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PHOTOSHOP CRASHING

Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hello, 

All my other Adobe softwares are smoothly working but i cant open any file in photoshop. I can't open a new file, and neither can I access my old files. I uninstalled and reinstalled the software but nothing seems to work out. My device is Macbook Pro 16" 2021 model.

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correct answers 1 Correct answer

Community Beginner , Jan 05, 2023 Jan 05, 2023

Hey! 

The issue was with the 2023 version of Photoshop!

I installed the older version and now it works fine. 

Thanks

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
**Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings


If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jan 03, 2023 Jan 03, 2023

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Hello, 

Thank you for the response, but none of the options solved my issue. I am also attaching screenshots for the same. I am able to open photoshop and when i try to open a new file or an existing file it doesn't open and the screen gets hung and then none of the keys or options work or get selected. and the only option is to force quit thenScreenshot 2023-01-04 at 01.09.41.pngScreenshot 2023-01-04 at 01.09.25.png. and I always have to force quit it.

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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In System Preferences (System Settings in Ventura), >Security & Privacy, >Full Disk Access, do you see Photoshop listed? If not, add it and try again.

This explains how to do so for Photoshop: 

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-dis...

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Jan 04, 2023 Jan 04, 2023

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Nope, still not working

Get Outlook for iOS<>

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Community Expert ,
Jan 04, 2023 Jan 04, 2023

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Try logging into another user account (you may need to make one), still crashing? 

Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 

You might want to try running a free utility like Onyx: still crashing? 

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Hi @PRIYANKA277908198j4n sorry to hear this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Community Beginner ,
Jan 05, 2023 Jan 05, 2023

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Hey! 

The issue was with the 2023 version of Photoshop!

I installed the older version and now it works fine. 

Thanks

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