Photoshop crashing/shutting down with GPU spike

Hi, @Leonard27166242pen4 It can really be frustrating to experience strange crashes. please please post the contents of Photoshop's Help>System Info... menu, so that the team would have more info about the way Ps is setup.

In ACR, can you go to the preferences (the gear icon), set the gpu acceleration to custom, and disable the use of GPU, maybe first for open and save, and try, then disabling it all together with the off setting.this should let you work, albeit slowly.

Please report on the question Jeff asked about the crash reports.

I'm sad that not many people seem to care about this...Cheer up!

I don't know if it's the same symptom as you a few months ago, but I think I've seen a report of freezing or crashes when someone is using Camera Raw or doing a simple job in Photoshop, as CPU shares increase.
At that time, many people suspected that it was a hardware defect, and the reply was, "Reinstall it," or "Reinstall Photoshop," but I remember it being solved by something surprisingly simple.

Press Window key + R, and typing CMD
And then A strange-looking black window will pop up.
You can try two things.
typing >>>>>>>>>>   sfc /scan now       >>>>> enter

typing >>>>>>>>>>  DISM.exe /Online /Cleanup-image /Restorehealth       >>>>> enter

He had the Windows file damaged, and he had those symptoms in Photoshop. After entering the command, I informed them that the damaged file was recovered and that it was working neatly.

Please give it a try and let me know how it goes.

Anyone have any other suggestions?

@Test Screen Name 

We've swapped GPU's with another PC in the office. Same card, that has no issues. But the problem still persists. So that rules out a faulty GPU.

That is strange you're not getting the Adobe Crash Reporter dialog. It's possible you've turned it off or set it to automatically submit crashes without your email address. See the section in here for how to re-enable the dialog if it's been disabled/hidden: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

@Test Screen Name  I agree. It's a long time since I had any crashes here but a year ago I did experience a series of crashes that I located, using MemTest86 to a faulty memory module. Fortunately, it was replaced under warranty.

Dave

Do you by any chance have a spare identical GPU card to swap in? It's worth excluding a hardware fault, GPUs can fail in strange and erratic ways (it's happened to me).

I understand your logic, but bear in mind that Photoshop will use GPU calls that other apps will not, that is particularly so now as more functionality is moved toward the GPU.

Do send in those Photoshop crash  reports - we know from other threads here that developers do see them.  I posted this before you added you additional comment.

Dave

I meant to say "without giving an error message"

@davescm 

Thank you for you response. We've tried this previously and sadly to no avail. The GPU isn't giving any issue in other programs or stress tests. So I'm inclined to think that it's a Photoshop issue. Also, what's strange, is that the program closes with giving an error message of promt to send data to Adobe, as I've expierenced in the past with different kind of crashes.