Photoshop CS6 crashing after motherboard replacement

Report · Jun 10, 2023

After my desktop (Windows 10) motherboard and processor were replaced, InDesign CS6 still works fine, but (apart from a very annoying problem re-registering Acrobat, now fixed by Adobe with a more recent version) the other serious problem I am left with is that Photoshop CS6, while it opens, and I can create a new canvas, paste an image into it, crop it, move it etc, and even "merge visible" and SAVE the psd file, but when I try to PASTE A SECOND IMAGE ONTO THAT CANVAS (which sometimes works and sometimes crashes) and (if it hasn't crashed already) then CROP, it crashes, not just out of the file, but out of Photoshop. It's as if I never turned the program on - except that I can open the saved psd file.

I uninstalled Photoshop - there were two CS6 listed but the one that wasn't annotated (64X ?) was paled (grayed) out and I uninstalled both - then reinstalled it from a link Adobe sent me in 2021 (when I also had major problems getting parts of CS6 running after hardware replacements).

This unexpected and complete crash out of the program makes Photoshop extremely difficult and frustrating to work with.

Any advice on how to fix this and/or information about why the possible reason for it crashing would be appreciated.

The motherboard I believe is the same model as my old one.

Report · Jun 10, 2023

reset your ps presences.

------------------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Jun 10, 2023

I did not understand whether you've copied my post elsewhere to a more effective place - please clarify what you meant.

Report · Jun 11, 2023

you posted your message in a forum devoted to questions about the adobe forums. i moved your post to the photoshop forum and made a suggestion to resolve the crashes.

Report · Jun 11, 2023

I would do a manual reset of the photoshop cs6 preferences by going to

C:\Users\UserName\AppData\Roaming\Adobe\Adobe Photoshop CS6

and trashing the

Adobe Photoshop CS6 Settings folder

If you have any custom Workspaces in the Adobe Photoshop CS6 Settings folder , remove

those first so you can put them back after the reset.

https://helpx.adobe.com/photoshop/using/preferences.html

Another thing you want to do is from within photoshop cs6 go to Help>Updates and install any available updates.

Report · Jun 11, 2023

Thanks Jeff

It han't fixed the issue. I deleted that folder (no custom workspaces to worry about), and updated CS6, but there were no updates for the Photoshop module.

After all that was complete, I opened Photoshop CS6, opened the psd file I was trying to work on, cropped it successfully, saved it, opened a similar psd file that I needed to copy one part of the image from, copied that merged section, pasted it onto the first file, then realised the copied bit need Transform/Scaling, and as soon as I hit "Scale", Photoshop disappeared without trace as if it had never been opened.

Report · Jun 11, 2023

Jeff

Further to my reply, I've now repeated the opening of the two psd files (neither of which were available from "Open recent"), copy merged the desired part of the second image, pasted it ont the first image and saved. With the pasted layer highlight, selected Transform / Scale and immediately the program disappears. Starting Photoshop again, I still don't see the first image in "Open Recent". When I open that image, the layer with the copied image is still there. Instead of using "Transform" I decided to try "Free Transform", which allowed me to rescale the copied bit and move it into place, and even use the tick to apply the transformation, but then trying to save that file makes the program vanish. Doing all that again allowed to rescale the copied bit in its default paste location and SAVE the file, but as soon as I try to move the scaled bit, the program vanishes. Doing that again, it vanished at the save stage, and anyhow, the file on opening did NOT have the rescale applied. It's as if some sadist is sitting on the other end there in San Jose taking great delight in preventing me being able to complete the Rotary Annual Report. "Hee heee hee, what trick can I play this time ... "

Report · Jun 11, 2023

Could it be a Java / Javascript problem? I know nothing about Java except that it has occasionally caused annoying and time-consuming problems for the best part of 20 years in both work and home environments, all on Windows systems. This was suggested as a cause of 2017 problem with an Apple OS. The problem seesm similar or identical.

Report · Jun 11, 2023

Do you have a separate Graphics Card or are you using the motherboard onboard (intergrated GPU) graphics?

If you have a separate graphics card, did you disable the onboard graphics in your computers bios?

Report · Jun 11, 2023

It might help also if in photoshop cs6 you go to Help>System Info and paste the contents here on the forum.

Report · Jun 12, 2023

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 16279 MB
Free memory: 9577 MB
Memory available to Photoshop: 10817 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 12-Jun-23 at 10:16:32 AM (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 12-Jun-23 at 5:02:29 PM
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
No video card detected
Serial number: 90148907324101193948
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\user\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 221.6G, 90.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.9672
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.9672
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.9672
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 9.1.1
Camera Raw Filter 9.1.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

Report · Jun 12, 2023

Jeff

That Windows NT is not correct according to my Windows settings

Windows 10 Pro

Version 22H2

OS build 19045.2965

and something about an Experience Pack

Report · Jun 12, 2023

Somethings up with your graphics card since photoshop cs6 doesn't see it.

If you open dxdiag and go to the Display page, what does it say?

https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...

Report · Jun 12, 2023

Jeff

It's a very long file - here's the first part:

Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7D82
BIOS: BIOS Date: 12/07/21 13:15:47 Ver: V1.00 (type: BIOS)
Processor: Intel(R) Core(TM) i3-10100 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16280MB RAM
Page File: 6178MB used, 11949MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 710
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GT 710
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_128B&SUBSYS_86CB1043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10146 MB
Dedicated Memory: 2007 MB
Shared Memory: 8139 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.653320,0.335938), Green(0.322266,0.609375), Blue(0.152344,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: DELL SE2719HR
Monitor Id: DELF115
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67369ca881613a11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67369ca881613a11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67369ca881613a11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_67369ca881613a11\nvldumdx.dll
Driver File Version: 30.00.0014.7360 (English)
Driver Version: 30.0.14.7360
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 09-May-22 10:00:00 AM, 1056472 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-51CB-11CF-336F-C5A60EC2D335}
Vendor ID: 0x10DE
Device ID: 0x128B
SubSys ID: 0x86CB1043
Revision ID: 0x00A1
Driver Strong Name: oem115.inf:0f066de3792a6302:Section002:30.0.14.7360:pci\ven_10de&dev_128b
Rank Of Driver: 00CF200

Report · Jun 12, 2023

I opened the case to look at what must be the graphics card, with the HDMI port, and all I can see is the brand ASUS. I wonder if there's a discrepancy between it and the NVIDEA listed in that dxdiag file?

Report · Jun 12, 2023

I would try an install of the latest Navidia drivers for your GT 710 card

Driver Version: 474.30 - Release Date: Thu Mar 30, 2023

https://www.nvidia.com/en-us/geforce/drivers/

Report · Jun 12, 2023

Jeff

I would if I could, but this company (like many others) has no clue how to design a Customer Relations Management (CRM) interface that works for ALL its customers, including non-experts and people NOT fixated on the intricate details of their graphics card. There is no obvious category for the GeForce GT 710 card, either in their current list or their legacy list, and the closest to it is three items for Notebooks, which are not correct.

I finally found, via non-working chat, a way of messaging them, and sent this:

"Apparently my driver for GeForce GT 710 graphics card is defective or outdated, yet in your driver download page, it appears to be impossible to find the product, and I cannot find out what Series it belongs to, so I cannot find your driver.
You also make it extremely difficult to obtain this information - it has taken a long and frustrating process to find this page."

No further ahead at this juncture.

Thanks for your continued attention and help - it is much appreciated.

Report · Jun 12, 2023

In that message to Asus, I continued:

"Please email the driver for NVIDIA GeForce GT 710 for my system :
Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Processor: Intel(R) Core(TM) i3-10100 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
Memory: 16384MB RAM
or if it's too large, please send the DIRECT LINK so I don't have to navigate through a system that's impossible to navigate though."

For the record, so I can find it again, my reference number for follow up: #230612-000780 .

Report · Jun 12, 2023

Here's a screenshot of what to enter in the different fields to get the graphics driver for your GT 710.

Then click on Start Search and you'll get the Driver Results of which you want the first one listed.

https://www.nvidia.com/en-us/geforce/drivers/

Report · Jun 12, 2023

Jeff

Good luck finding what Series the GeForce GT 710 is in - and their so-called CRM architect has ensured that you cannot get anything without knowing that and where to to find it. Putting the product name into a search is NOT possible.

Report · Jun 12, 2023

You click on the different fields a chose from a drop down list

Report · Jun 13, 2023

Thanks Jeff

I see you've highlighted a "700 series" where I've now found the product listed. Perhaps it seems obvious that I should have looked there, but I was confused by the GT.

This is what they show there - I'll have to assume that this is actually a driver, and then work out how to go about replacing the existing one with it (at present I have no idea) :

GeForce Security Update Driver

Version:	474.30 WHQL
Release Date:	2023.3.30
Operating System:	Windows 10 64-bit, Windows 11
Language:	English (US)
File Size:	706.87 MB

Report · Jun 13, 2023

You download the driver to your computer then double click on it to to run the installer.

Where it says Get Download

Report · Jun 13, 2023

It's vital that you DO find out the version of the driver you are running before the update, don't just guess, get the exact number. It's entirely possible that the update will make things much worse, and you need to know where to go back to.

Report · Jun 13, 2023

Google tells me to run Device Manager, but if I right click on the Window and select Run and paste Device Manager, it doesn't find it and run it. So I'd appreciatea stepwise procedure for determining the version of my driver.

Photoshop CS6 crashing after motherboard replacement

5 Correct answers

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