Participant

Question

Photoshop crashes every time I save for web [CC 2014 on macOS Sierra]

Forum|Forum|8 years ago
July 29, 2017
6 replies
3971 views

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9260726.doc

crash

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Coolius

Participant

So is there a fix for this? I'm having the same problem. I have Photoshop CC 2018, and Creative Cloud tells me that it's updated.

gener7

Community Expert

It's not a good idea to reply to older threads. Post a new one with your information:

Supply pertinent information for quicker answers

* The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:

* Adobe product and version number

* Operating system and version number

* The full text of any error message(s)

* What you were doing when the problem occurred

* Screenshots of the problem

* Computer hardware, such as CPU; GPU; amount of RAM; etc.

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Martin_Bns

Inspiring

Hi, there is no reason to continue using a CC 2014. Please update to the latest released version from the Creative Cloud panel.

All my best,
Martin

S

schabe23

Participating Frequently

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9260730.doc

gener7

Community Expert

What I immediately notice from your report is that you have a base version-- 15.0.0 of Photoshop and 15.2.4 is the latest. So the first thing is to update to take care of bugfixes. Why you would keep a base version is a mystery to me. Click on Update on your CC Desktop app for the latest.

Then again you have Sierra and can upgrade to CC 2017.1.1 at no extra charge as a cloud member.

S

schabe23

Participating Frequently

Wish I could - this is a work machine and maintained by a third party. This means I can only have whatever build they decide - any (albeit free) upgrades come at a cost from the third party.

Yay.

Is there anything I may be able to do with this version of the software locally which may help work around the problem? I have admin rights on the machine.

F

Francesco Della Peruta

Community Expert

If not enough, try to:

go to ~/Library/Preferences (or similar path)

locate the Save for Web Pref and delete it (you may find it inside the adobe file)

F

Francesco Della Peruta

Community Expert

Try to hold down Alt, Ctrl, and Shift keys (Mac: Command, Option, Shift) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file.

John Waller

Community Expert

Have you considered upgrading to Photoshop CC 2017?

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