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Photoshop crashing when using Camera Raw or a filter (windows NVIDIA driver issue)

Explorer ,
Jan 08, 2023 Jan 08, 2023

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Every time i use camera raw, or a filter in photoshop 2023 (24.1) crush
I tried to unistall, to re-download the old version, but nothing seems to work

Federico5E73_0-1673220859326.png

 

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correct answers 1 Correct answer

LEGEND , Jan 08, 2023 Jan 08, 2023

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Adobe
Community Expert ,
Jul 02, 2023 Jul 02, 2023

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See your other thread. It's probably not DNG in itself that matters here, but the type of data contained within that DNG.

 

I'll just come right out and say it: Ryzen systems have for a long time seemed to me over-represented in this type of problems. I don't have any hard statistics to back that up, just a subjective impression. But there are very few cases on Intel systems.

 

Some Ryzen users have reported that a BIOS update corrected these crashing problems.

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New Here ,
Aug 01, 2023 Aug 01, 2023

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In case anyone else runs into this (I am running an NVidia), because some of the newer updates cause the NVidia drivers to not cooperate with Photoshop....

Go to Edit > Preferences > Performance... and uncheck "Use GPU". Then restart Photoshop.

It may be slower but so far has not yet crashed for me since.

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New Here ,
Feb 08, 2024 Feb 08, 2024

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IT Tech here. We had a user with this issue. 

We did a lot of texting (rolling back version ect). 

The main fix for us was the NVIDA drivers for this user were miles out of date. 

We downloaded the GeForce app and installed all the drivers it suggested (basically the 'gaming' ones). 

It then all worked as it should. 

 

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Community Expert ,
Feb 08, 2024 Feb 08, 2024

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Ok, good to know - but the general advice is to use the studio driv.er, not the game driver. The GeForce Experience app is also known to cause problems. You don't need it.

 

But as long as it works... 😉

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