Photoshop CC crashing if Graphics Processor is enabled

Report · Oct 14, 2018

I've been on the All Apps plan for about a year now although I primarily use Photoshop CC.

It's never given me any issues, until just recently- I start up the program normally, but within 10-30 seconds a crash report message ( like this one ) pops up.

I have looked at the data included in the crash report, but it doesnt seem to yield much info about why the crash happened.

After troubleshooting for hours, looking at forums and tutorials, clearing up unnecessary files from my PC (as well as uninstalling and reinstalling Photoshop to its latest version more than once), there's been no change in the problem. My brother has been helping me, and is far more adept with software related issues, but even he is at a loss.

ALTHOUGH we may have narrowed the issue down to whether the 'Use Graphics Processor' option in my preferences is checked or not:

Leaving it unchecked is the only thing that seems to keep Photoshop running, but without the OpenGL features it's very uncomfortable to work in.

I have done a clean install of my graphics driver (I'm using NVIDIA GeForce GTX 1050 Ti) but it doesn't seem to have made a difference.

These are some other specs about my PC, if it helps:

I am no expert with technical things, but I could really use a solution to this,,

Report · Oct 14, 2018

Every time Windows does an update there is some risk of your video driver not working properly

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

Report · Oct 15, 2018

I've installed two older drivers from a few months back, but the problem persists (also the option to Use Graphics Processor no longer appears in my preferences while using the earlier versions,,)

Report · Oct 15, 2018

Hi

Take a look here

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Report · Oct 15, 2018

Hi

Can you go to Photoshop's Help >System Info press Copy then paste the info here. It may help us to see what is leading to your issue

Dave

Report · Oct 15, 2018

sure thing

_______________________________

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588 x64

Number of Launches: 31

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2808 MHz

Built-in memory: 16250 MB

Free memory: 8920 MB

Memory available to Photoshop: 14866 MB

Memory used by Photoshop: 60 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

OpenCL crashed on 10/14/2018 at 4:55:50 PM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) HD Graphics 630"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="21.20.16.4574"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) HD Graphics 630"

glgpu[0].GLRendererID=22811

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\ki120165.inf_amd64_3b2006f0a82a4c14\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120165.inf_amd64_3b2006f0a82a4c14\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120165.inf_amd64_3b2006f0a82a4c14\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120165.inf_amd64_3b2006f0a82a4c14\igd12umd64.dll"

glgpu[0].GLDriverDate="20161223000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 21.20.16.4574"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

clgpu[0].CLPlatformVersion="2.1 "

clgpu[0].CLDeviceVersion="2.1 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=6492

clgpu[0].CLName="Intel(R) HD Graphics 630"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="21.20.16.4574"

clgpu[0].CLBandwidth=1.20036e+10

clgpu[0].CLCompute=181.206

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=4096

clgpu[1].CLName="GeForce GTX 1050 Ti"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="416.34"

clgpu[1].CLBandwidth=9.6049e+10

clgpu[1].CLCompute=957.312

License Type: Subscription

Serial number: 90970610294414908289

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\lisam\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

D:\, 931.4G, 931.2G free

C:\, 225.3G, 99.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/11/22-18:28:12 79.589342 79.589342

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2017/10/31-06:12:59 79.250229 79.250229

AdobePIP.dll Adobe Product Improvement Program 7.4.1.109.46827

AdobeSVGAGM.dll AdobeSVGAGM 79.588619 79.588619

AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924

AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/11/22-18:28:12 79.589342 79.589342

ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000

ARE.dll ARE 2017/11/22-18:28:12 79.589342 79.589342

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/11/22-18:28:12 79.589342 79.589342

BIBUtils.dll BIBUtils 2017/11/22-18:28:12 79.589342 79.589342

boost_date_time.dll photoshopdva 11.1.0

boost_filesystem.dll photoshopdva 11.1.0

boost_signals.dll photoshopdva 11.1.0

boost_system.dll photoshopdva 11.1.0

boost_threads.dll photoshopdva 11.1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/11/22-18:28:12 79.589342 79.589342

CRClient.dll Adobe Crash Reporter Client DLL 1.6.3.0

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 11.1.0

dvacore.dll photoshopdva 11.1.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 11.1.0

dvamediatypes.dll photoshopdva 11.1.0

dvametadata.dll photoshopdva 11.1.0

dvametadataapi.dll photoshopdva 11.1.0

dvametadataui.dll photoshopdva 11.1.0

dvaplayer.dll photoshopdva 11.1.0

dvatransport.dll photoshopdva 11.1.0

dvaui.dll photoshopdva 11.1.0

dvaunittesting.dll photoshopdva 11.1.0

dynamiclink.dll photoshopdva 11.1.0

ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1150526 81.1150526

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.22

JP2KLib.dll JP2KLib 2017/10/31-01:22:04 79.268591 79.268591

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

LogSession.dll LogSession 7.4.1.109.46827

mediacoreif.dll photoshopdva 11.1.0

MPS.dll MPS 2017/10/31-01:22:04 79.588396 79.588396

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2018 19.1.6

Plugin.dll Adobe Photoshop CC 2018 19.1.6

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.5.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.5.0.87

PSArt.dll Adobe Photoshop CC 2018 19.1.6

PSCloud.dll 1.0.0.1

PSViews.dll Adobe Photoshop CC 2018 19.1.6

SCCore.dll ScCore 2017/08/31-12:13:14 81.1150526 81.1150526

SVGRE.dll SVGRE 79.586793 79.586793

svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0

tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WinRTSupport.dll Adobe Photoshop Windows RT Support 19.0.0.0

WRServices.dll WRServices Thu June 21 2017 12:26:24 Build 0.22473 0.22473

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Accented Edges 19.1.6 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 19.1.6 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 19.1.6 - from the file “Filter Gallery.8bf”

Average 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Average.8bf”

Bas Relief 19.1.6 - from the file “Filter Gallery.8bf”

BMP 19.1.6 - from the file “Standard MultiPlugin.8bf”

Camera Raw 10.5 - from the file “Camera Raw.8bi”

Camera Raw Filter 10.5 - from the file “Camera Raw.8bi”

Chalk && Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

Charcoal 19.1.6 - from the file “Filter Gallery.8bf”

Chrome 19.1.6 - from the file “Filter Gallery.8bf”

Cineon 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Cineon.8bi”

Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

Collada 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Color Halftone 19.1.6 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 19.1.6 - from the file “Filter Gallery.8bf”

CompuServe GIF 19.1.6 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 19.1.6 - from the file “Filter Gallery.8bf”

Craquelure 19.1.6 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 19.1.6 - from the file “Standard MultiPlugin.8bf”

Crosshatch 19.1.6 - from the file “Filter Gallery.8bf”

Crystallize 19.1.6 - from the file “Standard MultiPlugin.8bf”

Cutout 19.1.6 - from the file “Filter Gallery.8bf”

Dark Strokes 19.1.6 - from the file “Filter Gallery.8bf”

De-Interlace 19.1.6 - from the file “Standard MultiPlugin.8bf”

Dicom 19.1.6 - from the file “Dicom.8bi”

Difference Clouds 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Clouds.8bf”

Diffuse Glow 19.1.6 - from the file “Filter Gallery.8bf”

Displace 19.1.6 - from the file “Standard MultiPlugin.8bf”

Dry Brush 19.1.6 - from the file “Filter Gallery.8bf”

Eazel Acquire 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “EazelAcquire.8ba”

Entropy 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Export Color Lookup Tables 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

Extrude 19.1.6 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “FastCore.8bx”

Fibers 19.1.6 - from the file “Standard MultiPlugin.8bf”

Film Grain 19.1.6 - from the file “Filter Gallery.8bf”

Filter Gallery 19.1.6 - from the file “Filter Gallery.8bf”

Flash 3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Fresco 19.1.6 - from the file “Filter Gallery.8bf”

Glass 19.1.6 - from the file “Filter Gallery.8bf”

Glowing Edges 19.1.6 - from the file “Filter Gallery.8bf”

Google Earth 4 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Grain 19.1.6 - from the file “Filter Gallery.8bf”

Graphic Pen 19.1.6 - from the file “Filter Gallery.8bf”

Halftone Pattern 19.1.6 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 19.1.6 - from the file “HDRMergeUI.8bf”

HSB/HSL 19.1.6 - from the file “Standard MultiPlugin.8bf”

IFF Format 19.1.6 - from the file “Standard MultiPlugin.8bf”

IGES 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Ink Outlines 19.1.6 - from the file “Filter Gallery.8bf”

JPEG 2000 19.1.6 - from the file “JPEG2000.8bi”

Kurtosis 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Lens Blur 19.1.6 - from the file “Lens Blur.8bf”

Lens Correction 19.1.6 - from the file “Lens Correction.8bf”

Lens Flare 19.1.6 - from the file “Standard MultiPlugin.8bf”

Liquify 19.1.6 - from the file “Liquify.8bf”

Matlab Operation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

Maximum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Mean 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Measurement Core 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MeasurementCore.8me”

Median 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Mezzotint 19.1.6 - from the file “Standard MultiPlugin.8bf”

Minimum 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

MMXCore Routines 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MMXCore.8bx”

Mosaic Tiles 19.1.6 - from the file “Filter Gallery.8bf”

Multiprocessor Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “MultiProcessor Support.8bx”

Neon Glow 19.1.6 - from the file “Filter Gallery.8bf”

Note Paper 19.1.6 - from the file “Filter Gallery.8bf”

NTSC Colors 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “NTSC Colors.8bf”

Ocean Ripple 19.1.6 - from the file “Filter Gallery.8bf”

OpenEXR 19.1.6 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 19.1.6 - from the file “Filter Gallery.8bf”

Palette Knife 19.1.6 - from the file “Filter Gallery.8bf”

Patchwork 19.1.6 - from the file “Filter Gallery.8bf”

Paths to Illustrator 19.1.6 - from the file “Standard MultiPlugin.8bf”

PCX 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PCX.8bi”

Photocopy 19.1.6 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 19.0 - from the file “PSDX.8bi”

Picture Package Filter 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “ChannelPort.8bf”

Pinch 19.1.6 - from the file “Standard MultiPlugin.8bf”

Pixar 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Pixar.8bi”

Plaster 19.1.6 - from the file “Filter Gallery.8bf”

Plastic Wrap 19.1.6 - from the file “Filter Gallery.8bf”

PLY 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Pointillize 19.1.6 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 19.1.6 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “PBM.8bi”

Poster Edges 19.1.6 - from the file “Filter Gallery.8bf”

PRC 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Radial Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

Radiance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Radiance.8bi”

Range 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Render Color Lookup Grid 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Export3DLUT.8be”

Reticulation 19.1.6 - from the file “Filter Gallery.8bf”

Ripple 19.1.6 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 19.1.6 - from the file “Filter Gallery.8bf”

Save for Web 19.1.6 - from the file “Save for Web.8be”

ScriptingSupport 19.1.6 - from the file “ScriptingSupport.8li”

Shake Reduction 19.1.6 - from the file “Shake Reduction.8bf”

Shear 19.1.6 - from the file “Standard MultiPlugin.8bf”

Skewness 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Smart Blur 19.1.6 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 19.1.6 - from the file “Filter Gallery.8bf”

Solarize 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “Solarize.8bf”

Spaces 19.1.6 - from the file “Spaces.8li”

Spatter 19.1.6 - from the file “Filter Gallery.8bf”

Spherize 19.1.6 - from the file “Standard MultiPlugin.8bf”

Sponge 19.1.6 - from the file “Filter Gallery.8bf”

Sprayed Strokes 19.1.6 - from the file “Filter Gallery.8bf”

Stained Glass 19.1.6 - from the file “Filter Gallery.8bf”

Stamp 19.1.6 - from the file “Filter Gallery.8bf”

Standard Deviation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

STL 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Sumi-e 19.1.6 - from the file “Filter Gallery.8bf”

Summation 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Targa 19.1.6 - from the file “Standard MultiPlugin.8bf”

Texturizer 19.1.6 - from the file “Filter Gallery.8bf”

Tiles 19.1.6 - from the file “Standard MultiPlugin.8bf”

Torn Edges 19.1.6 - from the file “Filter Gallery.8bf”

Twirl 19.1.6 - from the file “Standard MultiPlugin.8bf”

U3D 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Underpainting 19.1.6 - from the file “Filter Gallery.8bf”

Vanishing Point 19.1.6 - from the file “VanishingPoint.8bf”

Variance 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

Water Paper 19.1.6 - from the file “Filter Gallery.8bf”

Watercolor 19.1.6 - from the file “Filter Gallery.8bf”

Wave 19.1.6 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “U3D.8bi”

WIA Support 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WIASupport.8li”

Wind 19.1.6 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 19.1.6 (20180808.r.398 2018/08/08: 1185588) - from the file “WBMP.8bi”

ZigZag 19.1.6 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”

Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”

New Document 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”

Start 2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Report · Oct 15, 2018

Hi

You've got dual GPU's on that system

Intel(R) HD Graphics 630

GeForce GTX 1050 Ti

Take a look at sections 7 and 8 of the link I posted above

Report · Oct 15, 2018

Hi, disabling the Intel Driver only resulted in the 'Use Graphics Processor' option to be greyed out, and my NVIDIA control panel was no longer accessible,,

Report · Oct 15, 2018

Try updating the driver for the Intel GPU, your driver is dated glgpu[0].GLDriverDate="20161223

Downloads for Intel® HD Graphics 630

Report · Oct 15, 2018

Updated the Intel Driver completely, the new date in the System Info reads glgpu[0].GLDriverDate="20181010
Photoshop continues to crash regardless

Report · Dec 17, 2018

Any update on this? I am experiencing the same issues. None of the fixes that I see seem to work except for disabling the nvidia processor in preferences.

Report · Dec 31, 2018

Yes, i´m having this same issue under Photoshop.

Report · Oct 15, 2018

Hi

From that system info and your earlier post , it looks like you have two GPUs installed ( Intel and an NVidia). Look at sections 7 & 8 in the link Ged provided earlier

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Dave

Report · Jan 15, 2019

Does anyone fixes this already? I have exactly the same problem on my laptop , and the same GPU GTX 1050 Ti, two GPUs installed ( Intel and an NVidia).

Report · Jan 28, 2019

I have the same issue here. Bought a brand new Dell XPS 9570 and two Adobe programs keep crashing minutes after I start them(Photoshop and Premiere). Nothing seems to be helping and the situation starting to look ridiculous - brand new PC and legal software are unusable...

Report · Mar 18, 2019

It's a copy/paste from another forum and the solution helped me:

Even though the active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

- Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)

- Unzip the exe in a folder using, for instance, 7zip

- go to device manager (Windows + X --> device manager)

- uninstall Intel drivers and click on "Delete driver files"

- DISCONNECT YOUR INTERNET CONNECTION

- In the device manager, right-click anywhere and choose "Scan for hardware changes"

- Wait for the Intel display adapter to appear

- Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.

- Choose "Have disk" and locate the place where you extracted the Intel driver

- Let it install

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

Report · Mar 27, 2019

Thank you!

This is helpful! My Photoshop is becoming normal now!

By the way , the lastest driver version 25.XXX looks like has some issues with the "Graphics Command Center" ? After I install the driver, I can't open the Graphics Command Center anymore....

Report · Sep 30, 2019

I stumbled across you post looking for help as I had a similar issue and just wanted to let you know it worked for me too. I had version 23.xx or thereabouts while official drivers were up to 26.xx

Report · Mar 30, 2019

same problem. I also have the Dell 9570. Photoshop only works if in the nvidia control panel I choose the intel graphics 630 for photoshop. I tried to update the intel 630 drivers manually but the problem is not solved for me (the nvdia drivers are also updated). does anyone know what can be done?

Report · Apr 03, 2019

Hello, i have a similar problem.

I have ASUS ROG 551 with Nvidia 760M, is now in repair because I could not say what happened to it. I've done all the steps that were recommended by Adobe's help. What turned out to be physically the equipment is working, however, there are errors on the motherboard. I suppose it is generated by malfunctioning Photoshop.

Is the problem only for Intel 630 cards? I am asking becouse i have Intel 4200 or 4600 i do not actually recall.

Report · Jul 08, 2019

Same kind of issues with the dual video cards. Photoshop climbed to 98 percent of CPU resources.

The GeForce RTX 2060 NVIDIA was apparently clashing with the Intel UHD Graphics 630 that came with the I7-9700 CPU.

Two displays.

One was connected to the Intel and the other to the NVIDIA.

Each card could see only one monitor though both functioned in two monitor set-up. This must have forced the Photoshop issues.

SOLUTION: Plug both monitors into the paired slots of the NVIDIA on the back panel, one into the HDMI slot and the other into the HDR cable. This bypasses the dual video card problem. Fortunately one of my monitors has the HDR connection.

ANOTHER IDEA: A Thunderbolt docking station could also provide the necessary connections to pair both monitors with a single video card.

BOTTOM LINE: Exasperating, but typical of emerging technology.

Report · Aug 04, 2020

I might have a fix.

I had the same issue, and after wiping the computer, reinstalling everything, etc. it still persisted.

The issue seemed to be related to the GPU and the RAM. I 'reduced' the RAM allocation, and played around with different amounts and a much, much lower value worked for me. I have 128GB and PS is now happy using about 10% of that. No more crashes.

Report · Apr 30, 2024

For me this resolve

Edit > Preferences > Technology previews >Uncheck Older GPU mode (pre 2016) > ok > Restart

Photoshop CC crashing if Graphics Processor is enabled

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