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Photoshop CC won't open any .jpg files

Forum|Forum|12 years ago
January 6, 2014
13 replies
55732 views

Just updated to 14.1.2. and now no jpg files are opening at all. I can open them in "preview" or other image viewers, but getting a "Could not complete your request because the file was not found." error.

any thoughts?

photoshop-cc

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Correct answer elegant_fantasy157F

installing camera raw 9.4 fixed my issue. osx 10.8.5

Camera Raw installer for Adobe Photoshop CC and CS6

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chrisd53558352

Participant

Amazing! It worked, thanks so much. It has been driving me insane. 🙂

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RobbieFish

Participant

I just updated to latest version of Photoshop, InDesign, and CameraRAW. Suddenly I am not able to right-click on JPG files and open them in Photoshop. I get long list of apps I could open them in, but new version of Photoshop isn't on it. CC Apps dashboard says RAW is updated. I *can* open the JPGs by navigating to them through the File menu in Photoshop, but this is much more inconvenient than what I was able to do up until yesterday. Can anyone suggest a fix? Thanks.

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irvinec12960962

Participant

update to the latest Camera Raw plugin and all should be fixed...I couldn't open any jpegs in any manner...but after installing the plugin it worked

Camera Raw plug-in installer

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mojoajojo

Participant

Hi just had same issue bought a new external hard drive transferred my files then found no jpegs would open in PS CC from my old or new external drive!! So I did the camera raw installation and boom !(I don't even use camera raw for anything but hey) My jpegs and I are reunited. Thanks everyone.

anitahorn

Participant

I solved the issue !!! Hope this helps everybody.

Apparently, during the last update, Camera Raw was deleted or something, and even though I don't use it, it causes this issue with jpg files.

I just reinstalled Camera Raw (download from this link : Camera Raw plug-in installer ), restarted Photoshop, and now I can finally open jpgs.

cheers

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cathykka

Inspiring

anitahorn worked! Thanks.

anitahorn

Participant

having the same issue, this a big problem. are there any news about this problem?

I tried the workaround suggested by @brucemia but it didn't work for me.

:O help !

[ btw, I'm on Yosemite 10.10.2 and Photoshop CC 2014.2.2]

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brucesamia

Participant

i found the solution on a mac with yosemite

go to the finder preferences and click "advanced"

check the box that says "show all file name extensions"

boom!

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brucesamia

Participant

we are all having the same problem with yosemite.... its a pain... no solution yet

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gortats

Participant

I just fixed it after I noticed that Photopshop couldn't even open the camera raw preferences. I downloaded the Camera raw.plugin 8.3 on this page: http://goo.gl/kAee40 and then I placed it in my Applications/Adobe Photoshop CC 2014 and also Applications/Adobe Photoshop CC 2014/Generator

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tomacsh

Participant

The solution was to remove the Camera Raw.plugin that is located in Macintosh HD/Library/Applications Support/Adobe/Plug-ins/CC/FIle Formats/. This issue seems to only occur on Creative Cloud when run on Mac OS X 10.6.8. It seems that the version 8.4.1 is incompatible with Mac OS X 10.6.8. It is only for Mac OS X 10.7 and higher. Hope this helps...

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Buddy OverstreetAuthor

Participating Frequently

thank you so much. this has been bothering me for months!!!!

i was so disappointed to install Yosemite and see that the problem was still there, because i had really tried to reinstall everything multiple times and nothing ever worked.