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FedericoAmante
FedericoAmante
Participating Frequently
January 8, 2023
Answered

Photoshop crashing when using Camera Raw or a filter (windows NVIDIA driver issue)

Every time i use camera raw, or a filter in photoshop 2023 (24.1) crush
I tried to unistall, to re-download the old version, but nothing seems to work

 

    D Fosse
    D FosseCorrect answer
    Community Expert
    February 8, 2024

    Ok, good to know - but the general advice is to use the studio driv.er, not the game driver. The GeForce Experience app is also known to cause problems. You don't need it.

     

    But as long as it works... 😉

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    28 replies

    MissVantaBlack
    MissVantaBlack
    Participant
    August 2, 2023

    In case anyone else runs into this (I am running an NVidia), because some of the newer updates cause the NVidia drivers to not cooperate with Photoshop....

    Go to Edit > Preferences > Performance... and uncheck "Use GPU". Then restart Photoshop.

    It may be slower but so far has not yet crashed for me since.

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    Stuart5E34
    Participant
    February 8, 2024

    IT Tech here. We had a user with this issue. 

    We did a lot of texting (rolling back version ect). 

    The main fix for us was the NVIDA drivers for this user were miles out of date. 

    We downloaded the GeForce app and installed all the drivers it suggested (basically the 'gaming' ones). 

    It then all worked as it should. 

     

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    D Fosse
    Community Expert
    D FosseCommunity ExpertCorrect answer
    Community Expert
    February 8, 2024

    Ok, good to know - but the general advice is to use the studio driv.er, not the game driver. The GeForce Experience app is also known to cause problems. You don't need it.

     

    But as long as it works... 😉

    Translate
    Victor Mihai308283262qrm
    Participant
    July 1, 2023

    I have the same problem with camera raw, I edit 10-20 pictures and then it freezes and takes me out. I tried uninstalling and re-installing photoshop and re-installing the drivers but I still have the same problem. did you somehow manage to solve the problem? 

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    Jeremy de Souza
    Jeremy de Souza
    Inspiring
    July 2, 2023

    Not yet... 😞 
    I am looking to see if a DNG file converter works (I think Adobe does a free one), as my PS seems to open them OK for RAW editing as before.

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    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    July 2, 2023

    See your other thread. It's probably not DNG in itself that matters here, but the type of data contained within that DNG.

     

    I'll just come right out and say it: Ryzen systems have for a long time seemed to me over-represented in this type of problems. I don't have any hard statistics to back that up, just a subjective impression. But there are very few cases on Intel systems.

     

    Some Ryzen users have reported that a BIOS update corrected these crashing problems.

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    Lorri28654888drh9
    Participant
    April 25, 2023

    Did This problem ever get resolved for you because I am having the same issue

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    FedericoAmante
    FedericoAmanteAuthor
    Participating Frequently
    April 25, 2023

     

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    FedericoAmante
    FedericoAmanteAuthor
    Participating Frequently
    January 11, 2023

    32 GB RAM
    RTX 3080
    AMD RYZEN 7 5800x

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    Bojan Živković11378569
    Community Expert
    Bojan Živković11378569Community Expert
    Community Expert
    January 11, 2023

    No problem on my side running Ps 24.1.0. Studio driver 528.02 released 01/05/2023.

     

    How much RAM memory you have installed?

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 10, 2023

    Other posts have noted that downgrading to previous Nvidia drivers resolved the issue. Don't update, downgrade.

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    FedericoAmante
    FedericoAmanteAuthor
    Participating Frequently
    January 10, 2023

    I always had the latest version

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      Lorri28654888drh9
      Participant
      April 25, 2023

      Did This problem ever get resolved for you because I am having the same issue

       

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        J453
        Legend
        January 10, 2023

        Thanks for the crash report. The internal record for this suggests that older NVIDIA GPU drivers are causing the crash. Please go directly to the NVIDIA and install the latest drivers from there.

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        FedericoAmante
        FedericoAmanteAuthor
        Participating Frequently
        January 10, 2023

        Sent

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          J453
          Legend
          January 9, 2023

          I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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