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Participant
November 12, 2017
Answered

Photoshop CC 2018 crashes on launch

  • November 12, 2017
  • 38 replies
  • 60262 views

I have had to go back to Photoshop CC 2017 (and re-load all my plugins again!) since I cannot get Photoshop CC 2018 to even load.  It immediately crashes. I have tried an uninstall and re-install (that did not help). I have also cleared all the usuall culprit PSP files in settings  - to no avail. I can't believe I am the only one having this problem.  btw - my machine is running a i7 chip with 32G of memory and a GTX 1080Ti graphics card.

This topic has been closed for replies.
Correct answer Miguelf

Have you tried the old solution to rename Photoshop.exe to OldPhotoshop.exe? It worked for me.

38 replies

KenyaWest
Participant
June 21, 2018

FFS Adobe! Fix your sh!t in 2018! This hasn't been fixed since 2017 lol!

Inspiring
June 9, 2018

So, exactly what do I pay a subscription for? I'm running latest windows on pure Intel with fully updated drivers for everything. Nothing special is running in the background. My system has 16gb of ram and is well within the minimum specs. It *was* working. Now it's crashing every startup. I tried resetting preferences with ctrl+alt+shift on startup thinking it might be scratch disk / preference related, but no luck.

Inspiring
June 2, 2018

I have a similar issue.  Running Windows 10, 64Bit.  Everything was running OK until 2 months ago.  When I attempt to run Photoshop CC, it goes through the usual start-up processes, then crashes.  I get a message the a crash report has been sent to Adobe.  This has happened multiple times.  I try to get help with a live person at Adobe, but to even make this happen, is now difficult (used to be fairly easy).  My desktop is a relatively new Dell XPS (August 2017), and everything ran fine until around this past April.  I was able to get a Case number (ADB-2033577-W1W3) in early May but was not provided with any instructions on how to access it.

I have even performed complete uninstalls of both Photoshop CC along with the Adobe Cloud, without any luck. 

Fortunately, for the time being, I can access Photoshop CC usi9ng my laptop, but I need to run it on my desktop!!

Please help!!

larrys85232778
Participant
May 13, 2018

What OS are you running?

Participant
April 26, 2018

This just worked for me, I went into applications and application support and deleted all files and applications/scripts relating to creative cloud, emptied my trash restarted my machine and reinstalled. Worked on the first try.

I dont recommend blanket deletion, but in my case I was reinstalling it anyway so I didn't care.

Participant
April 27, 2018

Thank you.  This is essentially what I wound up doing.  Since then I clicked update on my Creative Cloud and PSCC went t0 19.1.2 and it stopped working again, went back to 19.1.1 and everything works with no other interventions.

Jim

James

[Moderator Note: Personal information removed.]

Participant
April 22, 2018

I have a MacBook Pro running MACOS 10.12.6 and when I updated to PSCC 19.1.2 it would crash as I tried to load it. The MACOS error dump said the program was looking for a file that was not available.  Using Time Machine backup I reloaded the App files and reloaded the PSCC 19.1.1 version and I am back in production.  Out of curiosity, I updated to 19.1.2 again and again it would not load.  So I repeated the above process and I will stick to 19.1.1.  The Adobe support people were of NO help in tracking this problem down.

Participant
March 26, 2018

I fixed it by unplugged a second monitor connected to a integrated video card.

The PC has a additional video card as a main one. Thus, I connected both monitor on the video card by using an adapter and Photoshop launched. Apparently, it is not possible to use both integrated and added video cards at the same time.

I have installed Adobe Photoshop C.C. Version: 19 x64

PC specs win 7 (Intel i7) / 64-bits / 32 RAM

Participant
May 15, 2018

This solution is similar to the one that worked for me. But everyone's systems seem to differ just enough that I did not find anything on this board that worked for my specific case. Instead, I spent time with helpful NVIDIA tech support and learned, as you suggest, that the problem is that Photoshop does not seem to like two graphics applications running simultaneously. My solution turned out to be as simple as turning off the Intel Graphics under Control Panel/Display Settings.

[My System: Windows 10 64 Bit, NVidia GeForce GTX 750, 16 RAM, single monitor)

aclark532
Participant
February 7, 2018

All,

We have been experiencing the same issues with brand new Alienware Area 51 computers. We had an IT guy take a look at it today, and it appears, that turning off turbo boost (which jumps the processing power from 3.8 to 4.2 Ghz), fixed the issue entirely. The advice we received form the IT company suggested that this is clearly an issue on the Adobe side. Installing earlier versions of Adobe CC back to 2015 solved the issue, and we are able to keep the turbo boost on.

How to fix:

1-if you have a turbo boosted processor, try turning off the functionality and run Adobe CC products again, and it should work fine on Adobe CC 2018

2-For all other functionality, including intensive 3D modeling or rendering, turn the turbo boost back on. They are even going to make a toggle switch for us to make the process easy while using Adobe CC products.

Bottom line, this latest release of Adobe CC 2018, for some reason, will not work with a turbo boosted Core I7 with 8 cores. If you do not have a turbo boosted processor, then you are likely still in the same boat, without a fix.

davescm
Community Expert
Community Expert
February 13, 2018

You may want to take a look at this thread - BIOS updates have been released for some MBs which resolve the turbo boost issue

Intel 7820x Core CPU (Turbo Boost) and Adobe Photoshop CC BSOD's

Dave

valda.pills
Participant
February 7, 2018

It runs on a Mac Pro, double screen. Ok. I fixed my problem. I discoverd a Calibre folder inside the Photoshop Preset folder. Well, after disinstalling photoshop, do browse "photoshop" in lens serch ( not using "comand + F" ), and do control any document named photoshop (not as estension obviously). How could a Calibre app folder be inside the Photoshop preset folder is a mystery. A web one, I suppose. (From Italy, let be openminded about my english)

valda.pills
Participant
February 6, 2018

Me too