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Photoshop Crashing due to Adobe Spaces Helper

Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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Hello, I have had up to ten crashes caused by 'Adobe Spaces Helper' in the last month (Sept 7th 2021 - Oct 10th 2021). In all cases the crash was tied to the Watchdog thread.

 

  • Last night I was working on a large photoshop file and it was saving a linked smart object, when Photoshop seemed to freeze during the save. I walked away from my system for about an hour and it had crashed the whole system.
  • Another thing I have noticed when working on large photoshop files (I would say 1gig and up) sometimes my system will freeze and then I get the 'Adobe Creative Cloud App encoutered an error. Quit or Repair'. This only happened when working on those large photoshop files. I have both quit and repaired, and in the past ran the CC cleaner tool. 

 

Below is the latest crash report for reference —

 

Process: Adobe Spaces Helper [769]
Path: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper
Identifier: Adobe Spaces Helper
Version: 20.1.0 (1)
Code Type: X86-64 (Native)
Parent Process: Adobe Photoshop 2021 [461]
Responsible: Adobe Spaces Helper [769]
User ID: 501

 

Date/Time: 2021-10-06 22:51:54.414 -0400
OS Version: Mac OS X 10.14.6 (18G9323)
Report Version: 12
Anonymous UUID: 5ECEFFDE-9574-26CB-00E3-651F500A9857


Time Awake Since Boot: 810 seconds
Time Since Wake: 29 seconds

System Integrity Protection: enabled

Crashed Thread: 1 Watchdog

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

 

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [769]

 

VM Regions Near 0:
-->
__TEXT 000000010e947000-000000010e9e7000 [ 640K] r-x/r-x SM=COW /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper

Thread 0:: CrGpuMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff788d6ed6 stat$INODE64 + 10
1 com.apple.GeForceGLDriver 0x00007fff4780939f 0x7fff47509000 + 3146655
2 com.apple.GeForceGLDriver 0x00007fff47809518 0x7fff47509000 + 3147032
3 com.apple.GeForceGLDriver 0x00007fff47809518 0x7fff47509000 + 3147032
4 com.apple.GeForceGLDriver 0x00007fff4780980c 0x7fff47509000 + 3147788
5 com.apple.GeForceGLDriver 0x00007fff47809c63 0x7fff47509000 + 3148899
6 com.apple.GeForceGLDriver 0x00007fff47808c0c 0x7fff47509000 + 3144716
7 com.apple.GeForceGLDriver 0x00007fff47808b63 0x7fff47509000 + 3144547
8 com.apple.GeForceGLDriver 0x00007fff4780842e 0x7fff47509000 + 3142702
9 com.apple.GeForceGLDriver 0x00007fff477ba2d1 0x7fff47509000 + 2822865
10 com.apple.GeForceGLDriver 0x00007fff477bab5d 0x7fff47509000 + 2825053
11 com.apple.GeForceGLDriver 0x00007fff477bb07b 0x7fff47509000 + 2826363
12 com.apple.GeForceGLDriver 0x00007fff4770298e 0x7fff47509000 + 2070926
13 com.apple.GeForceGLDriver 0x00007fff47703f25 0x7fff47509000 + 2076453
14 com.apple.GeForceGLDriver 0x00007fff477c5b65 0x7fff47509000 + 2870117
15 com.apple.GeForceGLDriver 0x00007fff477c554a 0x7fff47509000 + 2868554
16 com.apple.GeForceGLDriver 0x00007fff477c53db 0x7fff47509000 + 2868187
17 com.apple.GeForceGLDriver 0x00007fff477048f0 0x7fff47509000 + 2078960
18 com.apple.GeForceGLDriver 0x00007fff4770880b 0x7fff47509000 + 2095115
19 com.apple.GeForceGLDriver 0x00007fff47b7cce8 0x7fff47509000 + 6765800
20 com.apple.GeForceGLDriver 0x00007fff4770b31d 0x7fff47509000 + 2106141
21 com.apple.GeForceGLDriver 0x00007fff477f01ed 0x7fff47509000 + 3043821
22 libGPUSupportMercury.dylib 0x00007fff6772a0a9 gldUpdateDrawFramebuffer + 163
23 GLEngine 0x00007fff564382da gleUpdateDrawFramebufferState + 602
24 GLEngine 0x00007fff56356dd4 glClear_Exec + 205
25 org.chromium.ContentShell.framework 0x00000001123fa1c9 0x10eb17000 + 59650505
26 org.chromium.ContentShell.framework 0x00000001123f3063 0x10eb17000 + 59621475
27 org.chromium.ContentShell.framework 0x000000011253e5de 0x10eb17000 + 60978654
28 org.chromium.ContentShell.framework 0x000000011254173d 0x10eb17000 + 60991293
29 org.chromium.ContentShell.framework 0x00000001125410cf 0x10eb17000 + 60989647
30 org.chromium.ContentShell.framework 0x0000000112540ebf 0x10eb17000 + 60989119
31 org.chromium.ContentShell.framework 0x0000000112540315 0x10eb17000 + 60986133
32 org.chromium.ContentShell.framework 0x00000001110380a5 0x10eb17000 + 38932645
33 org.chromium.ContentShell.framework 0x000000011105258f 0x10eb17000 + 39040399
34 org.chromium.ContentShell.framework 0x0000000111052a73 0x10eb17000 + 39041651
35 org.chromium.ContentShell.framework 0x000000011105457a 0x10eb17000 + 39048570
36 org.chromium.ContentShell.framework 0x00000001110473aa 0x10eb17000 + 38994858
37 org.chromium.ContentShell.framework 0x0000000111053edf 0x10eb17000 + 39046879
38 com.apple.CoreFoundation 0x00007fff4c6ce39b __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
39 com.apple.CoreFoundation 0x00007fff4c6ce341 __CFRunLoopDoSource0 + 108
40 com.apple.CoreFoundation 0x00007fff4c6b1c0b __CFRunLoopDoSources0 + 195
41 com.apple.CoreFoundation 0x00007fff4c6b11d5 __CFRunLoopRun + 1189
42 com.apple.CoreFoundation 0x00007fff4c6b0ade CFRunLoopRunSpecific + 455
43 com.apple.Foundation 0x00007fff4e91abbf -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 280
44 org.chromium.ContentShell.framework 0x0000000111054a80 0x10eb17000 + 39049856
45 org.chromium.ContentShell.framework 0x00000001110539e7 0x10eb17000 + 39045607
46 org.chromium.ContentShell.framework 0x0000000111075ad5 0x10eb17000 + 39185109
47 org.chromium.ContentShell.framework 0x0000000114f14d77 0x10eb17000 + 104848759
48 org.chromium.ContentShell.framework 0x0000000110b4717a 0x10eb17000 + 33751418
49 org.chromium.ContentShell.framework 0x0000000113054b8f 0x10eb17000 + 72604559
50 org.chromium.ContentShell.framework 0x00000001130552b3 0x10eb17000 + 72606387
51 org.chromium.ContentShell.framework 0x0000000110b46544 0x10eb17000 + 33748292
52 org.chromium.ContentShell.framework 0x0000000110d697d8 0x10eb17000 + 35989464
53 org.chromium.ContentShell.framework 0x000000010eb19880 cef_execute_process + 192
54 adobe.com.Adobe-Spaces-Helper 0x000000010e99b770 CefExecuteProcess(CefMainArgs const&, scoped_refptr<CefApp>, void*) + 128
55 adobe.com.Adobe-Spaces-Helper 0x000000010e9631cb main + 283
56 libdyld.dylib 0x00007fff787a03d5 start + 1

 

Thread 1 Crashed:: Watchdog
0 org.chromium.ContentShell.framework 0x0000000112547deb 0x10eb17000 + 61017579
1 org.chromium.ContentShell.framework 0x00000001110380a5 0x10eb17000 + 38932645
2 org.chromium.ContentShell.framework 0x000000011105258f 0x10eb17000 + 39040399
3 org.chromium.ContentShell.framework 0x0000000111052be1 0x10eb17000 + 39042017
4 org.chromium.ContentShell.framework 0x000000011105385c 0x10eb17000 + 39045212
5 org.chromium.ContentShell.framework 0x0000000111075ad5 0x10eb17000 + 39185109
6 org.chromium.ContentShell.framework 0x00000001110bc316 0x10eb17000 + 39473942
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 2:: TaskSchedulerServiceThread
0 libsystem_kernel.dylib 0x00007fff788db78a kevent + 10
1 org.chromium.ContentShell.framework 0x00000001110f7ad9 0x10eb17000 + 39717593
2 org.chromium.ContentShell.framework 0x00000001110f55bd 0x10eb17000 + 39708093
3 org.chromium.ContentShell.framework 0x00000001110f47be 0x10eb17000 + 39704510
4 org.chromium.ContentShell.framework 0x0000000111075ad5 0x10eb17000 + 39185109
5 org.chromium.ContentShell.framework 0x00000001110a9e84 0x10eb17000 + 39399044
6 org.chromium.ContentShell.framework 0x00000001110bc316 0x10eb17000 + 39473942
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 3:: TaskSchedulerForegroundWorker
0 libsystem_kernel.dylib 0x00007fff788d521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff788d5768 mach_msg + 60
2 org.chromium.ContentShell.framework 0x000000011108c480 0x10eb17000 + 39277696
3 org.chromium.ContentShell.framework 0x000000011108c591 0x10eb17000 + 39277969
4 org.chromium.ContentShell.framework 0x00000001110a54f8 0x10eb17000 + 39380216
5 org.chromium.ContentShell.framework 0x00000001110a5b22 0x10eb17000 + 39381794
6 org.chromium.ContentShell.framework 0x00000001110a5a34 0x10eb17000 + 39381556
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

Thread 4:: TaskSchedulerForegroundBlockingWorker
0 libsystem_kernel.dylib 0x00007fff788d521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff788d5768 mach_msg + 60
2 org.chromium.ContentShell.framework 0x000000011108c480 0x10eb17000 + 39277696
3 org.chromium.ContentShell.framework 0x000000011108c591 0x10eb17000 + 39277969
4 org.chromium.ContentShell.framework 0x00000001110a54f8 0x10eb17000 + 39380216
5 org.chromium.ContentShell.framework 0x00000001110a5b22 0x10eb17000 + 39381794
6 org.chromium.ContentShell.framework 0x00000001110a5a34 0x10eb17000 + 39381556
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 5:: TaskSchedulerBackgroundWorker
0 libsystem_kernel.dylib 0x00007fff788d521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff788d5768 mach_msg + 60
2 org.chromium.ContentShell.framework 0x000000011108c480 0x10eb17000 + 39277696
3 org.chromium.ContentShell.framework 0x000000011108c591 0x10eb17000 + 39277969
4 org.chromium.ContentShell.framework 0x00000001110a54f8 0x10eb17000 + 39380216
5 org.chromium.ContentShell.framework 0x00000001110a5b22 0x10eb17000 + 39381794
6 org.chromium.ContentShell.framework 0x00000001110a59a4 0x10eb17000 + 39381412
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 6:: TaskSchedulerBackgroundBlockingWorker
0 libsystem_kernel.dylib 0x00007fff788d521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff788d5768 mach_msg + 60
2 org.chromium.ContentShell.framework 0x000000011108c480 0x10eb17000 + 39277696
3 org.chromium.ContentShell.framework 0x000000011108c591 0x10eb17000 + 39277969
4 org.chromium.ContentShell.framework 0x00000001110a54f8 0x10eb17000 + 39380216
5 org.chromium.ContentShell.framework 0x00000001110a5d83 0x10eb17000 + 39382403
6 org.chromium.ContentShell.framework 0x00000001110a59a4 0x10eb17000 + 39381412
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 7:: Chrome_ChildIOThread
0 org.chromium.ContentShell.framework 0x00000001110533c0 0x10eb17000 + 39044032
1 org.chromium.ContentShell.framework 0x0000000111053306 0x10eb17000 + 39043846
2 org.chromium.ContentShell.framework 0x00000001110533b2 0x10eb17000 + 39044018
3 org.chromium.ContentShell.framework 0x0000000111052960 0x10eb17000 + 39041376
4 org.chromium.ContentShell.framework 0x00000001110f4704 0x10eb17000 + 39704324
5 org.chromium.ContentShell.framework 0x0000000111075ad5 0x10eb17000 + 39185109
6 org.chromium.ContentShell.framework 0x00000001110bc316 0x10eb17000 + 39473942
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 8:: TaskSchedulerBackgroundBlockingWorker
0 libsystem_kernel.dylib 0x00007fff788d521a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff788d5768 mach_msg + 60
2 org.chromium.ContentShell.framework 0x000000011108c480 0x10eb17000 + 39277696
3 org.chromium.ContentShell.framework 0x000000011108c591 0x10eb17000 + 39277969
4 org.chromium.ContentShell.framework 0x00000001110a54f8 0x10eb17000 + 39380216
5 org.chromium.ContentShell.framework 0x00000001110a5b22 0x10eb17000 + 39381794
6 org.chromium.ContentShell.framework 0x00000001110a59a4 0x10eb17000 + 39381412
7 org.chromium.ContentShell.framework 0x00000001110ec467 0x10eb17000 + 39670887
8 libsystem_pthread.dylib 0x00007fff789942eb _pthread_body + 126
9 libsystem_pthread.dylib 0x00007fff78997249 _pthread_start + 66
10 libsystem_pthread.dylib 0x00007fff7899340d thread_start + 13

 

Thread 9:
0 libsystem_pthread.dylib 0x00007fff789933f0 start_wqthread + 0

Thread 1 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fdb87458f80 rcx: 0x0000000000000000 rdx: 0x00000000000cabd0
rdi: 0x0000000010024aed rsi: 0x00007fdb87500000 rbp: 0x000070000c1cdb60 rsp: 0x000070000c1cdb20
r8: 0x000000000000001b r9: 0x0000000000000000 r10: 0x000000000000001c r11: 0x000000000000001c
r12: 0x0000000000000000 r13: 0x0000000116298420 r14: 0x0000000000000000 r15: 0x00000001162e9408
rip: 0x0000000112547deb rfl: 0x0000000000010246 cr2: 0x000000011185e004

Logical CPU: 0
Error Code: 0x02000152
Trap Number: 133

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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This error is for a really old version of Photoshop. Update to either Photoshop 22.5.2 or 23.0. Let us know if you're still having an issue with the latest versions.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hi, Did you submit the crash reports to Adobe? And are you not planning on moving up to 10.15, 11.6, or 12.0 in the near future?

 

regards, steve

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