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Photoshop crashes whenever i open a jpeg or png in Open document option

New Here ,
Feb 08, 2022 Feb 08, 2022

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Here is the version of my photoshop

raap22984468lzwl_1-1644342439665.png

 

Hello, I was having trouble with my photoshop whenever i have to open a document like simple and jpeg and png directly it crashes as seen in the photo

dadasdd.jpg

i have my drivers fully updated and my system is amd 

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correct answers 1 Correct answer

Adobe Employee , Feb 08, 2022 Feb 08, 2022

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Feb 09, 2022 Feb 09, 2022

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yes it fixed the issue thank you very much sir 🙂

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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We believe that underlying issue of the Photoshop home screen appearing where the document canvas should be (temporarily worked around by selecting the ‘Deactivate native canvas button’ in Technology Preview) has been fixed, and you may now de-select that button for future Photoshop sessions. Please let us know if any of these issues return once the native canvas has been re-activated.

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New Here ,
Dec 07, 2022 Dec 07, 2022

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I'm still having this issue on JPEGS crashing photoshop. Running latest Ventura on Mac Studio.

 

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New Here ,
Dec 16, 2022 Dec 16, 2022

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I wasn't having issues--then on the latest update to 23.5.3, opening jpg's crashes PS. Tried the 'deactivate native canvas button' with restart, and it made no difference.  Hoping this gets resolved quickly.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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@Andrea5ED6 , we have a speculative fix for crashing on file > open that has trickled in and is affecting a small number of users. We will roll that fix into the Beta version of Photoshop this Friday, December 23. It can be installed alongside the full retail version; it will not replace it. Just click the Beta tab in the Creative Cloud Desktop application and install from there.

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Recently attempting to open .jpg files crashes PS.  Tried just about every remedy that has recently been posted including loading the Beta version. Not sure why or how this is now happening but sure hope there is a fix. Not able to update Mac ver. at this time so I cannot update PS 2022 to ver. 24.

Mac: version 10.15

PS 2022: versions 22.2.0 and 23.3.5

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New Here ,
Jan 04, 2023 Jan 04, 2023

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Hi, I was getting a similar issue so posting this in case it helps anyone. In my case Photoshop was instantly quitting when trying to open jpg or tiff files. It was fine with psd or png. I tried three different iterations of Photoshop and all were the same.

I eventually narrowed the issue down to the camera raw plug-in. By going to the camera raw download page on the Adobe site and manually downloading and installing a previous version, my Photoshop now seems to be working ok again.

Hope this helps someone as I was going in circles for hours trying to resolve and get on with work. 

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New Here ,
Jan 24, 2023 Jan 24, 2023

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Hallelujah!! ... and there is now peace in the world. Re-Installing Camera Raw resolved the issue.

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