Copy link to clipboard
Copied
Until just recently, my Photoshop CS worked great on my Dell laptop running Windows Vista.
Now, whenever I try to Save As a photo file in Photoshop, the program closes without any error message. At times I can catch a glimpse of the dialogue box that normally appears when doing a Save As.
I have tried numerous things today to get Photoshop working, but nothing has helped. I did some maintenance on my computer, including disk cleanup, etc.; as well as uninstalling and then re-installing my Photoshop CS program, which I have on a disk. The rest of the program works fine, and I can do a Save and a Save For Web.
Does anyone have any tips for correcting this problem? Any help would be greatly appreciated.
Try resetting your preferences as described in the FAQ.
http://forums.adobe.com/thread/375776?tstart=0
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
This resets all settings in Photoshop to factory defaults.
A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.
Copy link to clipboard
Copied
Try resetting your preferences as described in the FAQ.
http://forums.adobe.com/thread/375776?tstart=0
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
This resets all settings in Photoshop to factory defaults.
A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.
Copy link to clipboard
Copied
Thank you for the great advice.
After finally figuring out how to get the confirmation dialog box to appear,
I deleted the preference files and I can now Save As without the program
closing.
Thanks again.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
thank you for posting this question, I am facing the same problem.
I've tried deleting the preference files by using the Option, Command, and Shift method. But I am not able to get the confirmation dialog box.
@John Joslin and @auntof4: how did you get the confirmation dialog box to appear?
Your help will be much appreciated.
Thanks!
Copy link to clipboard
Copied
John has passed to the great Photoshop in the sky.
If you want to reset preferences click to start Photoshop and IMMEDIATELY hold down the Ctrl + Alt + Shift for a Windows machine. It is a little tricky so keep trying until you get the reset window.
Copy link to clipboard
Copied
Curt Y wrote:
John has passed to the great Photoshop in the sky.
It's funny how it never feels that way, isn't it? Every time one of his old posts pop up, I feel like adding a little comment just to say "Hi, John!"
Copy link to clipboard
Copied
Were you able to reset preferences by pressing Option, Command, and Shift right when the program opens? My CS6 keeps crashing on my Mac when I try to save and I'm not having much luck finding how to solve it. Please help!
Copy link to clipboard
Copied
@realleeee wrote:
Were you able to reset preferences by pressing Option, Command, and Shift right when the program opens? My CS6
In CS6 on the Mac:
~ Jane
Copy link to clipboard
Copied
Hi Jane, thank you so much for your response! When I followed your instruction I got a pop up window saying "Delete the Adobe Photoshop Settings File?". Would this be the same thing as resetting preferences?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Thank you John, it really worked for me. At least until now.
Copy link to clipboard
Copied
Hi John, the link is not available anymore. Can you please let me know how to reset the preferences? It'll be a tremendous help.
Copy link to clipboard
Copied
@realleeee wrote:
Hi John, the link is not available anymore. Can you please let me know how to reset the preferences?
This thread is from 2010. John isn't here anymore, nor is the link. Here is the Adobe Help page:
https://helpx.adobe.com/photoshop/using/preferences.html
~ Jane
Copy link to clipboard
Copied
Have been having this problem since the most recent update. The solution still works ten years later.
Copy link to clipboard
Copied
Hello, can you please let me know how you solved the issue? The link John provided up there isn't available anymore. I'd really appreciate your help!
Copy link to clipboard
Copied
Hello, can you please let me know how you solved the issue? The link John provided isn't available anymore. I'd really appreciate your help!
Copy link to clipboard
Copied
I had the same problem on Windows. I only solved it by removing a folder from the directory Photoshop was browsing within the "Save As" dialog when crashing. In my case it was the so called "God Mode" system folder.
If your crashes have a similar cause:
Try removing non-regular files or folders found in the directory shown in the "Save As" dialog when Photoshop crashes.