Photoshop Crashing with Latest Nvidia RTX Driver 582.08 on Remove Background Action

Question

Greetings Adobe Community,

I was preparing a file in Photoshop for After Effects, removing the white background into transparency.

During this time, I had the December RTX driver installed, Release 582.08. This is also the same driver set that does not allow CUDA to be accessible for exporting in Premiere Pro and Media Encoder.

Photoshop would crash when attempting to remove the background of a main subject. Once this action was activated, a Photoshop crash report would generate and give the option to send to Microsoft (we use Windows Enterprise). Most of the time the front-end of the crash report would freeze and Photoshop had to be shut down using Task Manager. In some cases, the report was sendable.

I cannot get a snippet of this report anymore as we have since roll backed to the September video driver, 581.42, the roll back driver that still allows CUDA export. So two problems were fixed rolling back 581.42, as the Photoshop crash also stopped occuring.

So if you encounter this crash, one of the causes may be the latest Nvidia driver and rolling back may fix it.

Anshul_Saini · Answer

Hi @FulStak Videditr,

Thanks for taking the time to document this and share your findings. This is very helpful.

Based on what you described, the behavior you're seeing, where Photoshop crashes during 'Remove Background' while using NVIDIA driver 582.08, and the issue resolving after rolling back to 581.42, is valuable information for our engineering teams.

• It's useful that you confirmed the crash stops after rolling back the driver
• The connection with CUDA not being available in Premiere Pro and Media Encoder is also an important context
• Even without the crash report file, the driver version correlation is actionable

I'll ensure that this feedback is shared internally so the team can investigate compatibility with the latest NVIDIA drivers.

If you reencounter this problem in the future, submitting the Photoshop crash reporter when it appears will help us correlate logs more quickly.

Thanks again for sharing this with the community.

Best regards,
Anshul Saini

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