Photoshop CS6 does not open or create files

[hoochblues]

I am using Adobe Cloud. And have downloaded Photoshop CS6. Using it locally.

It was working fine.  For weeks. The application still loads without error. But if I open a file nothing happens. No error message. But no file appears. And if I try to create a new file the same thing. No error message. But no new canvas to work with. In both cases nothing appears in the layers panel.

The Help menu gives me the option of deactivating. So I am assuming it is not an activation issue.

Fireworks works fine. Illustrator works fine. Only Photoshop has this problem.

I am running Windows 8. 64bit. 12gb. NVIDIA GeForce GTX 560 2gb. Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64. No optional 3rd party plugins.

[Guest]

I might be jumping the gun on this one, but I haven't had any problems with Photoshop for 5 days now. I switched from a Logitech G500s mouse to a Zowie FK1 and my issues went away. I've heard of people solving this issue by switching out their mouse/keyboard and I guess it's true.

Apparently Photoshop doesn't like Logitech peripherals.

[cykopat]

I have the Logitech Keyboard and Logitech G902. I know I have tried removing the G Logitech Software and still had the issue. I'll try to remove the devices next.

[Guest]

Removing the software does nothing. You have to remove the hardware.

I've been using Photoshop reliably for over 2 months now. It's definitely not a coincidence, the Logitech mouse was the problem.

[cykopat]

Well I solved it by keeping my Logitech Mouse and Keyboard and installing the Windows 10 Tech Preview. No issue since.

[Speedrookie]

Do you have a printer installed?

I had this same issue, went away with my computer for a few days. Photoshop started working fine again. That is the only difference other than a xbox controller. I think the printer is the only relative answer so give it a shot if you have a printer unplug the USB! Worked for me (I Think)

If it does work let me either by telling me or marking this as the answer!

[bitswub]

Open Photoshop, press Ctrl + Shift + Pause. Create a new file, it should work.

[Guest]

bitswub wrote:

Open Photoshop, press Ctrl + Shift + Pause. Create a new file, it should work.

I just had to drop by and say THANK YOU!  I had been tearing my hair out over this issue for a few years now, across different versions of Photoshop CS on different machines running different generations of Windows.  Was getting quite sick of having to reboot every single time that Photoshop decided to give me the "silent treatment" as described in this thread.  Just now I happened across your solution, and thought that the simplicity was too good to be true, but decided to try it anyway- and it worked!

Question is, what does this magic key combo actually do?  it doesn't appear in the official reference manual, nor in any other list of shortcuts that I've come across (Google isn't helping either).  I'd love very much to have the lowdown here, since I've wasted so much accumulated time (and therefore money) on this silly yet infuriating problem.  Also, if there's any reason why it remains undocumented, it'd be nice to know about it.

Once again, many thanks for this!

[teodorh68303600]

Me too, I had to drop by to say Thank you. Not sure what this shortcut is for (or just Ctrl+Break would do the same here), but you saved me days of eventual troubleshooting in CS6. Everytime I have some problem with PS, it always turns out a PS-only frustrating issue. The staff is always trying to accuse everything else but not their product, which is somehow normal. PS is the #1 software that cost me weeks and months worth of wasted time over the years chasing solutions to problems that render their software almost inoperable.

Good I stumbled upon this thread early in the process (only 2 hours wasted) to "fix" this. I've had already started to feel the next heart attack after I thought the amount of time this would cost me this time.

PS CS6 was working for 4-5 years without this problem on this installation of Win7 x64, now luckily - again. No software changes in the last 4 months. It started just today out of nowhere.

Glad to have this user-community.

[justing42831840]

Cntrl Shift Pause fixed it for me, thank you

[Flytta5E72]

Hello everyone,

Just wanted to share a solution that worked for me. 

Adobe CS6 (13) used to work without a problem on my laptop. But recently started having this error whenever I opened a file or create a new file. It would stop, tried uninstalling and re-installing nothing worked. 

Then I realized that I had updated my Nvidia drivers to the latest one which solved some other problems on my laptop while using audio applications (usually GPU may be conflicting with audio drivers when external interfaces used)

So that made me think about it. Since I'm not able to revert a problematic graphic driver which will stop my audio-related work, I just tried using CS6 with my integrated graphic driver by right-clicking and choosing an intel integrated one. 

Problems solved and now I'm able to use it without an issue.

Just wanted to share.

Thanks

Flytta

[margaret_O]

In my case, the integrated graphic driver was a problem (in my case, Intel(R) Iris(R) XE Graphics).  I do not have a separate graphics card installed in my laptop.

What seems to have fixed the issue for now is uninstalling the integrated graphic driver (it was listed under Display Adapters in Device Manager), restarting the computer, uninstalling it again,  and then Scan for Hardware Changes where it reinstalled the integrated graphic driver. Now Photoshop works.

The problem occurred after the last Windows update. I specifically tested Photoshop before the update, when it was working, and after the update, which seems to have broken Photoshop. Rolling back the update didn't fix the problem. I did uninstall and reinstall CS6 (causing further headache because Adobe has changed how it activates installations, took me additional hours to sort that out). But I think something about how Windows updated the integrated graphics driver created the problem, because at first when I tried to update the driver today when Photoshop broke, it updated (but didn't fix the Photoshop problem) and then when I uninstalled the integrated graphics driver completely, but after Device Manager found the driver again through Scan for Hardware Changes, when I tried to update the driver again it returned that it was already updated. This was already after I reinstalled the latest Windows update, btw.