photoshop crashes when picking new color in a gradient shape

New Here ,
Oct 22, 2020 Oct 22, 2020

Copy link to clipboard

Copied

This has been an ongoing issue for the last 3 months and i have lost alot of time and work. 

sometimes when i make a shape into a gradient and i dubble click on the color to open the color picker and try and pick a new color the whole program just freezes and i get the beach ball of death.

 

does anyone else have this problem or know of a fix, becuase its costing me lots of time and money.

TOPICS
macOS

Views

177

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2020 Oct 23, 2020

Copy link to clipboard

Copied

Can you be more precise on your Setup? Hardware/Software/OS? -> Does this happen in ALL files or just a certain type?
(e.g. CMYK/RGB, Resolution, 8/16bit, TIFF/PSD).

 

I recommend to reset Photoshop and see if the issue is gone…

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 23, 2020 Oct 23, 2020

Copy link to clipboard

Copied

Im running the newest photoshop updates over the last few months, all files doesnet matter what type. and i have reset photoshop several times and the issue keeps coming back.

 

Screen Shot 2020-10-23 at 8.50.07 AM.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 22, 2021 Jan 22, 2021

Copy link to clipboard

Copied

Here I have the same bug for months! I loose a lot of work and time because this issue.
I've updated the Mac OS, and also the Photoshop, and it's still happening. 

In all types of file. Please someone fix it!

 

iMac 27"

Big Sour 11.1

Core i5

24GB ram

Photoshop 22.1.1

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 18, 2021 Apr 18, 2021

Copy link to clipboard

Copied

This is still an issue.  Any updates?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

Yes, this is still happening every time. Open a new photoshop file, add any shape, change the color to gradient and add another color to the gradient, then try to change the gradient rotation.

 

This only happens on my Windows PC machine, on my MacBook, this doesn't happen.

 

Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917 x64
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.856
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2904 MHz
Built-in memory: 32685 MB
Free memory: 25442 MB
Memory available to Photoshop: 25124 MB
Memory used by Photoshop: 85 %
Crash Handler: Adobe
DCX Version: 6.7.1
SAM SDK Version: 2.0.0-main.1351
ACP.local Status:
- SDK Version: 2.7.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.17.9.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.90.3
Content Credentials is disabled
Content Credential Helper Version: Not Available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 2.0
Impl Version 2.0
Num Devices 1
PSUserConfig entries:
- K uSty UseSystemStylus 0
Image tile size: 1028K
Image cache levels: 6
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce RTX 3060 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,441 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
------- Sniffer output

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

LATEST

If anyone has still the problem: which color picker is selected in the preferences/General ? 
Which troubleshooting steps have been done? reset the tool with a right-click in its icon on the option bar?

One can also try to deactivate the native canvas in the preferences, then restart.
Maybe Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process if it did not change the problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines