Photoshop CC Clone Stamp not working for me

[441212431]

There was another thread about this, several people reported this problem, but so far no response from Adobe. Let's try this again.

The Clone Stamp no longer works right. It's slow and sampling results are all over the place. It will sample from areas I never even ALT clicked on. And it can't keep up with rapid sampling and stamping. As is, Photoshop CC is totally unusable for photo retouching work.

I switched back to CS6, which still works fine, so the problem is NOT on my end.

Running Windows 7 64bit. Photoshop CC 64bit.

Can we get some response from Adobe please ??

[Edward Caruso Photography]

Are you running any flash music streaming sites while working? On CS6 I sometimes get brushing slow downs while listening to google play or pandora. Restarting the browser (Chrome) fixes it for me.

[Noel Carboni]

I listen to Pandora almost all the time.  No slowdowns here.  No Chrome either.

-Noel

[Edward Caruso Photography]

I think its a longstanding Flash issue with Chrome (I'm on a Mac), kind of annoying but Chrome syncs all of my google stuff so I'll be sticking with it.

Maybe listening to streaming services on other browsers would work fine.

[LPBak]

I can definitely see a resource intensive streaming service slowing down PS on a slower machine but I think the main issue is not slowness but rather sampling errors that make the clone and healing brushes useless.

[Edward Caruso Photography]

i have had slow downs that I tracked down to using some streaming services like pandora or google play - quiting and relaunching Chrome fixes it.

Recently I had an issue with a Wacom driver and CS6 and Mac 10.9.1 - where the curser during clone sampling was not correct - using PS CC fixed it actually - Wacom needs to fix theor Mac driver for CS6. Unfortunately Adobe doens't split up the forum into PC/Mac - seems like there are many issues that effect different platforms inconsistently.

[Fotoe.UK]

I believe I've figured out what was slowing it down on my Computer. In preferences - Perfromance - Graphics Processor Settings - Advanced Settings. Changing the Drawing Mode to NORMAL has made the cloning tool work perfectly once again

[Serendipitous_Elixir15C3]

Mine still not working. I made a video of the bug on youtube

http://www.youtube.com/watch?v=p6Jo8RnykH0

disabling the graphic card acceleration didnt solve de problem.

[PECourtejoie]

Hello! Did you restart after changing the acceleration?

[lorewriter]

I also need to report this bug in the Alt-Click sampling as a problem.  It affects the Clone Stamp Tool and Healing Brush (both which rely on sampling).  To recreate this bug, Alt-Click to sample at the source, and then as fast as possible (ie. less than half a second), left click elsewhere to apply the tool to the destination.  The end result is that the tool applies a change to where the area was sampled, as opposed to where you have left-clicked.  If you are not able to reproduce this problem, then most likely you are probably not sampling and left-clicking fast enough (ie. less than half a second).

I have tried many ways to fix this problem:

1.  Wacom Tablet Drivers

Updated these to the latest version, and even tried uninstalling them - restarting the computer each time.  Did not fix the bug.

2.  Photoshop Graphics Settings

Tried every combination, including turning off Graphics Acceleration completely, changing to Basic, Normal Advanced - restarting Photoshop each time.  Did not fix the bug.

3.  Nvidia Drivers

Updated to the latest drivers.  Even ripped out my graphics card and upgraded from a GTX 560 Ti to GTX 780.  Did not fix the bug.

4.  Downgrade to CS6

Yes, this fixed the bug.  Yes, it is a disgrace that I am paying a subscription to use Creative Cloud (with Adobe boasting about always receiving the latest features) but due to this bug I am stuck on CS6.

5. Third Party Plugins

Uninstalled all third party plugins, and even tried a clean install by deleting the whole Photoshop CC x64 and x86 folders.  Did not fix the bug.

My PC configuration:

CPU:  Quad Core Intel i7-3770k

RAM:  32GB

Graphics:  Nvidia GTX 780

OS:  Windows 8.1

Antivirus:  Symantec

Tablet:  Wacom Intuos 5 + Wireless Kit

Mouse:  Razer DeathAdder 3.5G

Audio:  Creative ZXR

HDD:  Crucial M4 256GB SSD

Display:  Dell U2410

Key Running Processes:  Razer Synapse, ColorMunkiDisplayTray, Symantec Antivirus

Adobe really need to acknowledge this problem and provide a fix for it.

My guess is that CC has introduced a delay/bug in processing the source sampling, so if you left-click before this processing is done, Photoshop will provide an unintended result.

[Noel Carboni]

lorewriter wrote:

My guess is that CC has introduced a delay/bug in processing the source sampling, so if you left-click before this processing is done, Photoshop will provide an unintended result.

That may be oversimplified, since it isn't failing for everyone, everywhere.  Whatever's going wrong is triggering something that causes a delay on only some systems.  It smells of a driver problem.

You have what appears to be a fairly powerful system, though I personally would suggest chucking the Symantec software and getting a better anti-malware solution (I prefer Avast, with just the shields enabled, along with some other configuration changes to increase security).  Whether you would be able to get all of the Symantec software uninstalled is a very good question.  It digs in hard.

-Noel

[441212431]

Why do you keep putting the blame on users' systems?????

EVERY VERSION of Photoshop until CC works fine!

Just because the bug doesn't appear on everyone's system, doesn't mean it's not a bug!

I first posted about this problem in June 2013! That's almost a year ago, and Adobe hasn't done about it.

I'm paying for CC, and using CS6 because they won't fix this BUG!

[Noel Carboni]

You are the system integrator of your computer, not Adobe.  I'm not trying to lessen the severity of the problem you're experiencing, and I agree that some of the fault MAY lie with Adobe for it appearing (though this is not proven), but I'm suggesting that if your goal is a solution, you may need to take a more active role in solving it.

Your current approach (to wait until Adobe takes notice of a small number of users seeing slow clone sourcing operation) is clearly not working!

You may feel somewhat powerless, but you DO have some choices:

1.  You can escalate with Adobe through their support channels.  Perhaps you've already been there and been frustrated.  Frustrating as it may be, THAT's your avenue to get Adobe's attention, not continuing to complain here.

2.  You can try to work out what it is specifically on your system that's making this problem appear.  It's not happening for everyone, so you can use that knowledge as motivation to find and work around the problem.  If it really, really matters to you, you can always spend money on different hardware and eliminate the problem.

3.  You can cancel your subscription, since Adobe software doesn't work well for you.

This thread has only 55 posts in it after 6 months, a lot of them yours and mine and several others trying to help.  That's not zero results, but it's also a very good indication that the problem is only being experienced by a very small number of people.  Trust me, we hear LOTS here on the forum about problems experienced en masse.

-Noel

[lorewriter]

Noel Carboni wrote:
This thread has only 55 posts in it after 6 months, a lot of them yours and mine and several others trying to help.  That's not zero results, but it's also a very good indication that the problem is only being experienced by a very small number of people.  Trust me, we hear LOTS here on the forum about problems experienced en masse.
-Noel

With respect, there is no factual basis to this statement at all, but rather over-trivialization.  This is not the first forum thread regarding this bug.  Further, in this forum thread alone, this issue has been at least reported by:

441212431 on 03-Oct-2013 17:27

gasknr on 17-Jul-2013 17:35

skeshri999 on 12-Aug-2013

mcsmif on 27-Aug-2013 09:49

raoul 11 on 03-Oct-2013 08:13

sadrazam66 on 28-Nov-2013 00:50

LPBak on 10-Jan-2014 08:57

vrebel on 05-Mar-2014

lorewriter on 24-Apr-2014 17:43.

Experiencing this bug would also be limited to graphic artists who:

A.  use the healing brush or clone stamp tool for their trade; and

B.  have a certain technique or workflow which requires rapid sampling.

Based on the above, the incidence of this bug on Windows OS would be extremely high - albeit mostly unreported.

[Vid_2011]

Thought I'd add to this thread for additonal information. The close tool wasn't working for me either. My Wacom driver showed as being up to date, but I went ahead and updated it anyway. This  seems to have fixed the problem for me.

[georgiacc]

The Clone Stamp is broken for me also with Photoshop CC.  Does not sample properly if at all.  What is worse, my CS6 does not work now either....  I have to go back to CS5 for it to work properly.

[Noel Carboni]

Try changing the Advanced preferences for your GPU (within the Performance settings dialog).  Remember to always close Photoshop and restart it before testing, or you won't be testing the new settings.

That the problem affects more than one version of Photoshop pretty much says that something your system provides (e.g., the display driver) must be at fault.  The versions of Photoshop are completely separate from one another.

What video card do you have?  What display driver version?

-Noel

[georgiacc]

I am using a GTX560, just download latest driver 320.49.  Tried changing the advanced settings.  No different.

What I have figured out is I have to go "slow"  After, I ALT click my selection area, and then use the clone tool, I have to go slow.  Then it picks up my selection area and applies it.  I use to be able to fly, not sure what has changed.

[441212431]

Exactly. CC can't keep up with my ALT sampling at all. It gets confused and starts sampling from further away areas that the cursor never even touched. If I go at a slow rate, it works. So it's a speed issue.

For me cs6 and every prior version still works properly.

Where is Adobe? Is there a contact phone # for bug reports / support ?????????????????????????????????????????????????????

[Edward Caruso Photography]

has everyone with brushing issues here checked that flash in a browser isn't running something heavy - like music streaming services?

also try setting GPU prefs to basic or off. resarting PS after you switch like Noel said.

I'm pretty sure its one of those 2 things - at least that solved any brushing issues for me in the past.

[georgiacc]

No and No.  Flash not doing anything intensive, no streaming at all, etc. and tried turning off GPU prefs.  Clone stamp still does not work right.

[441212431]

Is this the level of support we can look forward to with CC?

Adobe pushed out CC. It has performance issues. Users report the problem.

Users have to downgrade to CS6 to get work done.

10 days later, not one response from Adobe.

[George Makrauer]

DITTOS TO EVERYONE HAVING CLONE/STAMP TOOL PROBLEMS WITH PHOTOSHOP 2014 CC.

In addition to NOT sampling/copying the image content within the "circular" clone copy circle, mine is copying the entire layer IMAGE, regardless of how small or large the Option+Click selection area appears to be; then, when I try to "paste" just what appeared to be under the "clone" circle, the entire layer image is pasted over the entire layer, and sort of "floats," as I move the cursor.  BUT, it is NOT "pasting the copied layer image" as a new Layer, but as a clone of the entire layer image.

Gonna try rebooting and reinstalling PS CC.

Running Mac Yosemite with recent updates and, for better or worse, a new download of CC Photoshop 2014.

Hope to see an Adobe update solution and some other news about it, here. 

Thanks, all, for all your posts about this... which make me feel less incompetent than I did when I thought it was only me having this problem.

[Chris Cox]

Double check the settings in the clone source palette - sounds like you changed one and forgot about it.

[JoeyPugs]

You know, I get the impression that whoever is suggesting the problem with cloning stamps is our fault and not a program glitch thinks those of us with the problem are idiots. If you look through the rest of Photoshop problems there seem to be more problems recently with this particular tool. Don't you think that for those of us who are paying for CC service every month deserves to hear Adobe will review the code? There is a glitch in this tool that needs to be internally fixed. No "remedy" seems to be helping, as we've all been having this happen where it wasn't before. I believe whoever is suggesting we've overlooked settings or telling us we've forgotten something is being condescending and insulting. They shouldn't be suggesting anything but that it SHOULD and will be looked at. I for one will keep this whole thing in mind when deciding whether or not to purchase Adobe products in the future.

Joe Puglisi

Sent from my iPhone

[fireattack]

It doesn't always happen or it only happens under certain circumstance doesn't mean it's users' fault.

Especially for this particular problem I'm pretty sure it's nothing about the "settings", more related to drivers of hardware.

Your software is supported to work with the majority of modern hardware, if not all of them.

I've get tired of the attitude of Adobe's staffs.