Photoshop CS6 icons sometimes do not appear on Macintosh

[clinton_dyches]

Yes, this is a question.

I've been using my trial of Photoshop CS6 Extended for 10 days now. I have run into a peculiar problem - when saving a file Photoshop does not display any sort of icon. No thumbnail, no generic, nothing. It's not a huge problem, I can always open the image but not by double-clicking on the icon: it's just not there.

I'm wondering if anyone else has had this problem and if there is a resolution to it - or is it just a bug? I didn't have this problem with the beta version and I've repaired all permissions on my hard drive to see if that was the problem.

Any help would be appreciated.

Regards,

Clinton

[William_Donelson]

Chris Cox wrote: The file has the icons intact - sending me the file won't help. The problem is with Apple's extraction of that data to their own cache, or their display of the data from that cache.

I am not convinced that your writing of the icons has not somehow changed. Yes, I am sure Apple is not doing it right, but also you may be writing the icons a different way, since other programs seem to have no trouble...

For example: this time rebooting brought back my preview icons. But... it could be that the format etc that you use is somehow different than for CS5. Your current way of writing icons could be perfectly Apple-legal, and they clearly have a bug, but your perfectly legal icons might somehow be different from those written by CS5.

[Chris Cox]

Other applications also sometimes have problems with icons on MacOS.

Again, until Apple tells us the nature of the bug in their code, we don't know exactly what could be going wrong.   For all we know they might be making a mistake with version numbers...

We're trying to work around the OS bugs, but the bug is in Apple's code and only they can fix it.

[William_Donelson]

Chris Cox wrote: We're trying to work around the OS bugs, but the bug is in Apple's code and only they can fix it.

So you are saying definitively: the way CS5 and CS6 write icons to OSX is the same?

[Chris Cox]

I'm saying that even minor differences could trigger a bug in Apple's code - we won't know until Apple tells us what the bug in their code is.

[conroy]

William, the icons are significantly different.

[William_Donelson]

Perhaps there is another app that can create the icons reliably? As a post-process after editting?

I suspect Graphic Converter batch mode will do it, but I'm not sure how.

[Chris Cox]

Photoshop creates the icons correctly, but the OS does not read or display them correctly.

And several users have had luck with disabling Photoshop's icons in preferences, but leaving previews (embedded thumbnails) enabled.

[William_Donelson]

Chris Cox wrote: Photoshop creates the icons correctly, but the OS does not read or display them correctly.

And several users have had luck with disabling Photoshop's icons in preferences, but leaving previews (embedded thumbnails) enabled.

Everyone, does turning off the "Windows Thumbnail" option in the icon/preview preferences fix the problem?

I realise now that I had this option turned off in my CS5.1 Photoshop... Is this why I had no trouble with CS5.1 ?

[MRL-NZ]

Turning off Windows Thumbnail solved it for me, at least for the moment.

[scoop_hk]

Did not help me.

Onyx did briefly - then Cocktail did briefly - nothing stays fixed.

[William_Donelson]

scoop_hk wrote: Did not help me.

Onyx did briefly - then Cocktail did briefly - nothing stays fixed.

Did you try restarting your Mac?

[scoop_hk]

Over the course of this discussion - probably hundreds of times.

But if you mean immediately after disabling the Windows Icon - yes - as that was part of the suggested fix.

[Donald_Gudehus]

William,

In Photoshop preferences, try:

Image Previews:  Always Save

     Icon:  Unchecked

     Windows thumbnail:  Checked or Unchecked

No need to reboot your Mac or restart Photoshop.  Please tell us if that helps.

[Was DYP]

Donald_Gudehus wrote:

William,

In Photoshop preferences, try:

Image Previews:  Always Save

     Icon:  Unchecked

     Windows thumbnail:  Checked or Unchecked

No need to reboot your Mac or restart Photoshop.  Please tell us if that helps.

You will be fine that way which lets the OS create the icon if you have that checked in the OS preferences. I have had Image Previews:  set to Always Save for months now with out a problem.

But if the corruption has started you will need at least to log out and then log back in to clear the icon view corruption.

I don't believe Windows thumbnail:  Checked or Unchecked has any affect on the icon view corruption in Mac OS started be CS6. It only happens when Icon is checked.

[conroy]

This post being a reply to one of yours, Was_DYP, does not imply that I think you're unaware of the content. The post is for any reader.

Photoshop preferences uses the term Image Previews to refer to OS X custom file icons and Windows thumbnails. The use of the word Previews can be confusing because OS X can generate another type of icon called a preview icon.

Both of the following conditions correctly result in the same non-creation of custom file icons:

Image Previews = "Never Save" (which automatically clears Icon checkbox).

Image Previews = "Always Save" and Icon checkbox cleared.

The Windows Thumbnails status is irrelevant to OS X icons. Enabling it doesn't result in extra thumbnail files, visible or hidden, even when I save to a FAT32 thumb drive so who knows why the checkbox is there?

Also, Image Previews = "Ask" never results in me being asked if I want an icon. I find it has the same effect as "Never Save", so who knows why "Ask" is provided as an option?

[Was DYP]

10.8.3 is out. Is it fixed?

[Chris Cox]

Last I heard, Apple was not able to determine the cause, even after hints from users that doing a clean OS install instead of an upgrade fixed the problem.

[William_Donelson]

Turning off Windows Icons fixed it for me, a while back.

[6i]

Chris,

As I wrote you before, there are not problems at all if you save the .psd on a not-journaled file system. Tell them if they can follow this hint somehow.

[enigma51564]

Chris, I did the clean install OS and for a while, that solved the problem. Now the problem has returned. If I log out and log back in, it usually restores the missing icons. Sometimes a simple force quit of the finder will also restore the greyed out icons, but not every time. I believe this to be a Mountain Lion issue, as you have stated. Wish Apple would get on the stick and resolve this, but it takes them forever to deal with things like this.

[conroy]

enigma51564 wrote:

I believe this to be a Mountain Lion issue, as you have stated.

The problem that's discussed in this thread is evident on Snow Leopard, Lion and Mountain Lion systems.

The problem is one very specific problem. There are other problems with icons in OS X which some people wrongly mistake for the problem that's discussed in this thread.

greyed out icons

This thread is not about about grayed-out icons. It is about icons not being displayed at all.

[enigma51564]

Conroy:

I stand corrected. What I should have said was that this is a MacOS issue, which I do believe Chris has stated.

[6i]

It is, because the icons are showing up fine if the filesystem is not journaled.

[William_Donelson]

My file system is journaled, and with Windows Icon creation off, I don't have problems any more.

Your mileage may differ.

[6i]

The windows icon creation off, did the trick for me as well, for a couple of days. I don't know, but without the journaling it just works!