Copy link to clipboard
Copied
Hi, I had my laptop stolen, and as I am loading up my creative cloud onto my new computer, none of the files I had saved to the cloud are showing up, it's just saying I have no cloud documents.
It is the correct membership, I have the same programs I've always had, it's the email address I've always used and have all the communication from Adobe on, so I don't understand how it could be totally empty in Photoshop, and I believe also Lighthouse, but I'm not 100% sure I had anything in Lighthouse.
Any help is GREATLY appreciated.
Copy link to clipboard
Copied
You should contact Adobe Support immediately. They can get into your account and assist you.
Go to this page and log in. A chat window should be available in the lower right corner.
https://helpx.adobe.com/contact.html