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Photoshop Cloud is Empty

New Here ,
Aug 06, 2022 Aug 06, 2022

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Hi, I had my laptop stolen, and as I am loading up my creative cloud onto my new computer, none of the files I had saved to the cloud are showing up, it's just saying I have no cloud documents.

 

It is the correct membership, I have the same programs I've always had, it's the email address I've always used and have all the communication from Adobe on, so I don't understand how it could be totally empty in Photoshop, and I believe also Lighthouse, but I'm not 100% sure I had anything in Lighthouse.

 

Any help is GREATLY appreciated.

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Community Expert ,
Aug 08, 2022 Aug 08, 2022

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You should contact Adobe Support immediately. They can get into your account and assist you.

Go to this page and log in. A chat window should be available in the lower right corner.

https://helpx.adobe.com/contact.html

 

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