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Photoshop closes unexpectedly and without apparent reason

New Here ,
Feb 04, 2019 Feb 04, 2019

Hello,

My Photoshop keeps closing itself down when I'm using it.It stays on from a few seconds to a few minutes before it shuts down. There is no warning before it closes.

I have updated it to the latest version and the error still happens.

Any advice would be much appreciated.

Thanks

Amy

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Adobe
Community Expert ,
Feb 04, 2019 Feb 04, 2019

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Expert ,
Feb 04, 2019 Feb 04, 2019

Try resetting the PS Preferences (as c.p states), you can do this under the General tab in PS preferences.

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Community Expert ,
Feb 04, 2019 Feb 04, 2019

Are there any system crash reports for application Photoshop on your system?

JJMack
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Community Expert ,
Feb 04, 2019 Feb 04, 2019
LATEST

What is your computer? Does it meet the requirements to run Photoshop? What version of PS do you have?

Photoshop system requirements

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
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