Photoshop CS5 and Sierra 10.12.5

[Neil12808]

Just upgraded to Sierra as above ,from Mavericks Os! But My photoshop won't  rum and I get error code 6! I'm asked to uninstall and then reinstall but adobe uninstaller won't work! Can some one help me?

[c.pfaffenbichler]

Have you followed these instructions?

Installing Creative Suite on macOS 10.12 (Sierra)

Also you could try using the Cleaner Tool before installing:

Use the Creative Cloud Cleaner Tool to solve installation problems

[Neil12808]

Well, I have done nothing yet! as I said I have the files on the new system but  photoshop won't run! I obviously don't want to lose all my photos etc! I just don't know how to go about sorting this problem out!

[Neil12808]

It appears all my photos are on the  Mac drive I can see them by aphoto application on the computer! just need to be able to run CS5 really!!

[c.pfaffenbichler]

What do your photographs have to do with whether Photoshop runs?

Have you followed the installation instructions in previous link?

[Neil12808]

Well, I would like to do work on the photos, but I can't because cs5 won't run! It won't let me uninstall!

Photoshop is on the computer already ,it just won't run, that's the problem!!

[c.pfaffenbichler · Accepted solution]

Photoshop is on the computer already ,it just won't run, that's the problem!!

Did you properly install it or how exactly did Photoshop get there?

Have you read post 1?

[Neil12808]

I was advised by Apple support to manually  drag files into applications on the new system! So ,this is what  I did with photoshop  CS5!

Yes I did read post! Obviously,I'm not as cleaver as you!!

[c.pfaffenbichler]

I was advised by Apple support to manually  drag files into applications on the new system!

That does not sound like good advice, please try installing the application afresh after removing it cimpletely – I am not sure the Cleaner Tool will succeed in doing that but it should be worth a try.

[Neil12808]

Well,I don't think that's the problem! I am aware that CS5 is problematic with sierra! And it seems to be the exact problem I have, that it won't run, due to a security update!

[Neil12808]

Well, the cleaner tool did nothing for me !!

[c.pfaffenbichler]

After using the Cleaner Tool did you follow the instructions regarding installation?

[Neil12808]

Cleaner tool didn't uninstall any thing!! and the uninstall in adobe doesn't work either!!

[Neil12808]

The creative cloud cleaner tool isn't seeing any of the files on my mac! hence the message fixed 0 files!

[c.pfaffenbichler]

Have you tried installing the application?

If that fails you may want to try manually removing all the components before installing.

[Neil12808]

I am assuming you mean reinstall what is already on the computer!

[Neil12808]

.....Also,what about my photo files etc. I may want to work on, how do I install them again?

[c.pfaffenbichler]

Also,what about my photo files etc. I may want to work on, how do I install them again?

Photoshop is not a file management- but an image editing application.

Where you stored your photographs is where they should still reside unless you or someone else (re-)moved them or they fell victim to some damage.

[Neil12808]

Ok! I will try to install from the CD! One question, what does mount disk image mean, and what is a DMG file!

[c.pfaffenbichler]

dmg is a Mac Disk Image File.

Apple Disk Image – Wikipedia

You should be able to download the files from here

Download Adobe Creative Suite 5 products

[Neil12808]

I have the original disk here! is that not what I should be using?

[Neil12808]

Can I use the original disk I bought for this install?

[Neil12808]

I have managed to install again from disk ,however it will not update the updates needed for the software! Any ideas??

[Neil12808]

.....Drag the Unix executable to the Terminal.??

[Neil12808]

If I do install again, will that overwrite the files already on the computer?