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L
LievenL
Participating Frequently
March 9, 2020
Answered

Photoshop crashes and freezes

  • March 9, 2020
  • 21 replies
  • 84948 views

Whatever I try, which ever update I try, the latest PS will only start up with a beach ball and that ever since version 22.x

On a MBA 2020 Big Sur 11.4 I7 16GB

What I tried:

- deleted preferences

- uninstalled and reinstalled

- reverted to version 21.X well that worked but updating results in the same crash.

 

What to do next?

 

 

{Thread title edited by moderator}

    This topic has been closed for replies.
    Correct answer defaultskbk4o3bt049

    I have students who are running into the same problems.

     

    Does anyone know where I can find this script to run on a Windows PC?

     

    21 replies

    Show previous replies
    A
    averythelabel
    Participant
    March 9, 2020

    Photoshop automatically updated, and now it crashes on my Macbook Pro. I will open a file and then when I try to do something it crashes. I've tried uninstalling, and reinstalling and restrating my Mac. Anyone have any clues as to why? Or what I can do to fix this? I use Photoshop all the time and this is really hindering my work. 

      Akash Sharma
      Akash Sharma
      Legend
      March 9, 2020

      Hi there,

       

      Sorry that Photoshop 2020 keeps crashing on your computer when opening a file. 

       

      Would you mind resetting the preferences of Photoshop and let us know if it helps?

      To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

       

      Also, make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. https://helpx.adobe.com/in/photoshop/using/preset-migration.html

       

      Thanks,

      Akash

        A
        averythelabel
        Participant
        March 11, 2020

        Sweet! That worked. Thank you for the help. 

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