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Photoshop CS6 - Screen flickering when using brushes with new MacAir 2013

Forum|Forum|13 years ago
June 26, 2013
4 replies
48026 views

Would the Adobe team please respond to the issues reported by several users:

http://forums.adobe.com/message/5449199

A number of users experience severe screen flicker in Photoshop CS6 when using any of the larger brush type tools (cloning, eraser, brush, spot healing, burning, and dodging). As many on this thread are experiencing, it is awfull and unusable! The flicker is screen wide black boxes, sometimes the whole screen goes black. It only seems to happen when we put the cursor over the image to edit.

Hardware: MacBook Air 13", Haswell 1.7 GHz, 8GB, 512 SSD Software:

Photoshop CS6 v13.1.2 20130105.r.224, OS X v10.8.4 (and perhaps others)

Looks like a CS6 is not compatible with teh new MacAir. Please look into this and advise.

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64 Operating System: Mac OS 10.8.4 System architecture: Intel CPU Family:6, Model:69, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Message was edited by: GSVAI

This topic has been closed for replies.

Correct answer PECourtejoie

Apple has released an update to the MacBook Air 2013 that fixes this very issue: http://support.apple.com/kb/DL1672

PECourtejoie

Correct answer

Community Expert

Apple has released an update to the MacBook Air 2013 that fixes this very issue: http://support.apple.com/kb/DL1672

Chris Cox

Legend

After a week of testing this myself: the fix works. And the other drawing hangs/glitches are cleaned up as well. Photoshop CC and CS6 are now working quite smoothly on my MacBook Air.

B

babawich

Participating Frequently

This appears to be working for me too. Now back to work we go

P

petersillions

Participant

Hello I'm an unfortunate new owner of Mba 13" 2013, and also experiencing the same flickering problems again and again... I've been checking different forums / discussions, still stuck with my machine, but i wonder why isn't there any discussions update since 4/5 days now... Does it mean that everybody found out solutions (with updates, patches, from apple or adobe) since then or simply just turned back the faulting Macbook Air to Apple to get money back and wait?

Thank you, Two days left before the end of the 14 days return policy...don't know what to do. Don't have any clear news...

M

Mike_Howard_s_Screen_name

Participating Frequently

@petersillions - apple is aware of the problem and engineering is working on it - according to the senior applecare tech I talked with.

My experience is that the issue is triggered when the brush size exceeds some fixed threshold. I get flickering when using quick mask and the brush size is greater than 1937 pixels. I haven't experienced problems with other tools, but I don't do a lot of things on the MBA that use a large brush.

If yours is acting similarly, you should have a useable machine if you keep our brush sizes down.

You should also know that Apple swapped out my original MBA (purchased next day after announcement) after seeing the flicker at the genius bar. The new one exhibits the same problem.

If you do decide to keep the machine, then you probably should report the issue to apple. Be prepared to argue a little because the flickering does NOT show up when diagnostic software is running - so they cannot capture it using remote tools. I've tried catching it on iShowU & Quicktime. The apple tech tried using their screen charing and that failed. I sent them an iPhone video 'just to make the point'.

Good luck either way you decide to go.

A

alfredoh74638280

Participant

Just wanted to say to everyone I ended up returning my New Macbook Air for a Macbook Pro 13. Glad I did even though it was a difficult decision. Was in love with the Air and was running out of time, if your using Photoshop the Macbook Pro seems more solid, no flickering from day one. You can read more here https://discussions.apple.com/message/22427735#22427735

thanks for sharing and the support. good luck to everyone.

T

theschindlerlist

Participant

I took my laptop to the Apple Store two days ago because of this problem, and they called me today to go and collect it. The guy confirmed the problem and told me I should wait for an update from Apple or may be also from Adobe. No more details on when it should come up or anything else.

Chris Cox

Legend

>> The flicker is screen wide black boxes, sometimes the whole screen goes black.

What you're reporting is either a bug in the video drivers, or a bad GPU.

In either case, Apple is the only party that can solve it.

B

babawich

Participating Frequently

This is also happening in the new Photoshop CC . I have seen a few people complaining about this on other forums such as Mac Rumors as well. I have the 2013 Macbook Air i5/8gig machine with Haswell.

Everything else works great on this machine so this is clearly an Adobe issue that needs to be resolved asap.

Chris Cox

Legend

No, you most likely don't have other applications using the GPU in the same way.

Especially if it happens in CS6 (and hasn't happened on other hardware), it means a bad video card driver or GPU.

And since we haven't heard of that many people having problems, it might be bad batch of hardware.

You really need to talk to Apple about this.

We will try to pursue it with our Apple contacts.

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