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Photoshop CC Render Video stuck at Initializing Video Export.

Forum|Forum|8 years ago
October 25, 2017
27 replies
73322 views

Hi.

I have Photoshop and Illustrator, yearly CC subscription.

Decided to trial After Effects (it also automatically installs Media Encoder).

But after installation, Photoshop is somehow unable to render any video (timeline video), it is stuck at "initializing video export".

Searching through internet didn't help, couldn't resolve the issue.

Things I've tried:

Uninstalling After Effects - didn't help

Completely uninstalling Creative Cloud and reinstalling - didn't help

Restore the so-called Photoshop Preferences file - didn't help (did it with shortcut, message appeared as expected).

Tried to disable OpenGL - didn't help

So here I am

I am on Mac.

Help me pls or the only solution I see is to reset my Mac.

Thanks you in advance!!!

Correct answer defector5

I fixed it.

I did not have my Premiere Pro and After Affects installed.
After Installing them, some engine must have kicked in, because now I no longer have any hangs at all initializing ANY video functions and/or rendering.
Running Windows 10.

Funny thing; after I reinstalled Premiere and After Effects, I played with them and no longer have a need to do video in Photoshop.

But it IS FIXED.

Show previous replies

A

alexfotoland17242816

Known Participant

Amazing! I only get this error when the Bridge program is running. Once the Bridge is not running, the Render Video command works fine.
I've tried the "Skip loading optional plug-ins and third-party plug-ins?" Sometimes it helps, sometimes it doesn't.
It seems to me the problem is not fixed. Photoshop 2020, Photoshop 2021, Mac Os Mojave 10.14.6, MacBook Pro (Retina, 15-inch, Mid 2015), external monitor 27"

NickLucas

Inspiring

I've been having the same issue after PS updates on my iMac Retina for the last couple of years. I've had many shared desktop sessions with support (who all try their best). Closing Bridge also worked for me today. I'm on Catalina 10.15.7 and PS 22.01. As a retired programmer (I used to work with Unix and Cobol) I would strongly suggest that Adobe need to update their error checking to establish what the actual cause of the hang up is down to. Support installed After Effects and Media Encoder claiming it loaded drivers that were required (I dispute this). I had to force closure of Bridge after the hang up. I'm glad I saw your posting today - saves another online chat !

A

alexfotoland17242816

Known Participant

I'm glad it helped you. I wrote about my decision in different threads of two chats Adobe. Probably Adobe doesn't read me. ))) Sorry for my bad English

A

alexfotoland17242816

Known Participant

It helped me:

Close Photoshop.

Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads "Skip loading optional and third-party plug-ins?"

Click Yes to skip loading optional and third-party plug-ins.

If you run Photoshop again in normal mode, the Render Video command works fine.Â The error can be repeated after restarting the computer. Photoshop 2020, Photoshop 2021, Mac Os Mojave 10.14.6

TalyasTouch

Participating Frequently

Not really a fix, but works for me:
Throw the PSD document onto Media Encoder

M

MAURICE5EDC

Inspiring

Wow, I had no idea you could do that! Closing Bridge made Photoshop's export work, but this is THE solution. Now I can export video in batches without tying up Photoshop!

Thanks!!

M

MAURICE5EDC

Inspiring

Hm, actually this doesn't work. It seemed like it was rendering but it only creates a video of the correct length but with one static image for the entire time. Let me know if you actually got Media encoder to render video from PSDs--if not, back to the drawing board 🙂

N

nelloa56986431

Known Participant

I quit all Adobe APPs and Creative Cloud and boom! I worked. Tks all!!

P

pptwr

Participant

I'm running Catalina 10.15.7 and Photoshop 2020 on a 2017 MacbookPro. I have been having this problem for a while. Before now, all I had to do was close all other Adobe apps and then Render Video would work. As of today, nothing I did worked.

So, I opened Photoshop > Preferences > Performance and in the upper right hand corner, I UNclicked Use Graphics Processor.

That works, but I consider it very temporary. Performance is horrible without the Graphics Processor, so I have to switch back and forth.

N

Numberdog

Participant

Installing Premiere and After Effects is NOT the fix, despite it being flagged as such.

I am on a Mac Pro running 10.14.6 OS against PS 21.2.1

The solution is to
- Quit out of all Adobe apps, including Creative Cloud
- Delete your Adobe keychains from Keychain Access (as another user in this thread indicated).
- Reboot
- Launch PS, which will force you to log in again with username and password.
- Export / Render Video did not hang after these steps.

E

elissat42217141

Participant

Hi all,

I still have the same issue. I have tried all the suggested changes and it is still not ticking over from the loading bar.

Has anyone got any other suggestions?

L

Lloydie84

Participant

Hi,

This is great that it got fixed in this way, however i have the same issue but i dont wish to use my desk space by installing programs I wont use. Any one for a fix? it's 2020 and adobe not fixed this yet!

K

ksgreenlee

Participant

Ditto same problem. It's getting very frustrating.

NBRDesign

Inspiring

I am back. I posted in here with the same probelem with 2019 in November.I ended up going to After Effects and not using Media Encoder. Now I have 2020 on Catalina and the same exasperating problem. I am teaching tomorrow online and need to have my workflow downpat. I need to export a png sequence not video so am I stuck ? Is there another way after spending 2 hours composing this in Photoshop? BTW I tried all the solutions posted here and none of them are my case.

J

johnr12189772

Participant

I too had the problem of the Video export getting stuck in the initialization phase. I'm running Mac OS and the latest version of Photoshop. The solution I found that worked for me was to first quit all adobe programs including Creative Cloud and then go into the Keychain Access program under Applications->Utilities and delete every item that starts with Adobe. The next time you start an Adobe program, it will ask you to sign in again. So far, the problem has not reoccured.

There is probably a more selective set of items to delete from the keychain but I didn't have time to experiment.