Photoshop crashes whenever i open a jpeg or png in Open document option

[raap22984468lzwl]

Here is the version of my photoshop

Hello, I was having trouble with my photoshop whenever i have to open a document like simple and jpeg and png directly it crashes as seen in the photo

 

 

i have my drivers fully updated and my system is amd 

[J453 · Accepted solution]

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

[raap22984468lzwl]

yes it fixed the issue thank you very much sir 🙂

[Rawsht29053499tfe7]

No I don't fix my problem,

How to fix please I need help.

[Mark.Dahm]

We believe that underlying issue of the Photoshop home screen appearing where the document canvas should be (temporarily worked around by selecting the ‘Deactivate native canvas button’ in Technology Preview) has been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

[Production27472984oebq]

I'm still having this issue on JPEGS crashing photoshop. Running latest Ventura on Mac Studio.

[Andrea5ED6]

I wasn't having issues--then on the latest update to 23.5.3, opening jpg's crashes PS. Tried the 'deactivate native canvas button' with restart, and it made no difference.  Hoping this gets resolved quickly.

[Mark.Dahm]

@Andrea5ED6 , we have a speculative fix for crashing on file > open that has trickled in and is affecting a small number of users. We will roll that fix into the Beta version of Photoshop this Friday, December 23. It can be installed alongside the full retail version; it will not replace it. Just click the Beta tab in the Creative Cloud Desktop application and install from there.

[Don2764851665al]

Recently attempting to open .jpg files crashes PS.  Tried just about every remedy that has recently been posted including loading the Beta version. Not sure why or how this is now happening but sure hope there is a fix. Not able to update Mac ver. at this time so I cannot update PS 2022 to ver. 24.

Mac: version 10.15

PS 2022: versions 22.2.0 and 23.3.5

[MemoEF5001]

Hi, I was getting a similar issue so posting this in case it helps anyone. In my case Photoshop was instantly quitting when trying to open jpg or tiff files. It was fine with psd or png. I tried three different iterations of Photoshop and all were the same.

I eventually narrowed the issue down to the camera raw plug-in. By going to the camera raw download page on the Adobe site and manually downloading and installing a previous version, my Photoshop now seems to be working ok again.

Hope this helps someone as I was going in circles for hours trying to resolve and get on with work. 

[Don2764851665al]

Hallelujah!! ... and there is now peace in the world. Re-Installing Camera Raw resolved the issue.

[RWTaylor1]

I had the PS Crashes when opening any file unless it was previously saved in PS.  I installed Camera Raw 17.0 and the problem has been resolved.

My thanks to the community.

[Flávio Max]

Solved by camera raw. thanks.

[4rion]

Solved by installing camera raw 13.1 ( https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html ) Thanks.

[Karen37938759ivv5]

Thank you!! 

[SimonKL]

Thanks for making this tip public! Camera raw re-install fixed my Photoshop too on Catalina + PS 23.5.5. Btw the issue started when I installed After Effects from AdobeCloud. So somehow it conflits with PS, even if you uninstall AE the issue remains.

[colin304921307d5s]

感谢你的回答，帮助我解决了非常棘手的问题

[Jorge36569894gw9l]

Thank you!! I installed camera raw 14.5 and it solved the issue 

[My5C09]

you rock! Thx)

[Lilybelles26376301s3v7]

Thank you so very much! I have spent hours today trying to resolve this issue.