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kgajriaboston
Known Participant
April 22, 2023
Question

Photoshop Crashes Using Nvidia 3070 for GPU Acceleration

  • April 22, 2023
  • 7 replies
  • 4575 views

I have been experiencing lots of crashes in Photoshop and ACR when enabling GPU acceleration. The problem has persisted across the past few releases (going back several months at least) and the only solution I have found so far is disabling GPU usage in the programs. However, with the latest release I saw a notification in ACR that it was going to require a GPU in the near future so I want to get this fixed. The problem appears on my Windows desktop but not my 2021 MacBook Pro when editing the exact same files. In ACR, the crash usually happens when I have multiple high resolution raw files open. The most common precursor to the crash is using the masking tools, but it can happen even with less complicated edits. In Photoshop, it can happen even with a small number of files open.

 

My GPU is an Nvidia RTX 3070 Founder's Edition where I am and have always been running the latest studio driver (currently 531.61). It passes the Adobe GPU Compatibility check. My other components are an AMD Ryzen 9 5950X and 64GB of DDR4 3600 MHz RAM (I have allowed 85% RAM usage in PS and it does not appear to be a bottleneck). I am running the latest version of Windows 10 (currently 22H2 19045.2846). Aside from disabling the GPU, I have tried the following:

 

  • Reset preferences
  • Set ACR cache to up to 100GB on a separate M.2 SSD scratch disk
  • Followed the steps on the Photoshop GPU Troubleshooting page (https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html) including
    • Trying Cache Levels of 4 and 6
    • Enabling and disabling Open CL
    • Adding Photoshop.exe and sniffer.exe in the Manage 3D settings of the Nvidia Control Panel

 

I can disable the GPU for now, but I can't see why I shouldn't be able to use a high end card and get the benefit of the investment. Thanks for any help.

    This topic has been closed for replies.

    7 replies

    K
    kgajriabostonAuthor
    Known Participant
    May 3, 2023

    I tried this for an editing session and I believe this is an improvement. I had one crash in Photoshop (no error report, but took me to the GPU compatibility page), but normally I think I would have seen several crashes in both ACR and Photoshop within the same amount of time I spent editing. If this is helping, does it suggest any other solutions such as something with DirectX?

    K
    kgajriabostonAuthor
    Known Participant
    May 5, 2023

    After some more experience I am still getting crashes and I'm having to start editing sessions from scratch. I'm hoping there are other things I can try.

    K
    kgajriabostonAuthor
    Known Participant
    May 15, 2023

    I just got an error report on the latest crash. I was zooming in and out of an image.

     

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.4.1" build="20230418.r.449" source="Windows-Client" crashType="n/a">
    <time year="2023" month="5" day="14" hour="21" minute="15" second="3" timeoffset="-300" timezone="Eastern Daylight Time"/>
    <user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>
    <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65453" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20230408000000.000000-000" driverVersion="31.0.15.3161" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_17FF10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF9D1E755B">
    <backtrace crashedThread="0">
    <thread index="0">
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    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x0000000000000000"/>
    <register name="RBX" value="0x000001A15E699230"/>
    <register name="RCX" value="0x000001A1C41C0740"/>
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    <register name="RIP" value="0x00007FFF9D1E755B"/>
    <register name="EFL" value="0x0000000000010202"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
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    <binaryImage start="0x0000000180000000" end="0x000000018006E000" path="adobe\LuminarAI.8bf"/>
    <binaryImage start="0x00007FFF8B760000" end="0x00007FFF8B7C5000" path="mscoree.dll"/>
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    <binaryImage start="0x00007FFFA4970000" end="0x00007FFFA4A03000" path="Windows.Media.Devices.dll"/>
    <binaryImage start="0x00007FFF80030000" end="0x00007FFF801A7000" path="mfsvr.dll"/>
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    <binaryImage start="0x00007FFFA8FB0000" end="0x00007FFFAA06F000" path="Windows.UI.Xaml.dll"/>
    <binaryImage start="0x00007FFF92210000" end="0x00007FFF922B1000" path="UiaManager.dll"/>
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    <binaryImage start="0x00007FFF897F0000" end="0x00007FFF89AE5000" path="uiautomationcore.dll"/>
    <binaryImage start="0x00007FFF8C4A0000" end="0x00007FFF8C4C2000" path="Windows.Graphics.Display.BrightnessOverride.dll"/>
    <binaryImage start="0x00007FFFAC8C0000" end="0x00007FFFAC94D000" path="Windows.Graphics.dll"/>
    <binaryImage start="0x00007FFF89B30000" end="0x00007FFF89B8E000" path="Windows.Graphics.Display.DisplayEnhancementOverride.dll"/>
    <binaryImage start="0x00007FFFA5690000" end="0x00007FFFA572E000" path="directmanipulation.dll"/>
    <binaryImage start="0x000001A240590000" end="0x000001A2405FE000" path="adobe\LuminarAI.8bf"/>
    </binaryImageSet>
    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    </crashreport>

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 1, 2023

    Curious what happens if:

     

    Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

     

    K
    kgajriabostonAuthor
    Known Participant
    May 14, 2023

    I swapped my 3070 for a 4070 to see if it would make a difference and disabled Older GPU mode. I have not had a crash in ACR in several days, but I have had several in Photoshop. The crashes have happened with only a single image open and sometimes just 1-2 layers, so I don't see a pattern related to heavy tool usage or complex edits. I have yet to get an error code, but each time I get the message saying Adobe has found a solution and when clicking the link in the message it goes to the troubleshooting graphics page:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    May 14, 2023

    I've seen a few similar reports with AMD Ryzen systems. I've also seen that some people have fixed these problems with a BIOS update.

     

    Don't take my word for it, but it seems reasonable that it could be a BIOS problem, so it sounds credible. At least something worth looking into.

     

    Otherwise these RTX 30-series GPUs are very reliable and work very well in Photoshop/ACR/Lightroom (with the only other exception laptops with dual GPUs that conflict).

     

    In any case - if you get crashing, do submit crash reports. They will be reviewed.

    K
    kgajriabostonAuthor
    Known Participant
    May 1, 2023

    Any insights? I have been getting more crashes even with the GPU only enabled for display in ACR. I have it disabled within Photoshop, but images have an alias-ed look and many of the default zoom levels. The crashes have not been generating error reports recently, the program just closes.

    K
    kgajriabostonAuthor
    Known Participant
    April 24, 2023

    Hi Cory,

    Thanks for jumping in, I appreciate it. My Photoshop version is 24.4.1 and my ACR version is 15.3.0.451.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    April 24, 2023

    The team was wondering if you updated ACR as well? Can you tell what version you have now?

     

    K
    kgajriabostonAuthor
    Known Participant
    April 23, 2023

    Thanks for the reply. I just tried a full reinstall of the driver by uninstalling the current driver and all Nvidia software then reinstalling. I just got a crash in Photoshop and will copy the text of the error report below. In terms of crash details, there are actually 3 results I get. One is getting a message asking if I can send the crash report to Adobe, which I do, as well as provide my email address so they can contact me. In these cases, it tells me there is a solution, but it only links me to the GPU troubleshooting page I linked in my original post and, as mentioned, I have tried those fixes. In other cases, it simply crashes and there is no error report. Here is the report from the most recent crash:

     

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.4.1" build="20230418.r.449" source="Windows-Client" crashType="n/a">
    <time year="2023" month="4" day="22" hour="23" minute="36" second="3" timeoffset="-300" timezone="Eastern Daylight Time"/>
    <user guid="1f4e2ec5-d83d-4798-8dce-fa2b36011997"/>
    <system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65458" machine="AMD Ryzen 9 5950X 16-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070" description="NVIDIA GeForce RTX 3070" driverDate="20230408000000.000000-000" driverVersion="31.0.15.3161" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2484&#38;SUBSYS_146B10DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF8E217755B">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x00007FF8E217755B" symbolname="NVAPI_DirectMethods"/>
    <stackStatement index="1" address="0x00007FF861FADB1E" symbolname="dxCaskGetExportTable"/>
    <stackStatement index="2" address="0x00007FF862177DC4" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>
    <stackStatement index="3" address="0x00007FF8621781AE" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>
    <stackStatement index="4" address="0x00007FF862179950" symbolname="cask::xmma_cask_plugin::initialize_xmma_conv_fprop_kernels"/>
    <stackStatement index="5" address="0x00007FF861FAD110" symbolname="unknown"/>
    <stackStatement index="6" address="0x00007FF8E217C9B7" symbolname="NVAPI_DirectMethods"/>
    <stackStatement index="7" address="0x00007FF8E2178D33" symbolname="NVAPI_DirectMethods"/>
    <stackStatement index="8" address="0x00007FF8E21B5BDF" symbolname="NVAPI_DirectMethods"/>
    <stackStatement index="9" address="0x00007FF8E213256B" symbolname="NVAPI_DirectMethods"/>
    <stackStatement index="10" address="0x00007FF8E351B2F4" symbolname="OpenAdapter10"/>
    <stackStatement index="11" address="0x00007FF8F6770BAC" symbolname="unknown"/>
    <stackStatement index="12" address="0x00007FF8F67B3E0E" symbolname="D3D11CreateDeviceAndSwapChain"/>
    <stackStatement index="13" address="0x00007FF8F67AD7FA" symbolname="D3D11CoreCreateDevice"/>
    <stackStatement index="14" address="0x00007FF8F6793E00" symbolname="D3D11CoreCreateDevice"/>
    <stackStatement index="15" address="0x00007FF8F67ACF1B" symbolname="D3D11CoreCreateDevice"/>
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    <stackStatement index="18" address="0x00007FF8F67B3AA9" symbolname="D3D11CreateDeviceAndSwapChain"/>
    <stackStatement index="19" address="0x00007FF8F67B158A" symbolname="D3D11CreateDeviceAndSwapChain"/>
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    <stackStatement index="22" address="0x00007FF8F67ABFE9" symbolname="D3D11CoreCreateDevice"/>
    <stackStatement index="23" address="0x00007FF8F3DDFD09" symbolname="MFIsContentProtectionDeviceSupported"/>
    <stackStatement index="24" address="0x00007FF8F3DDFD54" symbolname="MFIsContentProtectionDeviceSupported"/>
    <stackStatement index="25" address="0x00007FF8F3CF380F" symbolname="MFAverageTimePerFrameToFrameRate"/>
    <stackStatement index="26" address="0x00007FF8CE5B2BED" symbolname="MFCreateTimedTextRenderer"/>
    <stackStatement index="27" address="0x00007FF8CE5AC054" symbolname="MFCreateTimedTextRenderer"/>
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    <stackStatement index="29" address="0x00007FF8CE5AC014" symbolname="MFCreateTimedTextRenderer"/>
    <stackStatement index="30" address="0x00007FF8CE519EE0" symbolname="DllGetClassObject"/>
    <stackStatement index="31" address="0x00007FF868CC5341" symbolname="DllGetClassObject"/>
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    <stackStatement index="33" address="0x00007FF868CC35B6" symbolname="DllGetClassObject"/>
    <stackStatement index="34" address="0x00007FF8F3B9BF35" symbolname="RtwqShutdown"/>
    <stackStatement index="35" address="0x00007FF8F3B9BE75" symbolname="RtwqShutdown"/>
    <stackStatement index="36" address="0x00007FF8F3B9BE3F" symbolname="RtwqShutdown"/>
    <stackStatement index="37" address="0x00007FF8F3B987DA" symbolname="RtwqAllocateSerialWorkQueue"/>
    <stackStatement index="38" address="0x00007FF8F3B98739" symbolname="RtwqAllocateSerialWorkQueue"/>
    <stackStatement index="39" address="0x00007FF8FD3F2260" symbolname="TpAllocPool"/>
    <stackStatement index="40" address="0x00007FF8FD3E31AA" symbolname="TpReleaseCleanupGroupMembers"/>
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    </thread>
    </backtrace>
    <registerSet>
    <register name="RAX" value="0x0000000000000000"/>
    <register name="RBX" value="0x0000021C81E85DA0"/>
    <register name="RCX" value="0x00000220E11EACC0"/>
    <register name="RDX" value="0x00000220E11EACC0"/>
    <register name="RSI" value="0x0000021E7E05CE60"/>
    <register name="RDI" value="0x0000021C81E85DA0"/>
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    <register name="RIP" value="0x00007FF8E217755B"/>
    <register name="EFL" value="0x0000000000010202"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
    <register name="LastExceptionFromRip" value="0x0000000000000000"/>
    </registerSet>

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    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    </crashreport>

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    April 22, 2023

    Hi

    Do you have details of the crash? If there was a crash report please ensure you send it to Adobe, their engineers do read them.

     

    Have you tried a clean install of the NVidia driver. To do that in the driver installation choose to leave off GeForce Experience and under Advanced choose Custom - clean install. That should ensure any corrupted elements in the GPU driver are fully overwritten.

    I am using the same driver here on an RTX3090 without any issues.

     

    Dave

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