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0

Photoshop crashes after several minutes

Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Hey all. My Photoshop keeps crashing about 15 minutes or so after starting. It doesn’t matter what document I’m working on, big or small. Sometimes it just crashes outright. Sometimes it’ll freeze for several seconds, then crash. Sometimes it’ll even freeze up my entire system for several seconds while it’s crashing.

 

I’ve tried “Reset Preferences On Quit”, and unchecking “Multithreaded compositing”, but there's no change.

 

Any help would be extremely appreciated. Thanks in advance.

 

Here’s my System Info from the Help menu:

 

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72  x64

Number of Launches: 4

Operating System: Windows 10 64-bit

Version: 10 10.0.19045.3031

System architecture: Intel CPU Family:6, Model:7, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3600 MHz

Built-in memory: 32666 MB

Free memory: 20939 MB

Memory available to Photoshop: 25108 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.23.1

SAM SDK Version: 3.0.0-main.12-ps.2

ACP.local Status:

 - SDK Version: 3.0.1.1

 - Core Sync Status: Not reachable

 - Core Sync Running: 4.3.66.28

 - Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

Content Credential Helper Version: Not Available

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Wintab Digitizer Services

    Spec Version 1.4

    Impl Version 1.39

    Num Devices 0

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

 ======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

D3D12Warp renderer: False

GPUDeny:               0

GPUForce:              0

useGPU:                1

useOpenCL:             1

isGPUCapable:          1

GPUName:               NVIDIA GeForce RTX 3070

GPUVendor:             NVIDIA

IsNativeGPUCapable:    1

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      1

  GPU accessible RAM:                 8,421 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   1

UseOpenCLChecked:              1

Windows remote desktop:  0

Display: 1

  Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

  Display Bounds: top=0, left=-1920, bottom=1080, right=0

 ------- Sniffer output

[0 ms]

  Launch GPUSnifferThread

 

[0 ms]

  Start RunAllAPIs

 

[0 ms]

  "C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=39958326 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

 

[384 ms]

  Start sniffer 2023-06-08 13:27:36

  # Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

  C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=39958326 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 x64

 

  {51 ms}

  Start platform native

    # displays:                   2

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,920, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070 index=0)

   

    Display 1

      Display:                      \\.\DISPLAY2

      Main:                         FALSE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (-1,920, 0) -> (0, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070 index=0)

   

    # devices:                    1

    Device 0

      Name:                         NVIDIA GeForce RTX 3070

      Preferred:                    TRUE

      Power Envelope:               UNKNOWN

      Attachment:                   UNKNOWN

      # attached displays:          2

        \\.\DISPLAY1

        \\.\DISPLAY2

      GPU accessible RAM:                8,421 MB

      VRAM:                              8,421 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                17,126 MB

      API version:                  12.0 (12.0)

      Device version:               12.0 (12.0)

      Vendor name:                  NVIDIA

      Driver date:                  2023-04-08  000000.000000-000

      Driver age:                   2 months

      Driver version:               31.0.15.3161

      Supports UMA:                 UNSUPPORTED

      D3D-ID:                       9352

  End platform native

  {156 ms}

 

  {156 ms}

  Start platform OpenGL

    # displays:                   2

    Display 0

      Display:                      \\.\DISPLAY1

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,920, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0)

   

    Display 1

      Display:                      \\.\DISPLAY2

      Main:                         FALSE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (-1,920, 0) -> (0, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0)

   

    # devices:                    1

    Device 0

      Name:                         NVIDIA GeForce RTX 3070/PCIe/SSE2

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          2

        \\.\DISPLAY1

        \\.\DISPLAY2

      GPU accessible RAM:                8,421 MB

      VRAM:                              8,421 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                17,126 MB

      API version:                  2.1 (2.1.2 NVIDIA 531.61)

      Device version:               2.1 (2.1.2 NVIDIA 531.61)

      Vendor name:                  NVIDIA

      Driver date:                  2023-04-08  000000.000000-000

      Driver age:                   2 months

      Driver version:               31.0.15.3161

      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)

  End platform OpenGL

  {205 ms}

 

  {205 ms}

  Start platform OpenCL

    # displays:                   0

   

    # devices:                    1

    Device 0

      Name:                         NVIDIA GeForce RTX 3070

      Preferred:                    TRUE

      Power Envelope:               DISCRETE

      Attachment:                   UNKNOWN

      # attached displays:          0

      GPU accessible RAM:                8,589 MB

      VRAM:                              8,589 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  3.0 (OpenCL 3.0 CUDA)

      Device version:               3.0 (OpenCL 3.0 CUDA)

      Vendor name:                  NVIDIA

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      Bandwidth:                    382 GB / s

      Compute score:                9,021.36

      Device name string:           NVIDIA GeForce RTX 3070

      Device vendor string:         NVIDIA Corporation

      Platform name string:         NVIDIA CUDA

      Platform vendor string:       NVIDIA Corporation

  End platform OpenCL

  {307 ms}

 

  Exit code kExitNormal

  End sniffer 2023-06-08 13:27:36

[kStatusNormal, kExitNormal]

 

[384 ms]

  Finish RunAllAPIs

 

[2219 ms]

  Start GetSnifferResult

 

[2219 ms]

  Finish GetSnifferResult

 

 ------- Sniffer output

 ======= GPU

License Type: Subscription

Serial number:

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): off

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\

Temporary file path: C:\Users\jimmy\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 465.2G, 62.5G free

Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\

Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   AdobeLinguistic.dll   Adobe Linguisitc Library   dfba77e  

   AdobeOwl.dll   Adobe Owl   5.5.0  

   AdobePDFL.dll   PDFL 2022/12/09-17:18:08   79.5af4230   79.5af4230

   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.b4ac713   79.b4ac713

   AdobeXMP.dll   Adobe XMP Core 2022/12/02-19:12:44   79.14ecb42   79.14ecb42

   AdobeXMPFiles.dll   Adobe XMP Files 2022/12/02-19:12:44   79.14ecb42   79.14ecb42

   AdobeXMPScript.dll   Adobe XMP Script 2022/12/02-19:12:44   79.14ecb42   79.14ecb42

   AGM.dll   AGM 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   AID.dll   AID DLL   1.0.0.33  

   AIDE.dll   AIDE 2023/01/13-05:45:58   79.fbc946d   79.fbc946d

   aifm.dll   AIFM   1.0   23.68434

   AILib.dll   Adobe Illustrator 2023   27.1.0  

   aiport.dll   AIPort   1.0   23.68434

   ARE.dll   ARE 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   AXE8SharedExpat.dll   AXE8SharedExpat 2022/12/13-13:20:11   79.002995e   79.002995e

   AXEDOMCore.dll   AXEDOMCore 2022/12/13-13:20:11   79.002995e   79.002995e

   BIB.dll   BIB 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   BIBUtils.dll   BIBUtils 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   boost_chrono.dll   photoshopdva   22.0.0  

   boost_date_time.dll   photoshopdva   22.0.0  

   boost_filesystem.dll   photoshopdva   22.0.0  

   boost_regex.dll   photoshopdva   22.0.0  

   boost_system.dll   photoshopdva   22.0.0  

   boost_threads.dll   photoshopdva   22.0.0  

   CoolType.dll   CoolType 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   CRClient.dll   Adobe Crash Reporter Client DLL   4.8.0.6  

   DirectML.dll   DirectML Redistributable Library   1.9.1+220902-1323.1.dml-1.9.d6f03b3  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   22.0.0  

   dvaappsupport.dll   photoshopdva   22.0.0  

   dvaaudiodevice.dll   photoshopdva   22.0.0  

   dvaaudiodsp.dll   photoshopdva   22.0.0  

   dvacore.dll   photoshopdva   22.0.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   22.0.0  

   dvamediatypes.dll   photoshopdva   22.0.0  

   dvametadata.dll   photoshopdva   22.0.0  

   dvametadataapi.dll   photoshopdva   22.0.0  

   dvametadataUI.dll   photoshopdva   22.0.0  

   dvanet.dll   photoshopdva   22.0.0  

   dvaplayer.dll   photoshopdva   22.0.0  

   dvascripting.dll   photoshopdva   22.0.0  

   dvatransport.dll   photoshopdva   22.0.0  

   dvaui.dll   photoshopdva   22.0.0  

   dvavulcansupport.dll   photoshopdva   22.0.0  

   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.5.1-1-ea444db  

   dynamiclink.dll   photoshopdva   22.0.0  

   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4

   filterport.dll   FilterPort   1.1   O

   icucnv71.dll   International Components for Unicode    Build 14.0.04ee3a5  

   icuin71.dll   International Components for Unicode    Build 14.0.04ee3a5  

   icuuc71.dll   International Components for Unicode    Build 14.0.04ee3a5  

   igestep30.dll   IGES Reader   9.3.0.113  

   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)  

   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   JP2KLib.dll   JP2KLib 2022/12/09-17:18:08   79.df433eb   79.df433eb

   libeay32.dll   The OpenSSL Toolkit   1.0.2v  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  

   libzip.dll   photoshopdva   22.0.0  

   LogSession.dll   LogSession   8.2.0.16  

   mediacoreif.dll   photoshopdva   22.0.0  

   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.13.20221021.1.b353e0b  

   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   MPS.dll   MPS 2022/12/13-07:01:59   79.8193876   79.8193876

   onnxruntime.dll   Microsoft® Windows® Operating System   1.13.20221021.1.b353e0b  

   opencv_world452.dll   OpenCV library   4.5.2  

   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377

   Plugin.dll   Adobe Photoshop 2023   24.2  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.5.2  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.5.2.130  

   PSCloud.dll                                                   1.0.0.1  

   PSRes.dll   Adobe Photoshop 2023   24.2  

   PSViews.dll   Adobe Photoshop 2023   24.2  

   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4

   ssleay32.dll   The OpenSSL Toolkit   1.0.2v  

   SVGRE.dll   SVGRE   79.684b89e   79.684b89e

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  

   TfKernel.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   7.1.1.3  

   VulcanMessage5.dll   Vulcan Message Library   7.1.1.3  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0  

   WRServices.dll   WRServices    Build 17.5.1.73e2151   17.5.1.73e2151

   wu3d.dll   U3D Writer   9.3.0.113  

   Unified Extensibility Platform  uxp-6.5.1-1-ea444db

   UPIC  2.6.0

 

 

Required plugins:

 

   Accented Edges 24.2 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 24.2 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 24.2 - from the file “Filter Gallery.8bf”

   ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”

   Average 24.2 - from the file “Average.8bf”

   Bas Relief 24.2 - from the file “Filter Gallery.8bf”

   Beauty Box NO VERSION - from the file “Beauty Box.8bf”

   BMP 24.2 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 15.2 - from the file “Camera Raw.8bi”

   Camera Raw Filter 15.2 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 24.2 - from the file “Filter Gallery.8bf”

   Charcoal 24.2 - from the file “Filter Gallery.8bf”

   Chrome 24.2 - from the file “Filter Gallery.8bf”

   Cineon 24.2 - from the file “Cineon.8bi”

   Clouds 24.2 - from the file “Clouds.8bf”

   Color Halftone 24.2 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 24.2 - from the file “Filter Gallery.8bf”

   Conté Crayon 24.2 - from the file “Filter Gallery.8bf”

   Craquelure 24.2 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 24.2 - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 24.2 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 24.2 - from the file “Filter Gallery.8bf”

   Crystallize 24.2 - from the file “Standard MultiPlugin.8bf”

   Cutout 24.2 - from the file “Filter Gallery.8bf”

   Dark Strokes 24.2 - from the file “Filter Gallery.8bf”

   De-Interlace 24.2 - from the file “Standard MultiPlugin.8bf”

   Dicom 24.2 - from the file “Dicom.8bi”

   Difference Clouds 24.2 - from the file “Clouds.8bf”

   Diffuse Glow 24.2 - from the file “Filter Gallery.8bf”

   Displace 24.2 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 24.2 - from the file “Filter Gallery.8bf”

   Entropy 24.2 - from the file “statistics.8ba”

   Export Color Lookup Tables 24.2 - from the file “Export3DLUT.8be”

   Extrude 24.2 - from the file “Standard MultiPlugin.8bf”

   Eye Candy 7 7.2.3 - from the file “Alien Skin Eye Candy 7 Photoshop x64.8bf”

   Eye Candy 7 Autolayer 7.2.3 - from the file “Alien Skin Eye Candy 7 Autolayer x64.8li”

   FastCore Routines 24.2 - from the file “FastCore.8bx”

   Fibers 24.2 - from the file “Standard MultiPlugin.8bf”

   Film Grain 24.2 - from the file “Filter Gallery.8bf”

   Filter Gallery 24.2 - from the file “Filter Gallery.8bf”

   Fresco 24.2 - from the file “Filter Gallery.8bf”

   GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”

   Glass 24.2 - from the file “Filter Gallery.8bf”

   Glowing Edges 24.2 - from the file “Filter Gallery.8bf”

   Grain 24.2 - from the file “Filter Gallery.8bf”

   Graphic Pen 24.2 - from the file “Filter Gallery.8bf”

   Halftone Pattern 24.2 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 24.2 - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 24.2 - from the file “HDRMergeUI.8bf”

   HSB/HSL 24.2 - from the file “Standard MultiPlugin.8bf”

   IFF Format 24.2 - from the file “Standard MultiPlugin.8bf”

   IGES 24.2 - from the file “U3D.8bi”

   Imagenomic Plug-in Console 2 2.2.0.0 - from the file “ImagenomicPluginConsole2.8li”

   Ink Outlines 24.2 - from the file “Filter Gallery.8bf”

   JPEG 2000 24.2 - from the file “JPEG2000.8bi”

   Kurtosis 24.2 - from the file “statistics.8ba”

   Lens Blur 24.2 - from the file “Lens Blur.8bf”

   Lens Correction 24.2 - from the file “Lens Correction.8bf”

   Lens Flare 24.2 - from the file “Standard MultiPlugin.8bf”

   Liquify 24.2 - from the file “Liquify.8bf”

   Matlab Operation 24.2 - from the file “ChannelPort.8bf”

   Maximum 24.2 - from the file “statistics.8ba”

   Mean 24.2 - from the file “statistics.8ba”

   Measurement Core 24.2 - from the file “MeasurementCore.8me”

   Median 24.2 - from the file “statistics.8ba”

   Mezzotint 24.2 - from the file “Standard MultiPlugin.8bf”

   Minimum 24.2 - from the file “statistics.8ba”

   MMXCore Routines 24.2 - from the file “MMXCore.8bx”

   Mosaic Tiles 24.2 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 24.2 - from the file “MultiProcessor Support.8bx”

   Neon Glow 24.2 - from the file “Filter Gallery.8bf”

   Note Paper 24.2 - from the file “Filter Gallery.8bf”

   NTSC Colors 24.2 - from the file “NTSC Colors.8bf”

   Ocean Ripple 24.2 - from the file “Filter Gallery.8bf”

   ON1 NoNoise AI Standalone 2021 16.0.0.0 - from the file “PerfectNoNoiseProxy.8bf”

   ON1 NoNoise AI Standalone 2021 16.0.0.0 - from the file “PerfectNoNoiseProxy.8bf”

   ON1 NoNoise AI Standalone 2021 Filter 16.0.0.0 - from the file “PerfectNoNoiseProxy.8bf”

   ON1 Portrait AI 2023 17.0.2.13102 - from the file “ON1 Portrait AI 2023.8bf”

   ON1 Portrait AI 2023 17.0.2.13102 - from the file “ON1 Portrait AI 2023.8bf”

   ON1 Portrait AI 2023 Filter 17.0.2.13102 - from the file “ON1 Portrait AI 2023.8bf”

   OpenEXR 24.2 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 24.2 - from the file “Filter Gallery.8bf”

   Palette Knife 24.2 - from the file “Filter Gallery.8bf”

   Patchwork 24.2 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 24.2 - from the file “Standard MultiPlugin.8bf”

   PCX 24.2 - from the file “PCX.8bi”

   Photocopy 24.2 - from the file “Filter Gallery.8bf”

   Picture Package Filter 24.2 - from the file “ChannelPort.8bf”

   Pinch 24.2 - from the file “Standard MultiPlugin.8bf”

   Pixar 24.2 - from the file “Pixar.8bi”

   Plaster 24.2 - from the file “Filter Gallery.8bf”

   Plastic Wrap 24.2 - from the file “Filter Gallery.8bf”

   Pointillize 24.2 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 24.2 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 24.2 - from the file “PBM.8bi”

   PortraitPro 3.1.0 - from the file “PortraitProPSFilter64.8bf”

   Portraiture 4 4.0.3.3 - from the file “Portraiture4.8bf”

   Poster Edges 24.2 - from the file “Filter Gallery.8bf”

   PRC 24.2 - from the file “U3D.8bi”

   Radial Blur 24.2 - from the file “Standard MultiPlugin.8bf”

   Radiance 24.2 - from the file “Radiance.8bi”

   Range 24.2 - from the file “statistics.8ba”

   Render Color Lookup Grid 24.2 - from the file “Export3DLUT.8be”

   Reticulation 24.2 - from the file “Filter Gallery.8bf”

   Ripple 24.2 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 24.2 - from the file “Filter Gallery.8bf”

   Save for Web 24.2 - from the file “Save for Web.8be”

   ScriptingSupport 24.2 - from the file “ScriptingSupport.8li”

   Shear 24.2 - from the file “Standard MultiPlugin.8bf”

   Skewness 24.2 - from the file “statistics.8ba”

   Smart Blur 24.2 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 24.2 - from the file “Filter Gallery.8bf”

   Solarize 24.2 - from the file “Solarize.8bf”

   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”

   Spatter 24.2 - from the file “Filter Gallery.8bf”

   Spherize 24.2 - from the file “Standard MultiPlugin.8bf”

   Sponge 24.2 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 24.2 - from the file “Filter Gallery.8bf”

   Stained Glass 24.2 - from the file “Filter Gallery.8bf”

   Stamp 24.2 - from the file “Filter Gallery.8bf”

   Standard Deviation 24.2 - from the file “statistics.8ba”

   Substance NO VERSION - from the file “MaterialFilter.8bf”

   Sumi-e 24.2 - from the file “Filter Gallery.8bf”

   Summation 24.2 - from the file “statistics.8ba”

   Targa 24.2 - from the file “Standard MultiPlugin.8bf”

   Texturizer 24.2 - from the file “Filter Gallery.8bf”

   Tiles 24.2 - from the file “Standard MultiPlugin.8bf”

   Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”

   Torn Edges 24.2 - from the file “Filter Gallery.8bf”

   Twirl 24.2 - from the file “Standard MultiPlugin.8bf”

   U3D 24.2 - from the file “U3D.8bi”

   Underpainting 24.2 - from the file “Filter Gallery.8bf”

   Vanishing Point 24.2 - from the file “VanishingPoint.8bf”

   Variance 24.2 - from the file “statistics.8ba”

   Water Paper 24.2 - from the file “Filter Gallery.8bf”

   Watercolor 24.2 - from the file “Filter Gallery.8bf”

   Wave 24.2 - from the file “Standard MultiPlugin.8bf”

   WIA Support 24.2 - from the file “WIASupport.8li”

   Wind 24.2 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 24.2 - from the file “WBMP.8bi”

   ZigZag 24.2 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plugins: NONE

 

 

Duplicate and Disabled plugins: NONE

 

 

Plugins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   Home Screen (Loaded) 9.9.9.9 - from the file "Required Folder"

   CDO: 1.136.0

        CmdN: 1.16.1

        CDP: 1.160.0

        Projects: 1.7.0

      Loaded at: 1307 ms - launch time impact: 10 ms

   ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"

   CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"

      Loaded at: 20276 ms - launch time impact: 0 ms

   CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"

   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

      Loaded at: 1309 ms - launch time impact: 0 ms

   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"

      Loaded at: 1310 ms - launch time impact: 0 ms

   Auto Photoshop Stable Diffusion Plugin (Prepared) 1.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\Auto.Photoshop.SD.plugin_v1.2.4/"

   Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"

      Loaded at: 20200 ms - launch time impact: 0 ms

   CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"

   CAPTURE: 2.0.41  STOCK: 4.0.2

   Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"

   Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"

   Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"

   Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"

      Loaded at: 20276 ms - launch time impact: 0 ms

   Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"

      Loaded at: 20277 ms - launch time impact: 0 ms

   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

   IC popup message (Loaded) 1.0.0.0

      Loaded at: 19715 ms - launch time impact: 0 ms

   Multilayer Protection (Loaded) 1.0.0.0

      Loaded at: 19715 ms - launch time impact: 0 ms

   Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"

      Loaded at: 20277 ms - launch time impact: 12 ms

   Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"

   Scan time: 0 ms - entries: 26

 

Extensions:

 

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”

   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”

   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

 

Installed TWAIN devices: NONE

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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Other things to try:
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still, crashing? 
Go to Preferences, Settings>Image Processing, and try changing the "Remove tool processing" from "Faster" to "More stable." Still, Crashing? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Hm... I don't seem to have "GPU Compositing." Am I looking in the wrong place? (Image attached.)

I did, however, try switching "Remove tool processing" to "More stable," but unfortunately, it still crashes.

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Please ensure your CPU & GPU are compatible with Creative Cloud & Photoshop.  Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
  • MacOS 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html


Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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Thanks for the reply.

Well, I have Windows 10 22H2, an 11th Gen Intel i7, 32GB of RAM, and the Graphics Processor Compatability checks out okay (attached,) so it looks to be compatible enough with everything.

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New Here ,
Jun 08, 2023 Jun 08, 2023

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Mine keeps crashing, too. And it kicks me off and I have to keep logging in.  It used to save my Login ID and password and doesn't anymore. I am so frustrated that I cannot speak to a human being about this and get the help that  need. In the meanime, we are all paying for something that we cannot use. 

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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I did extensive searching before posting here. You don't know how many times I saw your exact same post. =[

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LEGEND ,
Jun 09, 2023 Jun 09, 2023

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I did extensive searching before posting here. You don't know how many times I saw your exact same post. =[


By @Jimmy5C17

 

 

If you've tried all the usual suggestions the next step is a clean install of the OS. Then only Photoshop.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Yeah I'm not doing that.

I guess being able to use it 15 minutes at a time is better than not at all.

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LEGEND ,
Jun 09, 2023 Jun 09, 2023

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Yeah I'm not doing that.

I guess being able to use it 15 minutes at a time is better than not at all.


By @Jimmy5C17

Your call.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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lol

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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Mine keeps crashing, too. And it kicks me off and I have to keep logging in. 

By @All One Oak

===========

See the help article below.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Failing that, contact Adobe Support via online chat.  Use a modern browser that accepts cookies, does not have script blockers or VPN enabled.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Hi @Jimmy5C17 also you only have 65 GB for a scratch disk. If you are working on multiple files/larger files, you could be running out of resources after a period of time causing PS to crash. Try freeing up space and adding more room for scratch disk.

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Community Beginner ,
Jun 08, 2023 Jun 08, 2023

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It doesn't matter if I open a document or not, or like I said, how big or small the file is.

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LEGEND ,
Jun 08, 2023 Jun 08, 2023

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Sorry, I should have said Multithreaded compositing. 

Also, in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas ' options, then restart Photoshop. Does this work? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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You said to check to Deactivate Native Canvas and uncheck Native Canvas. That just sounds like doing the same thing. Did you mean something else? Deactivate Native Canvas was already checked, and there is no Enable Native Canvas.
And I'm thinking that this doesn't have anything to do with the actual functionality of a file since it happens even if I don't even open a file. Does that make sense?

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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you only have 65 GB for a scratch disk. Try freeing up space and adding more room for scratch disk.

By @Kevin Stohlmeyer

==========

Very good point.  My hard drive has over 1,000 GB free for Photoshop's scratch disk.

65 GB would be impossible to work with.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Thanks again for the reply.

Like I said though, it happens even if I don't open a file. Just to be sure though, I switched the scratch disk to another drive with over a terabyte of free space, and it does the same thing, even if I don't open a document at all.

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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Hi @Jimmy5C17 what happens if you go to the Application exe and shift+right-click and choose Run as Administrator?

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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You know what? Aside from the minor annoyances of not being able to drag files into it, and not being able to use liquify, I may be mistaken, but I think it's running much longer now! I think it was over half an hour until it crashed this time. I don't think it's ever made it past 15 minutes before. I still have no idea why that might be, but there it is. Thanks for the suggestion!

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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Thank you so very much for the detailed reply. Unfortunately, it didn't work. I do believe it runs longer by running it as Administrator. But eventually, it ends up crashing just the same.

I'd just like to know what it could possibly be doing to sometimes hang my entire system, sometimes for as much as a minute. Sometimes it just freezes, and then closes after several seconds. But sometimes it freezes my entire system. Clearly, something is drastically, drastically wrong there, and I'm wondering if it could be damaging in other ways, particularly doing it repeatedly...

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LEGEND ,
Jun 13, 2023 Jun 13, 2023

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Thank you so very much for the detailed reply. Unfortunately, it didn't work. I do believe it runs longer by running it as Administrator. But eventually, it ends up crashing just the same.

I'd just like to know what it could possibly be doing to sometimes hang my entire system, sometimes for as much as a minute. 


By @Jimmy5C17

You were given a sound suggestion for fixing this (or, if that failed, pointing strongly to hardware issues), but you refused to try it. 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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Yup.

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LEGEND ,
Jun 13, 2023 Jun 13, 2023

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LATEST

"Once you eliminate the impossible, whatever remains. however improbable, must be the truth."-Arthur Conan Doyle 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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