Photoshop crashes whenever i open a jpeg or png in Open document option

New Here ,
Feb 08, 2022 Feb 08, 2022

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Here is the version of my photoshop

raap22984468lzwl_1-1644342439665.png

 

Hello, I was having trouble with my photoshop whenever i have to open a document like simple and jpeg and png directly it crashes as seen in the photo

dadasdd.jpg

i have my drivers fully updated and my system is amd 

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correct answers 1 Correct answer

Adobe Employee , Feb 08, 2022 Feb 08, 2022

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Feb 09, 2022 Feb 09, 2022

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yes it fixed the issue thank you very much sir 🙂

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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LATEST

We believe that underlying issue of the Photoshop home screen appearing where the document canvas should be (temporarily worked around by selecting the ‘Deactivate native canvas button’ in Technology Preview) has been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

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