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Photoshop crashes and freezes

Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Whatever I try, which ever update I try, the latest PS will only start up with a beach ball and that ever since version 22.x

On a MBA 2020 Big Sur 11.4 I7 16GB

What I tried:

- deleted preferences

- uninstalled and reinstalled

- reverted to version 21.X well that worked but updating results in the same crash.

 

What to do next?

 

 

{Thread title edited by moderator}

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correct answers 1 Correct answer

Adobe Employee , Jul 23, 2021 Jul 23, 2021
Hi all,   We're sorry for the crash issue. Take a look at the following troubleshooting article and try the first 6 simple steps that can help you resolve most of the crash and freeze issues with Photoshop:  Troubleshoot crash or freeze | Photoshop   If that doesn't help then, take a look at the other troubleshooting tips section.   Let us know your feedback.   Thanks, Mohit

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Engaged ,
Dec 18, 2020 Dec 18, 2020

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Yeah, they're aware of the issues but from what I've read they're having a hard time recreating them. I suggested they recall v22.1 for now since so, so many people are having problems with it, but as of this moment it's still up and they're touting it at the top of the forum.

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New Here ,
Dec 06, 2020 Dec 06, 2020

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same problem here.

currently using a 2019 iMac, running Catalina.
PS 2021 keeps crashing on me, maybe once or twice everyday.
and also the recovery mode is not that helpful. there are times that it doesnt recover everything.
it's very annoying! 😞

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New Here ,
Dec 10, 2020 Dec 10, 2020

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I'm also having the same problem, which started after the most recent update (v22.1). I'm on an older 2013 MacPro running Catalina (10.15.7). Photoshop opens fine into the launcher screen, but after opening a PSD file it crashes without warning after about 30 seconds. No warning, no error messages, and no unexpected crash screens. It's just gone. I tried resetting permissions, and working remotely instead of from the server, but always the same results.

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New Here ,
Dec 13, 2020 Dec 13, 2020

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I just started having this problem PS 2021 will crash during first things I start to do,  90% of the time.   Intermittently, it seems to work for almost a minute, then crashes.......weird.   I have a new this year Mac Book Pro Catalina 10.15.5, very frustrating.   I tried resetting preferences, online, offline.  Hopefully there's a fix for this soon.  All my other apps work just fine!

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Not that this helps you but I am having exactly the same issue with the same specs as you. 

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New Here ,
May 31, 2021 May 31, 2021

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No this is not a big issue I did flow the same instruction which I have found from this pots working on the client site design and sole all issue 🙂

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New Here ,
Jun 01, 2021 Jun 01, 2021

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really amazing outlook of the article design from Photoshop 2021 

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Explorer ,
Dec 15, 2020 Dec 15, 2020

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I am having the same issue I got the update yesterday and today Photoshop is crashing straight away. I have a Mac Pro screenshot of my set up.

Screenshot 2020-12-15 at 14.39.59.png

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New Here ,
Dec 17, 2020 Dec 17, 2020

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un-install 2021 and install 2020 from Creative Cloud using the pull down menu (3dots). 2021 is buggy. The 2020 interface is different from the version I was using, but at least Pshop is now working!!

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New Here ,
Dec 17, 2020 Dec 17, 2020

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Exactly the same thing I did a few days ago.
I'm loving 2021's interface, new features and all, but it keeps crashing.
It is affecting my work and it is very annoying.
Good thing we can go back to the previous versions.

I hope Adobe can give us a fix soon!

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Community Beginner ,
Dec 18, 2020 Dec 18, 2020

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yeah, i am also still working with older version of Photoshop. At least its not crashing every 5 minutes.

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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For the chat, it should be here: https://helpx.adobe.com/contact.html

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New Here ,
Dec 18, 2020 Dec 18, 2020

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I have the same issue. Impossible to work in Photoshop 2021. I fully updated the new 21 version and I'm running macOS Big Sur. After a couple of minutes doing a task in Photoshop the wheel just starts spinning and it crashes. How can it be fixed?

 

 

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Engaged ,
Dec 18, 2020 Dec 18, 2020

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Revert back to an earlier version. I went back to version 21.2.4 and it's working fine so far.
https://helpx.adobe.com/download-install/using/install-previous-version.html  

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New Here ,
Dec 20, 2020 Dec 20, 2020

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Same problem. It's really frustrating after a few days.   If I can't use it, why would they charge me ...?    just trying to make a living here...

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New Here ,
Jan 06, 2021 Jan 06, 2021

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New Here ,
Jan 12, 2021 Jan 12, 2021

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The v22.1.1 update that was just released seems to have fixed the crashing problem for me. Thanks Adobe!

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Was having the same issue. The 22.1.1 update seems to have stopped the crashing but now when I go to export a file it won't let me change the name of the file in the dialogue box. The system just 'beeps' at me if I try to click in the file name box or change anything. Amazing...

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New Here ,
Jan 19, 2021 Jan 19, 2021

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so i did install and been using the earlier version (2020) for some weeks now.
the crashing issue started again and i don't know why. it's very frustrating and tiring.
currently running ver. 21.2.4 

😞

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Community Beginner ,
Jan 20, 2021 Jan 20, 2021

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I am having the same issue with Photoshop crashing unexpectedly ever since updating to PS 2021, no matter what updtes Adobe come up with, this version 2021 keeps crashing on me. I have deleted the preferences, un-install PS serveral times but no luck. 

Please Adobe support help us!

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New Here ,
Jan 20, 2021 Jan 20, 2021

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I'm having the same issues right after installing the newest Photoshop. Reverting versions not helping. Grrr.

 

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New Here ,
Jan 20, 2021 Jan 20, 2021

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having the same issues.. any ideas?

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New Here ,
Feb 08, 2021 Feb 08, 2021

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Hello! I have also been experiencing this same issue. I have uninstalled and re-installed the software 5 times, each time I am able to utilize without issue for about 2-3 projects and then it ultimately ends up crashing again (I can't even exit out of the software without task manager). No issues with past versions so I am really confused and frustrated as I use the program all day every day!

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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same.  The entire work day was wasted.  keeps crashing whoi;le loading...while working...and noticebly while trying to use the filter 'oil paint' tool.

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Hi Jenjoan

Which version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting your Photoshop preferences?

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