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Photoshop CS5 download does not work

Explorer ,
Jun 30, 2018 Jun 30, 2018

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It starts or seems to start, that is an icon moves into the Downloads folder, and there is a file 'Photoshop_12_LS1.dmg.downoad' created, but it never looses the .download suffix, meaning it is shown as an ongoing download, but it never completes, I had it run over night, it's 1.1GB.

Mac OS 10.11.6.

Thank you for your help!

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correct answers 1 Correct answer

LEGEND , Jul 01, 2018 Jul 01, 2018

If your connection is not reliable you may have to keep trying.

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Community Expert ,
Jun 30, 2018 Jun 30, 2018

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Where did you get this old version of Photoshop from?

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Explorer ,
Jun 30, 2018 Jun 30, 2018

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You mean the download location? Here:

Download Adobe Creative Suite 5 products

But as said, it doesn't download. Or maybe you are more lucky...

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Community Expert ,
Jun 30, 2018 Jun 30, 2018

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Try using a different browser. 

Nancy O'Shea— Product User, Community Expert & Moderator

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Explorer ,
Jul 01, 2018 Jul 01, 2018

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So I tried Firefox instead of Safari. The countdown showed initially 54 m[inutes], counted down to 51, then said it was finished after a very short time (too short for 1.1 GB). The download folder contained indeed a file 'Photoshop_12_LS.dmg' - hoewever, the attempt to open it returned 'Photoshop_12_LS.dmg image not recognized'.

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LEGEND ,
Jul 01, 2018 Jul 01, 2018

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If your connection is not reliable you may have to keep trying.

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Explorer ,
Jul 01, 2018 Jul 01, 2018

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Hm. You think this is the explanation, an unstable Internet connection? I don't think so. The download always comes to a halt after approximately the same time. And am downloading other stuff with no problems.

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LEGEND ,
Jul 01, 2018 Jul 01, 2018

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You could try downloading it somewhere else. I found once I just couldn't download a particularly large file until I changed ISP, though the old one said they had no limits.

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Explorer ,
Jul 01, 2018 Jul 01, 2018

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Thank you. So I'll have to find someone with another ISP.

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LEGEND ,
Jul 01, 2018 Jul 01, 2018

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Or if it's a laptop, somewhere with fast free wifi...

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