Photoshop CC 2018 crashes when enabling the GPU performance with OpenCL checked.

[ArtNeon]

Hi all I Am Arthur

I ran across a really annoying problem with the latest update of Photoshop CC 2018, as long as I want to youse my graphics processor and also checking OpenCL to work as well, after restarting the PS it crashes and turning on again says that Graphic Processor was disabled. However I have downloaded the previous version of PS 2017 one and on that one, everything works fine all the 3D menus are working and no crashing, I also have updated all the GPU drivers, and no luck on new version so have to stick with old one still.

I use Lenovo Y50-70 laptop with:

• Windows 8.1 (64-bit)
• 2.4GHz Intel Core i7-4700HQ.
• NVidia GeForce GTX 860M (4GB of DDR5)
• Intel HD Graphics 4600.
• 16GB DDR3.

[jbm007]

That has been a big issue with AMD drivers.

They fix something and break something else.

Laptop drivers are often generic equivalents optimized to increase

performance on their  laptops.

ASUS is no different.

[Saif.Smeirat]

Hello ArtNeon,

I Prefer to update the Graphic cards you have, from Device manager.

Then open Photoshop and try again.

Please let me know if it works with you.

Greetings

[ArtNeon]

I followed the 7 and 8th steps beffore submitting my problem here. But it didnt helped.

[jbm007]

Can you go into control panel/administrative tools/event viewer/windows logs/application and find the PS crash report.

Go to the right and select "copy as text" and post the results here?

Jim

[sdinweoinasd9384152]

I have the same problem problem. Photoshop CC 2018 crashes on startup when OpenCL is checked.

Have latest drivers. This is a laptop with Windows 8.1, i7-4700HQ, Intel HD 4600 and Nvidia GTX 960M 2GB with automatic switching (I cannot simply disable one of them), 16 GB RAM.  The laptop is only 2 years old from 2015.  But The list of supported cards does not include both of the ones I have:

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

It doesn't seem logical to expect everyone to buy a completely new computer system every year to be able to use the newest version of Photoshop.

(looked again, and the oldest version of the mobile Geforce GTX series listed on the FAQ is the 965M, which is very similar to the 960M that I have. Both support OpenCL 1.2)

I have followed the troubleshooting guide. Nvidia Control Panel > Manage 3D settings > Global Settings > Preferred graphics processor > High Performance Nvidia.  In Program Settings, I also set Photoshop.exe and sniffer.exe to High Performance Nvidia.

I tried using basic mode in the graphics settings but that did not help.

I guess disabling OpenCL isn't much of a problem as it seems to only accelerate a couple of filters that I might rarely use.

System info says:

OpenCL crashed on 11/28/2017 at 11:30:57 PM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GTX 960M"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 960M/PCIe/SSE2"

glgpu[0].GLRendererID=5019

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 "

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1400

clgpu[0].CLName="Intel(R) HD Graphics 4600"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="10.18.14.4578"

clgpu[0].CLBandwidth=2.46731e+10

clgpu[0].CLCompute=122.391

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=2048

clgpu[1].CLName="GeForce GTX 960M"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="388.31"

clgpu[1].CLBandwidth=6.88607e+10

clgpu[1].CLCompute=408.349

[davescm]

sdinweoinasd9384152   Your system info shows that Photoshop is seeing two GPUs for Open CL. That is known to cause issues. See section 7 in the link below:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

[sdinweoinasd9384152]

As I've mentioned, I already followed the troubleshooting guide. The copy from the system info was after I set the Nvidia control panel to use the Nvidia processor for both global and software level. I cannot do the next step 8 because disabling integrated graphics will crash the operating system.

[bernardsohfromsingapore]

This is going to be one of the weirdest solutions for running Photoshop on Windows 7 but after almost two days of trying to install, reinstall, uninstall all other Adobe CC software, running the cleanup and trying to figure out how to disable GPU while starting photoshop and how PS CC 20, 19, 18 all crashes with no option to go in to menu to disable GPU, I was about to settle on an old product PS CC 17 (which crashes with GPU error message).

I did remember when I logged in another admin account, PS CC 20 could actually run.  The fonts were small on that so I fiddled with the graphics settings and that started crashing too.  After reversing all the steps I had done one by one, I finally figured out that changing the visual from Control Panel to Aero Theme Windows 7, allowed Photoshop to run again.  I repeated this with my non-admin account on my company-issued notebook and voila, PS CC 20 works - confirming

I'm just putting here in case anyone else encounters this and wants to give this option a try.  It might help.

[jordanc26460998]

I solved mine and now it's completely working fine!

1. You need to have a Intel(R) Extreme Tuning Utility
Download Intel® Extreme Tuning Utility (Intel® XTU)

2. Go to Advance Tuning > Core and set the Reference Clock to 322mhz amd Core Voltage to 1.266V and hit Apply.

That's it..  Hope this helps.

I think Asus Strix Gegorce RTX 2060 needs a higher Core Voltage than default.

[jordanc26460998]