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Photoshop CS6 crashing after motherboard replacement

Explorer ,
Jun 10, 2023 Jun 10, 2023

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After my desktop (Windows 10) motherboard and processor were replaced, InDesign CS6 still works fine, but (apart from a very annoying problem re-registering Acrobat, now fixed by Adobe with a more recent version) the other serious problem I am left with is that Photoshop CS6, while it opens, and I can create a new canvas, paste an image into it, crop it, move it etc, and even "merge visible" and SAVE the psd file, but when I try to PASTE A SECOND IMAGE ONTO THAT CANVAS (which sometimes works and sometimes crashes) and (if it hasn't crashed already) then CROP, it crashes, not just out of the file, but out of Photoshop.  It's as if I never turned the program on - except that I can open the saved psd file. 

I uninstalled Photoshop - there were two CS6 listed but the one that wasn't annotated (64X ?) was paled (grayed) out and I uninstalled both - then reinstalled it from a link Adobe sent me in 2021 (when I also had major problems getting parts of CS6 running after hardware replacements).

This unexpected and complete crash out of the program makes Photoshop extremely difficult and frustrating to work with.  

Any advice on how to fix this and/or information about why the possible reason for it crashing would be appreciated.  

The motherboard I believe is the same model as my old one.  

 

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correct answers 5 Correct answers

Community Expert , Jun 12, 2023 Jun 12, 2023

I would try an install of the latest Navidia drivers for your GT 710 card

Driver Version: 474.30 - Release Date: Thu Mar 30, 2023

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Community Expert , Jun 12, 2023 Jun 12, 2023

Here's a screenshot of what to enter in the different fields to get the graphics driver for your GT 710.

Then click on Start Search and you'll get the Driver Results of which you want the first one listed.

https://www.nvidia.com/en-us/geforce/drivers/

 

navi.png

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Community Expert , Jun 12, 2023 Jun 12, 2023

You click on the different fields a chose from a drop down list

 

naviv.png

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Community Expert , Jun 13, 2023 Jun 13, 2023

You download the driver to your computer then double click on it to to run the installer.

Where it says Get Download

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LEGEND , Jun 13, 2023 Jun 13, 2023

It's vital that you DO find out the version of the driver you are running before the update, don't just guess, get the exact number. It's entirely possible that the update will make things much worse, and you need to know where to go back to.

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LEGEND ,
Jun 13, 2023 Jun 13, 2023

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Works for me, but that's not where to type it. Type Device Manager in the Windows 10 search box next to the Start Button. That's supposed to be the universal place for starting and finding things. You can't however paste this into the RUN box.

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Explorer ,
Jun 13, 2023 Jun 13, 2023

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I no longer have that search box.  Every update to Windows makes it less user friendly and less intuitive

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Explorer ,
Jun 13, 2023 Jun 13, 2023

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OK I eventually bumbled my way to it in Settings, and the version is 30.0.14.7360  of 9 May 2022  .  

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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Test Screen Name,

 

The driver version has already been documented in the above pasted contents of the dxdiag.

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Explorer ,
Jun 13, 2023 Jun 13, 2023

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YAAAY!!

So far so good.  Those actions that were causing Photoshop to just vanish without trace, are behaving normally now.  Fingers crossed, touch wood and all those other useless superstitions that it continues to behave.  And that nothing else starts misbehaving.

Particular thanks to Jeff Arola, but also to everyone who took some interest in my particular problem.

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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Glad to hear you got it fixed.

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