• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photoshop closes unexpectedly and without apparent reason

New Here ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

Hello,

My Photoshop keeps closing itself down when I'm using it.It stays on from a few seconds to a few minutes before it shuts down. There is no warning before it closes.

I have updated it to the latest version and the error still happens.

Any advice would be much appreciated.

Thanks

Amy

Views

734

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

Try resetting the PS Preferences (as c.p states), you can do this under the General tab in PS preferences.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

Are there any system crash reports for application Photoshop on your system?

JJMack

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

LATEST

What is your computer? Does it meet the requirements to run Photoshop? What version of PS do you have?

Photoshop system requirements

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines