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Photoshop closes unexpectedly and without apparent reason

New Here ,
Feb 04, 2019 Feb 04, 2019

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Hello,

My Photoshop keeps closing itself down when I'm using it.It stays on from a few seconds to a few minutes before it shuts down. There is no warning before it closes.

I have updated it to the latest version and the error still happens.

Any advice would be much appreciated.

Thanks

Amy

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Adobe
Community Expert ,
Feb 04, 2019 Feb 04, 2019

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What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Expert ,
Feb 04, 2019 Feb 04, 2019

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Try resetting the PS Preferences (as c.p states), you can do this under the General tab in PS preferences.

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Community Expert ,
Feb 04, 2019 Feb 04, 2019

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Are there any system crash reports for application Photoshop on your system?

JJMack

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Community Expert ,
Feb 04, 2019 Feb 04, 2019

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What is your computer? Does it meet the requirements to run Photoshop? What version of PS do you have?

Photoshop system requirements

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

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