Photoshop crashes while navigating to save

[TechByter]

For the past several weeks, I have encountered a problem when saving a file in Photoshop. If I use the save dialog to navigate to a directory other than the last directory used by Photoshop, the program crashes. Usually navigation up one or more levels works and the crash occures when I attempt to drill down.

The workaround involves using Explorer++ or Q-Dir to navigate to the desired directory, copy the path, and save the file with a fully qualified file name.

(Example: E:\GRAPHICS\Miscellaneous\ComputerSign.psd)

Because this sometimes happens in the Windows File Explorer (but never in Explorer++ or Q-Dir), my conjecture is that Windows is at least partially at fault. But I see the issue only in Photoshop and Photoshop (Beta), which suggests that part of the problem is Adobe's.

Event Viewer:
Faulting application name: Photoshop.exe, version: 25.7.0.504, time stamp: 0x661d7fd3
Faulting module name: ntdll.dll, version: 10.0.26100.470, time stamp: 0xd4b037a7
Exception code: 0xc0000374
Fault offset: 0x00000000000aac45
Faulting process id: 0x9948
Faulting application start time: 0x1DAA6CD8777A44D
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: f2bcbd2a-dee0-47f4-bd2b-a5b421fd1bd3
Faulting package full name:
Faulting package-relative application ID:

The workaround is functional, but annoying, and I hope someone has seen and resolved this issue.

[Sameer K]

Hey, @TechByter. I'll need more info to help you figure this out. Please share a video of this behavior & the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

Do you Save your work to using an action/script or just the usual File > Save/Save As method?

Before troubleshooting, update Photoshop to the latest version (v25.9) via the Creative Cloud desktop app & check if the issue exists. 

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

The issue might be linked to the GPU drivers. Please head here to troubleshoot GPU issues for Photoshop: https://adobe.ly/4aOkDa0

If the Drive E is an external drive, it could be possible that Photoshop is having trouble reaching the external drive. Try launching Photoshop as an Administrator & check if that helps.

Let us know how it goes. Thanks!

Sameer K