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captain-Morgan36
Participant
February 6, 2020
Question

PhotoShop Crashes

  • February 6, 2020
  • 4 replies
  • 5217 views

Hi.

I had a cracked version installed on my Laptop in order to try photoshop out. Eventually, I decided to purchase Photoshop. Since the install, Im experiencing crashes here and there.

Is it because i have some "leftovers" from the cracked version?

What do i need to do in order to clean my PC and reinstall a clean version of Photoshop. Thanks. 

    4 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    February 6, 2020

    First thing to do is NOT use Pirated Software. That's about all I have to say.

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      February 6, 2020

      The real fact is that no-one here can advise you whether the "cracked" version is causing your issues as no-one here knows what/if malware was installed and what other changes the crack made to your system in order to run. The Adobe CC cleaner may help , but that is looking to back out changes made the genuine software not by the hackers.

       

      Dave

       

        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        February 6, 2020

        Moved to Photoshop forum.

         

        Hello,

        Did you know that you could download a trial version of Photoshop? that would have alleviated many problems, plus there is always the risk of malware...

        C
        captain-Morgan36Author
        Participant
        February 6, 2020

        A friend installed the cracked version my PC, I checked the files prior to installing and no maleware was found. I personally like to have genuine sofwares (I have premiere too), As I work with them daily. This was a mistake I will never make again. 


        I will try the tool suggested above, hopefully it will work. If not, I will reinstall Windows and photoshop. 

        A
        Anonymous
        February 6, 2020

        Hi

        User this tool to completely remove all remnants of Photoshop, run Anti-Virus and Malware software on your PC or better still format the hard drive and re-install the OS, you never know what kind of nasties where installed with the pirated version

        https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        It would have been better to install the trial version from Adobe in the first place

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