Photoshop CC crashing

[eddieteddie]

I performed a clean installation of v20.0.2 as well as clean installation of Nvidia driver released on 15th January, and the problem still persists.

Photoshop crashes as soon as I try to open any type of a file. Tested with 10+ files (jpeg / png / tiff / psd)

The only way to get it to work is to disable Graphics Card in preferences (which reduces the performance greatly in every way)

I have also tried installing CC 2018 & 2017 versions with the same result.

NOTE: It has been working fine for months till 2 days ago with no changes to the system

Followed all the steps in GPU troubleshooting and the issue still persists.

Had Adobe support remotely connect to the PC re-doing all the steps I took then said Advanced team will get back to me...that was days ago

Crash report:

------------------

Adobe Photoshop Version: 20.0.2 20181219.r.30 2018/12/19: 1202136  x64

Number of Launches: 2

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.1

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4008 MHz

Built-in memory: 32708 MB

Free memory: 20967 MB

Memory available to Photoshop: 29952 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

OpenCL crashed on 15/01/2019 at 9:17:32 PM (Initializing OpenCL and OpenCL enabled features)

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=174, left=2560, bottom=1254, right=4480

OpenGL Drawing: Disabled.

OpenGL Allow Old GPUs: Not Detected.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=8192

glgpu[0].GLName="NVIDIA GeForce GTX 1080"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="25.21.14.1771"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1080/PCIe/SSE2"

glgpu[0].GLRendererID=7040

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5db32447b43ce666\nvldumdx.dll"

glgpu[0].GLDriverDate="20190111000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=8192

clgpu[0].CLName="GeForce GTX 1080"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="417.71"

clgpu[0].CLBandwidth=2.3037e+11

clgpu[0].CLCompute=3588.14

License Type: Subscription

Serial number: 96040220480419417626

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\edink\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 231.8G, 153.7G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

   AdobeOwl.dll   Adobe Owl   5.3.0  

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0  

   boost_filesystem.dll   photoshopdva   12.1.0  

   boost_system.dll   photoshopdva   12.1.0  

   boost_threads.dll   photoshopdva   12.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   12.1.0  

   dvaappsupport.dll   photoshopdva   12.1.0  

   dvaaudiodevice.dll   photoshopdva   12.1.0  

   dvacore.dll   photoshopdva   12.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   12.1.0  

   dvamediatypes.dll   photoshopdva   12.1.0  

   dvametadata.dll   photoshopdva   12.1.0  

   dvametadataapi.dll   photoshopdva   12.1.0  

   dvametadataui.dll   photoshopdva   12.1.0  

   dvaplayer.dll   photoshopdva   12.1.0  

   dvascripting.dll   photoshopdva   12.1.0  

   dvatransport.dll   photoshopdva   12.1.0  

   dvaui.dll   photoshopdva   12.1.0  

   dvaunittesting.dll   photoshopdva   12.1.0  

   dynamiclink.dll   photoshopdva   12.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

   icudt58.dll   International Components for Unicode   58, 2, 0, 0  

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

   igestep30.dll   IGES Reader   9.3.0.113  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   LogSession.dll   LogSession   8.0.0.52.48027  

   mediacoreif.dll   photoshopdva   12.1.0  

   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2019   20.0  

   Plugin.dll   Adobe Photoshop CC 2019   20.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2019   20.0  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113

-----------------------------------------------------------------------------------------------

System info:

----------------

Computer

ASUSTeK COMPUTER INC. Z170 PRO GAMING

Operating System

Microsoft Windows 10 Pro (64-bit)

Processor

Intel® Core™ i7-6700K CPU @ 4.00GHz

Chipset

Intel® 100 Series/C230 Series Chipset Family

Graphics

NVIDIA GeForce GTX 1080

Audio

High Definition Audio Device

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Realtek High Definition Audio

Networking and I/O

TAP-NordVPN Windows Adapter V9

Intel® Ethernet Connection (2) I219-V

Intel® Dual Band Wireless-AC 7260

PANGP Virtual Ethernet Adapter

Intel® Wireless Bluetooth®

Memory

32 GB

Storage

Samsung SSD 850 EVO 250GB

WDC WD20EARX-008FB0

WDC WD10EADS-00P8B0

WDC WD40EZRZ-00WN9B0

Samsung SSD 840 EVO 250GB

Samsung SSD 960 EVO 250GB

[Guest]

Hi

Apart from this OpenCL crashed on 15/01/2019 at 9:17:32 PM (Initializing OpenCL and OpenCL enabled features), I don't see anything wrong with your system info, I see you have 2 displays are the both connected to the Nivdia card

Take a look at section 7 here and make sure that Photoshop.exe is added to the Nvidia control panel

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

[eddieteddie]

Thanks for the reply.

I have been using 2 monitors connected to the same GPU for years with no issues.

In the NVIDIA Control Panel I don't have option 2. Choose preferred graphics processor.

Onboard graphics is disabled in BIOS, so it doesn't even show up in the hardware list.

As I mentioned, nothing changed on the system side of things (hardware, software, drivers etc.) and it has been running without any issues  since 2017

[Guest]

Option 2 is for Laptops, I just mentioned about the monitors to see if they where indeed connected to the Nvidia card

I know you mentioned a clean install did you do that with the Adobe cleaner tool

Use the Creative Cloud Cleaner Tool to solve installation problems

[eddieteddie]

I didn't use the CC cleaner tool to uninstall it.

Even though I don't see how it would make any difference I'll try that next.

Thanks for the suggestion

[JJMack]

What you posted is not a crash report it part of your Photoshop CC 2019 version 20.0.2 menu Help>System info and its is incomplete foe it doe not contain the Plug-in and extension information.

If several versions of Photoshop are failing one you system and turning off GPU support helps.  I would agree with you the problem is most likely related to your Nvidia 1080 GTX device driver.    Have you tried a Google search  and try older device drivers? They seem to be updataing that driver often two a month a sign of problems IMO....

https://www.google.com/search?num=50&newwindow=1&ei=VvA9XOuWNKql_Qbk8JWgAQ&q=Photoshop+Nvidia+1080+G...

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[eddieteddie]

I intentionally didn't post the rest of the report as all plugin & extension info is reported as loading normally without issues.

As I mentioned, the software environment of the system hasn't changed prior to crash issues and has been working fine. All other apps are working normally as always and for Photoshop alone to start crashing without any changes to the system points at a Photoshop issue rather than the graphics card and associated driver.

Google search doesn't result in any viable solutions to my problem. This forum is the last place I look to for answers and have spent last 2 days researching it to no avail.

[Adam Jerugim]

Have you tried simply disabling OpenCL instead of all GPU support in Photoshop?

[eddieteddie]

Yes I tried deselecting the OpenCL option as well

[JJMack]

Have you looked to see if there are crash reports the when Photoshop crashes and stops working post ant details here.  Have you tried and of the Nvidia older device drivers?  You only posted part of your system Info.

[eddieteddie · Accepted solution]

To anyone having the same problem, I managed to resolve the issue:

1. Used Creative Cloud Cleaner to remove all traces of CC Apps

2. Restarted in Safe Mode and deleted all Adobe folders that couldn't be removed by CC Cleaner

3. Uninstalled and removed all traces of Nvidia GeForce Experience and Nvidia drivers

4. Downloaded Creative Cloud and installed the apps again

5. Prior to installing Nvidia driver downloaded from their website I tested Photoshop using Windows installed driver and it worked fine

6. Installed Nvidia Graphics Driver alone (No 3D / Audio Driver / Nvidia Control Panel) and everything works as it should

Thank you to all who contributed and suggested ways of fixing it

[JJMack]

Good to hear your working  I have had problems with Nvidia drivers where I had to remove  old nvidia drivers first.   Normally I can just install any version and the install will remove the old version first bit I have Quadro adapter not a Geforce.