First of all let me thank all of you who have tried to help.
Yes I have put in a support request ticket but the 48 hours that they requested has not expired yet.
I do have a 1 800 number that I will try today around 12:30 PM, they are on pacific time I am on eastern.
I would of tried Yesterday but Adobe tech line told me that the wacom tablet will not work with the 64 bit version.
I am aware that sounds suspicious seeing how Wacom tablets are the preferred tool for a majorty of Photoshop users.
I take in to consideration your point about hardware issues. I have run the windows (on board) diagnostics, for the ram memory, it reported that the ram passed. I am aware that this diagnostic cannot fully test the memory. I have a local computer shop that can load test the memory. Good diagnostics is a step by step elimanation process. The memory will have to be load tested if the problem is not found else ware.
the motherboard is a Asus P5ND a very reliable and proven motherboard. I have had very poor tech support from Asus. My submitted tech support tickets are unanswered. I do believe that the reason for this is my fault I had not been able to find the serial number and I think they will only return tech requests for people that have regestered and to prove it you need your serial number. I now have found the serial number and supporting documents and a phone number. I will call them today maybe the bios needs to be updated.I am mostly self reliant on this kind of thing. In the past the only problems that I have had with motherboardes is heat and age(that is if the motherboard did not have any problems from the get go). I monitor the tempture of my system and my tower has 7 fans and CPU is water cooled. There is plenty of clean power (a source of problems often overlooked) with a ULTRA 750 W power supply.
I only buy premium ram memory (Corsair) admittedly even premium memory can be faulty but largly my experience with ram has been good. building systems for 11 years and haveing 14 computer stations to maintain at work, I know I have purchased a hundred modules and have only found two of them that I could prove were bad and they were the cheep stuff and that is why I only purchase premium ram for now on. It is hard to diagnose only a load test will prove its reliability.
Chris, you mention The term (SAFE SAVE) I am unfamiliar with that term can you please help me with an understanding?
I mention this because another indevidual (davisdont) Said " oh, I'm being an idiot again, Photoshop saved correctly but my system is set to copy the file to another folder and leave a duplicate. It was the duplicate that was BROKED during the file copy. *Photoshop unjustly accused*".
I have slected different folders to store my work in, but if I do not elect a different folder (I assumed that it was photoshop) by default, that always placed the file that I had been working on, back in the folder that it came from.
Having said that let me provide an additional observation; when I had the last freeze up, that caused corrupted files, I noticed something additionaly strange. Let me explain, I also had a word document open with a number of links that I had gathered for a project that I was working on.
I often do this kind of thing, lets say I want to do a graphic story about two friends taking a trip to Japan, I will do a google search of places to visit while in Japan and I will copy the links to a word document. when I am doing the illustrations I will go to the word document in order to get some insights into what I might see if I were really there and then I will try to put some of what I learned into the illustration to give it a sence of realism. When the computer froze up this word doc (that I had previouse saved months ago) and now had open at the time of the freeze, was also doing somthing strange.
When I finally got the computer back up, the first thing that opened was a dialog box that said in order to save this file it needed to convert the file. at first I thought that it was trying to convert a word document into the current version of word this is often the case, sometimes I will do the research on an idea, on an older computer that I have and when I try to save it on this computer it will at that time want to convert it to the newer version of office) but this is not what it was doing, it was trying to encode the file, I went with the flow and let it do its thing. when it was done I took a look at the file to see if my word document was there and what it looked like to me was that two different files had tried to merge with neither one of the files content remaining. It had the name of the file I had open with a few symbols in front of what I had named the file ($~Japan trip links(1)) my file name was (Japan trip links).
In addition let me report that my file was saved, intact, in the file folder that it came from. There it was (Japan trip links (1), at first I thought it was another document that I had done an additional Google search on, but no they were both there (Japan trip links (1) and (Japan trip links (2)
I can only conclude that It may be the load that Photoshop is pulling with these large files but the process of saveing is inerfered with when the freeze takes place and I have to force shut down
There was a suggestion to shut off open GL support and I thought I would try it. I can report that with the open GL support turned off I was able to work with a 222MB file for over 5 hours before the screen froze up and after a forced shut down I found to my delight that the file had been saved intact.
I will check back. Thanks again for all of help POBOX119 signing off .
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