_InstallerProductInfo_constructor + 226453
15 amtlib 0x00000000cadc2d71 ? asnInst_InstallerProductInfo_constructor + 296657
16 amtlib 0x00000000cae0c2b4 ? AMTValidateProductLicense + 166484
17 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
18 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 11: [8328] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 12: [8476] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 13: [8228] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 14: [6256] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 15: [4336] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 16: [9688] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 17: [8460] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 MultiProcessor Support 0x00000000c9617c04 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
4 MultiProcessor Support 0x00000000c9686a0e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
5 MultiProcessor Support 0x00000000c9686e03 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 MultiProcessor Support 0x00000000c9616d95 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
8 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
9 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 18: [7668] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfd62a ? NtWaitForKeyedEvent + 10
1 ntdll 0x0000000077c7105d ? RtlSleepConditionVariableSRW + 253
2 kernel32 0x00000000779db6a8 ? SleepConditionVariableSRW + 40
3 MSVCP140 0x00000000e21a8678 ? std::_Syserror_map + 408
4 MSVCP140 0x00000000e21a8840 ? Cnd_destroy + 112
5 Photoshop 0x0000000046ad657d ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
6 Photoshop 0x0000000046ad641e ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
7 Photoshop 0x0000000046ad7178 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
8 Photoshop 0x0000000046ad60d9 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]
9 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
10 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
11 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 19: [8332] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 VulcanMessage5 0x00000000cb2c6eaa ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 41066
3 VulcanMessage5 0x00000000cb2cce37 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 65527
4 VulcanMessage5 0x00000000cb2ccccb ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 65163
5 VulcanMessage5 0x00000000cb2cb4ed ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 59053
6 VulcanMessage5 0x00000000cb2cc9df ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 64415
7 VulcanMessage5 0x00000000cb2cd8ed ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 68269
8 VulcanMessage5 0x00000000cb2cd309 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 66761
9 VulcanMessage5 0x00000000cb2c3c6c ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 28204
10 VulcanMessage5 0x00000000cb2c3cb7 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 28279
11 VulcanMessage5 0x00000000cb2c3743 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 26883
12 VulcanMessage5 0x00000000cb2c3674 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 26676
13 VulcanMessage5 0x00000000cb2a3d23 adobe::vulcan::api5::IVulcanMessageListener::operator= + 3347
14 VulcanMessage5 0x00000000cb2bfeaa ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 12394
15 VulcanMessage5 0x00000000cb2c7549 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 42761
16 VulcanMessage5 0x00000000cb2e3635 ? adobe::vulcan::api5::IVulcanMessageDispatcher::ReleaseInstance + 157685
17 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
18 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 20: [10960] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 VulcanControl 0x00000000d8bcc4a8 ? adobe::vulcan::api5::IVulcanController::ReleaseInstance + 41720
3 VulcanControl 0x00000000d8beece9 ? adobe::vulcan::api5::IVulcanController::ReleaseInstance + 183097
4 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
5 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 21: [8680] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfc2ea ? ZwWaitForMultipleObjects + 10
1 KERNELBASE 0x00000000fdd51430 ? GetCurrentProcess + 64
2 kernel32 0x00000000779b16e3 ? WaitForMultipleObjectsEx + 179
3 Photoshop 0x0000000046c19d94 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 9188
4 Photoshop 0x0000000047e05e92 ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 18801890
5 Photoshop 0x0000000046c1935d ? boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance + 6573
6 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
7 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
8 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 22: [9932] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 23: [11040] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 24: [1420] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 25: [6332] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 26: [5224] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 27: [3712] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 28: [9256] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 tbb 0x00000000e2361501 ? tbb::internal::thread_yield_v3 + 4417
3 tbb 0x00000000e23616db ? tbb::internal::thread_yield_v3 + 4891
4 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
5 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
6 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 29: [8308] THREAD_PRIORITY_NORMAL
0 ntdll 0x0000000077bfbd7a ? ZwWaitForSingleObject + 10
1 KERNELBASE 0x00000000fdd510ac ? WaitForSingleObjectEx + 156
2 ScriptingSupport 0x00000000c689f14e ? PluginMain + 870174
3 ScriptingSupport 0x00000000c689c37b ? PluginMain + 858443
4 ScriptingSupport 0x00000000c689f07c ? PluginMain + 869964
5 ucrtbase 0x00000000cc97be1d ? crt_at_quick_exit + 125
6 kernel32 0x00000000779a59cd ? BaseThreadInitThunk + 13
7 ntdll 0x0000000077bda561 ? RtlUserThreadStart + 33
Thread 0 [10816] crashed with X86 Thread State (64 - bit) :
rax: 0x01e838458a440b74 rbx: 0x000007fec7c36570 rcx: 0x000000000000000b rdx: 0x00000000068e0b20
rdi: 0x0000000000341630 rsi: 0x000000000000000b rbp: 0x00000000001ca7b0 rsp: 0x00000000001ca718
r8: 0x000007fffffde000 r9: 0x000007fecc9bf618 r10: 0xac0063fa60818a71 r11: 0x000063fa609c6cb6
r12: 0x000000013f470000 r13: 0x00000000001cfa20 r14: 0x0000000000000000 r15: 0x0000000009b3b9a7
rip: 0x000007fec7c36580
Binary Images:
0x3f470000 - 0x4c071000 Photoshop.exe (19.0.1.29687) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
0x77bb0000 - 0x77d5a000 ntdll.dll (6.1.7601.23915) C:\WINDOWS\SYSTEM32\ntdll.dll
0x77990000 - 0x77aaf000 kernel32.dll (6.1.7601.23915) C:\WINDOWS\system32\kernel32.dll
0xfdd50000 - 0xfddba000 KERNELBASE.dll (6.1.7601.23915) C:\WINDOWS\system32\KERNELBASE.dll
0xfcb20000 - 0xfcba4000 TmUmEvt64.dll (6.80.0.1007) C:\WINDOWS\system32\tmumh\20019\AddOn\6.80.0.1007\TmUmEvt64.dll
0x77d70000 - 0x77d77000 PSAPI.DLL (6.1.7600.16385) C:\WINDOWS\system32\PSAPI.DLL
0xff790000 - 0xff801000 SHLWAPI.dll (6.1.7601.17514) C:\WINDOWS\system32\SHLWAPI.dll
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0xfbf00000 - 0xfbf0b000 HID.DLL (6.1.7600.16385) C:\WINDOWS\system32\HID.DLL
0xc79b0000 - 0xc7a43000 chrome_elf.dll (59.0.3071.109) C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\Spaces\chrome_elf.dll
0xff980000 - 0xffa17000 COMDLG32.dll (6.1.7601.17514) C:\WINDOWS\system32\COMDLG32.dll
0xe48d0000 - 0xe4904000 credui.dll (6.1.7601.18276) C:\WINDOWS\system32\credui.dll
0xfc6c0000 - 0xfc7ca000 CRYPTUI.dll (6.1.7601.18741) C:\WINDOWS\system32\CRYPTUI.dll
0xfb370000 - 0xfb384000 SAMCLI.DLL (6.1.7601.17514) C:\WINDOWS\system32\SAMCLI.DLL
0xfd380000 - 0xfd3d0000 ncrypt.dll (6.1.7601.23915) C:\WINDOWS\system32\ncrypt.dll
0xfd350000 - 0xfd372000 bcrypt.dll (6.1.7601.23915) C:\WINDOWS\system32\bcrypt.dll
0xfd610000 - 0xfd61b000 Secur32.dll (6.1.7601.23915) C:\WINDOWS\system32\Secur32.dll
0xfddc0000 - 0xfdf24000 urlmon.dll (10.0.9200.17606) C:\WINDOWS\system32\urlmon.dll
0xfdc40000 - 0xfdc44000 api-ms-win-downlevel-ole32-l1-1-0.dll (6.2.9200.16492) C:\WINDOWS\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
0xfca30000 - 0xfca41000 WTSAPI32.dll (6.1.7600.16385) C:\WINDOWS\system32\WTSAPI32.dll
0xf6c20000 - 0xf6e1f000 d3d9.dll (6.1.7601.17514) C:\WINDOWS\system32\d3d9.dll
0xf69a0000 - 0xf69a7000 d3d8thk.dll (6.1.7600.16385) C:\WINDOWS\system32\d3d8thk.dll
0xf5100000 - 0xf52d5000 d3d11.dll (6.2.9200.16570) C:\WINDOWS\system32\d3d11.dll
0xe3da0000 - 0xe3dc1000 dxva2.dll (6.1.7600.16385) C:\WINDOWS\system32\dxva2.dll
0xfafd0000 - 0xfafe8000 dhcpcsvc.DLL (6.1.7600.16385) C:\WINDOWS\system32\dhcpcsvc.DLL
0xfdcb0000 - 0xfdceb000 WINTRUST.dll (6.1.7601.23769) C:\WINDOWS\system32\WINTRUST.dll
0xfd410000 - 0xfd47d000 wevtapi.dll (6.1.7600.16385) C:\WINDOWS\system32\wevtapi.dll
0xfd930000 - 0xfd96d000 WINSTA.dll (6.1.7601.18540) C:\WINDOWS\system32\WINSTA.dll
0xf5020000 - 0xf509f000 CoreSync_x64.dll (2.4.3.114) C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll
0xf4fe0000 - 0xf5015000 EhStorShell.dll (6.1.7600.16385) C:\WINDOWS\system32\EhStorShell.dll
0xfbd80000 - 0xfbeac000 PROPSYS.dll (7.0.7601.17514) C:\WINDOWS\system32\PROPSYS.dll
0xf47b0000 - 0xf4e1e000 GROOVEEX.DLL (14.0.7011.1000) C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
0x71100000 - 0x711a3000 MSVCR90.dll (9.0.30729.6161) C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCR90.dll
0x71020000 - 0x710f3000 MSVCP90.dll (9.0.30729.6161) C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_08e61857a83bc251\MSVCP90.dll
0x74a20000 - 0x74a4f000 ATL90.DLL (9.0.30729.6161) C:\WINDOWS\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.DLL
0xf1220000 - 0xf163a000 office.odf (14.0.7013.1000) C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
0xf09b0000 - 0xf1215000 GrooveIntlResource.dll (14.0.6009.1000) C:\PROGRA~1\MICROS~3\Office14\1033\GrooveIntlResource.dll
0xf46d0000 - 0xf474e000 cscui.dll (6.1.7601.17514) C:\WINDOWS\System32\cscui.dll
0xf50f0000 - 0xf50fc000 CSCDLL.dll (6.1.7601.22137) C:\WINDOWS\System32\CSCDLL.dll
0xf8f70000 - 0xf8f7f000 CSCAPI.dll (6.1.7601.22137) C:\WINDOWS\system32\CSCAPI.dll
0xf4650000 - 0xf46d0000 ntshrui.dll (6.1.7601.17755) C:\WINDOWS\system32\ntshrui.dll
0xfb360000 - 0xfb36b000 slc.dll (6.1.7600.16385) C:\WINDOWS\system32\slc.dll
0xc06e0000 - 0xc08ac000 aif.dll () C:\Program Files\Adobe\Adobe Photoshop CC 2018\aif.dll
0xe25f0000 - 0xe260f000 atig6pxx.dll (8.14.1.6463) C:\WINDOWS\system32\atig6pxx.dll
0x33720000 - 0x354ef000 atio6axx.dll (6.14.10.13408) C:\WINDOWS\system32\atio6axx.dll
0xc7870000 - 0xc79af000 atiadlxx.dll (7.15.20.1301) C:\WINDOWS\system32\atiadlxx.dll
0xc9080000 - 0xc90b2000 atig6txx.dll (8.14.1.6463) C:\WINDOWS\system32\atig6txx.dll
System Information:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 8
Processor type: PROCESSOR_AMD_X8664
Processor level: 6
Processor revision: 15363
Active processor mask: 0xff
Page Size: 4096
Allocation granularity: 0x10000
Minimum application address: 0x0000000000010000
Maximum application address: 0x000007FFFFFEFFFF
------------------------------------------------------------------------------------------------
As a general rule you cannot mix using different Graphic cards, meaning plug one monitor into one brand X and a second monitor to another brand Y. They are just not built to do that.
The remedy is to have them plugged into a single card. This (AMD Radeon(TM) R5 240) card looks to have both a DVI and HDMI. I would try using only this card.
And yes GPU features do not work in the virtualized environments, this is usually because the emulation software does not support various GPU drivers.
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Hi
Can you check out Windows 7 event log, Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer
Check the application event logs for Photoshop errors.
You can filter the logs by right clicking on Application
Then put a check mark in Error
Finally you should see something like this
Just copy and paste the info into this thread
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Thank you. Here is the Event Viewer error
Error:
Faulting application name: Photoshop.exe, version: 19.0.1.29687, time stamp: 0x59fc1d5f
Faulting module name: AGM.dll, version: 4.30.87.39233, time stamp: 0x59c12f78
Exception code: 0xc0000005
Fault offset: 0x0000000000056580
Faulting process id: 0x1bf4
Faulting application start time: 0x01d36eb66ab29bc2
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll
Report Id: ab452b30-daa9-11e7-8214-64006a4faff3
-------------------------
Details:
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-12-06T17:19:52.000000000Z
EventRecordID 8995
Channel Application
Computer U0081254-TPD-B.ten.thomsonreuters.com
Security
- EventData
Photoshop.exe
19.0.1.29687
59fc1d5f
AGM.dll
4.30.87.39233
59c12f78
c0000005
0000000000056580
1bf4
01d36eb66ab29bc2
C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll
ab452b30-daa9-11e7-8214-64006a4faff3
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FYI,
i remote into my PC from my laptop & Photoshop is able to run. I just can't enable the 3d/ GPU (grayed out).
Does this mean that PS is crashing with 2 monitors setup?
One PCI video card & the other is on-board (DELL Desktop)
1) AMD Radeon(TM) R5 240
2) Intel(R) HD Graphics 4600
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Every time you open iPS it is attempting to access a network printer (your default printer), and is being denied access. That’s because the printer isn’t set up correctly. Therefore, updating or reinstalling the printer driver may help solve the issue. However, if you don’t even have a printer, check the Print Spooler service. It is probably that the service has been stopped. Turning it on and restarting and your error will be solved soon.
Click Start button and go to Run, type msconfig in the Run Window and click open msconfig under Programs.
After turn it on restart you PC and everything should be OK now.
Or you can click Start -> Control Panel ->Administrative Tools -> Services. And then start your print spooler and set it to automatic.
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As a general rule you cannot mix using different Graphic cards, meaning plug one monitor into one brand X and a second monitor to another brand Y. They are just not built to do that.
The remedy is to have them plugged into a single card. This (AMD Radeon(TM) R5 240) card looks to have both a DVI and HDMI. I would try using only this card.
And yes GPU features do not work in the virtualized environments, this is usually because the emulation software does not support various GPU drivers.
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Hello
Can you please help me?
i have this error
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.1" build="20180206.r.254">
<time year="2018" month="6" day="5" hour="18" minute="8" second="51"/>
<user guid="adcf24a0-ef0a-4885-a36e-c36110497084"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="3954" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF649A1E3CC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF649A1E3CC" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="1" address="0x00007FF649A1BEAA" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="2" address="0x00007FF649A1E0D0" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="3" address="0x00007FF649A1DE64" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="4" address="0x00007FF649A1CF06" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="5" address="0x00007FF649A1D39A" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="6" address="0x00007FF649A1CAD6" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="7" address="0x00007FF649A1F8D1" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="8" address="0x00007FF6497ECBE4" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="9" address="0x00007FF6496040DF" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="10" address="0x00007FF649601D5F" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="11" address="0x00007FF649C3F7CD" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="12" address="0x00007FF64A3694CB" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="13" address="0x00007FF64A362472" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="14" address="0x00007FF64A3EB530" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="15" address="0x00007FF64A42F1DA" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="16" address="0x00007FF649984794" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="17" address="0x00007FF649EE5681" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="18" address="0x00007FF6499854A1" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="19" address="0x00007FF649EE75D3" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="20" address="0x00007FF649EE65F6" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="21" address="0x00007FF649DF5E25" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="22" address="0x00007FF649D545F6" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="23" address="0x00007FF649DFC9DE" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="24" address="0x00007FF649DFFAE7" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="25" address="0x00007FF649DF3B8C" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="26" address="0x00007FF649EE59E4" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="27" address="0x00007FF64A3694CB" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="28" address="0x00007FF64A362472" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="29" address="0x00007FF64A3EB530" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="30" address="0x00007FF64A3EB5D0" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="31" address="0x00007FF64A40D1B6" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="32" address="0x00007FF64A430326" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="33" address="0x00007FF648D49191" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="34" address="0x00007FF64A40EE08" symbolname="boost::serialization::singleton<boost::archive::detail::extra_detail::map<boost::archive::xml_oarchive> >::get_instance"/>
<stackStatement index="35" address="0x00007FF64AA1B1E7" symbolname="deepcut::PostProc"/>
<stackStatement index="36" address="0x00007FFDAF5A3034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="37" address="0x00007FFDB11C1551" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000216"/>
<register name="RBX" value="0x0000019E3F5DFFF0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000006A382FA0E8"/>
<register name="RSI" value="0x0000006A382FA268"/>
<register name="RDI" value="0x0000019E3F5DFFF0"/>
<register name="RSP" value="0x0000006A382FA040"/>
<register name="RBP" value="0x0000006A382FA400"/>
<register name="RIP" value="0x00007FF649A1E3CC"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00007FF640EF0000" end="0x00007FF64D83E000" path="adobe\Photoshop.exe"/>
<binaryImage start="0x00007FFDB1150000" end="0x00007FFDB1331000" path="ntdll.dll"/>
<binaryImage start="0x00007FFDAF590000" end="0x00007FFDAF642000" path="kernel32.dll"/>
<binaryImage start="0x00007FFDAE310000" end="0x00007FFDAE583000" path="KERNELBASE.dll"/>
<binaryImage start="0x00000000639B0000" end="0x0000000063A63000" path="avcuf64.dll"/>
<binaryImage start="0x00007FFDA4CA0000" end="0x00007FFDA4D2B000" path="apphelp.dll"/>
<binaryImage start="0x00007FFDA1C70000" end="0x00007FFDA1CC7000" path="AcGenral.dll"/>
<binaryImage start="0x00007FFDAF4F0000" end="0x00007FFDAF58E000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFDAEBF0000" end="0x00007FFDAEC4B000" path="sechost.dll"/>
<binaryImage start="0x00007FFDAEA30000" end="0x00007FFDAEB54000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFDAEB60000" end="0x00007FFDAEBB1000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFDB0DF0000" end="0x00007FFDB1113000" path="combase.dll"/>
<binaryImage start="0x00007FFDAD690000" end="0x00007FFDAD78A000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFDAD790000" end="0x00007FFDAD80A000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFDAF290000" end="0x00007FFDAF2B8000" path="gdi32.dll"/>
<binaryImage start="0x00007FFDAE110000" end="0x00007FFDAE2A2000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFDAD5D0000" end="0x00007FFDAD66F000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFDAEC50000" end="0x00007FFDAEDE0000" path="user32.dll"/>
<binaryImage start="0x00007FFDAD670000" end="0x00007FFDAD690000" path="win32u.dll"/>
<binaryImage start="0x00007FFDAF650000" end="0x00007FFDAF7A1000" path="ole32.dll"/>
<binaryImage start="0x00007FFDAF7B0000" end="0x00007FFDB0BF0000" path="shell32.dll"/>
<binaryImage start="0x00007FFDAE590000" end="0x00007FFDAE5D9000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFDAF440000" end="0x00007FFDAF4E9000" path="SHCore.dll"/>
<binaryImage start="0x00007FFDAD810000" end="0x00007FFDADF1D000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFDB0BF0000" end="0x00007FFDB0C91000" path="advapi32.dll"/>
<binaryImage start="0x00007FFDAD4B0000" end="0x00007FFDAD4C1000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFDAD470000" end="0x00007FFDAD48F000" path="profapi.dll"/>
<binaryImage start="0x00007FFDAD4D0000" end="0x00007FFDAD51C000" path="powrprof.dll"/>
<binaryImage start="0x00007FFDAD460000" end="0x00007FFDAD46A000" path="fltLib.dll"/>
<binaryImage start="0x00007FFDAD390000" end="0x00007FFDAD3C0000" path="sspicli.dll"/>
<binaryImage start="0x00007FFDAD360000" end="0x00007FFDAD388000" path="userenv.dll"/>
<binaryImage start="0x00007FFDA4AE0000" end="0x00007FFDA4AFA000" path="mpr.dll"/>
<binaryImage start="0x00007FFDB0DC0000" end="0x00007FFDB0DED000" path="imm32.dll"/>
<binaryImage start="0x00007FFDAE9C0000" end="0x00007FFDAEA2C000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFDA1DE0000" end="0x00007FFDA1F7A000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFD83FA0000" end="0x00007FFD84048000" path="mscms.dll"/>
<binaryImage start="0x00007FFD84340000" end="0x00007FFD84460000" path="opengl32.dll"/>
<binaryImage start="0x00007FFDAA100000" end="0x00007FFDAA1DD000" path="winhttp.dll"/>
<binaryImage start="0x00007FFDA2000000" end="0x00007FFDA2084000" path="winspool.drv"/>
<binaryImage start="0x00007FFDA1110000" end="0x00007FFDA123F000" path="adobe\AdbePM.dll"/>
<binaryImage start="0x00007FFDA1AA0000" end="0x00007FFDA1AE2000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFD973C0000" end="0x00007FFD974A6000" path="adobe\opencv_calib3d249.dll"/>
<binaryImage start="0x00007FFD96A90000" end="0x00007FFD96D02000" path="adobe\opencv_core249.dll"/>
<binaryImage start="0x00007FFD7AFF0000" end="0x00007FFD7B2A2000" path="adobe\opencv_imgproc249.dll"/>
<binaryImage start="0x00007FFDA1A30000" end="0x00007FFDA1A9D000" path="adobe\opencv_video249.dll"/>
<binaryImage start="0x0000000063160000" end="0x000000006329F000" path="adobe\icucnv40.dll"/>
<binaryImage start="0x00007FFD972B0000" end="0x00007FFD973BD000" path="adobe\adobe_caps.dll"/>
<binaryImage start="0x00007FFD96A10000" end="0x00007FFD96A8A000" path="adobe\VulcanControl.dll"/>
<binaryImage start="0x00007FFDAE640000" end="0x00007FFDAE702000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFD93780000" end="0x00007FFD9381A000" path="adobe\VulcanMessage5.dll"/>
<binaryImage start="0x00007FFD83E30000" end="0x00007FFD83F9D000" path="adobe\AdobeXMPFiles.dll"/>
<binaryImage start="0x00007FFDA10C0000" end="0x00007FFDA1104000" path="adobe\tbb.dll"/>
<binaryImage start="0x000000006A000000" end="0x000000006A964000" path="adobe\cg.dll"/>
<binaryImage start="0x00007FFD97190000" end="0x00007FFD971FC000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FFD78E50000" end="0x00007FFD79137000" path="adobe\amtlib.dll"/>
<binaryImage start="0x00007FFDAEDE0000" end="0x00007FFDAF22B000" path="setupapi.dll"/>
<binaryImage start="0x0000000063070000" end="0x000000006315E000" path="adobe\AXEDOMCore.dll"/>
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<dumpType>
Mini
</dumpType>
</crash>
</crashreport>
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Make sure your video card driver is up to date.
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I got the same crash - EXCEPTION_ACCESS_VIOLATION. The above responses are correct, but there is an additional note:
I have an Alienware Aurora, and like most new machines, it has the integrated Display Port - don't use this. Photoshop crashes every time.
I have 2 x 8GB Radeon 580, and I am running 4 x 24in monitors with 1 x 32in LCD.
Unplugged the integrated display, Photoshop CC came right up.
Then disabled Crossfire/SLI using the AMD Settings (or NVidia for likewise) so I can run all my screens, Photoshop CC came right up.
No issues here anymore, and I am running all my displays. I lose 1.2gb per screen as a result, but now I have 8gb reserved for Photoshop on one screen, so fair deal.
Happy designing!