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Photoshop CS6 suddenly a trial version of Extended.

Forum|Forum|13 years ago
December 13, 2012
26 replies
242315 views

Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?

macOS

Correct answer J453

Stacey Bindman wrote:

Adobe is "the best", and they should stand up and admit to this problem and make good on their product!

Just FYI, they have admitted the problem is theirs, have provided workarounds, and have promised to have it fixed in the next few days. I don't think today's Bridge update is the one, since I'm sure they would be all over the forum saying so if it was.

http://helpx.adobe.com/photoshop/kb/trial-screen-displays-you-open.html

-Noel

Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue:

Trial screen displays when you open Photoshop CS6 - When you open a copy of Photoshop CS6 that you purchased, a notice displays that you can try this product for 30 days

How to get the Update

1. In Photoshop, choose Help > Updates.
2. The Adobe Application Manager will launch. Select Adobe Photoshop CS6 and choose Update.

http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html

Show previous replies

Jo Ann Snover

Inspiring

So today's wrinkle on the problem was that I launched Photoshop and get the regular (licensed) splash screen and then over the application window an error message that says there's a problem with the license and that I should restart my computer and try again. If the problem persists contact Adobe support. The error was 129.9

I quit Photoshop and started it up again - didn't reboot my Mac Pro - and the product ran fine with no complaint about the license.

I have already entered my serial number twice to get rid of the trial mode and now this. As far as I can see the only change was that I restarted my mac earlier in the day (CS6 was not running at the time) and this was the first time I ran Photoshop after the restart.

I am receiving e-mail updates on this thread and unless I've missed it, I don't recall anyone else mentioning error 129.9. Mac Pro (early 2008) OS X 10.8.2 Photshop CS6 13.0.2

B

BriGuyAG

Known Participant

FWIW,

I had been having this issue lately as well. In one of my latest attempts to fix the issue by entering my Master Suite serial number (again) into Adobe Application Manager, it allowed me to use Photoshop, but AAM was listing "Try" to the right of Photoshop with most everything else listed as "Installed." I was like, "TRY??? I bought and registered this about 7 months ago!"

Today I thought, I wonder if it still says that? So I launched AAM and immediately got notice of an update to AAM (I guess AAM updates aren't found/displayed in the Apple menu bar, like other updates -- i.e. Adobe "A" logo w/ a number next to it? There was no notice in the menu bar of any updates.). So I applied the update and everything in my Master Suite is showing as "Installed" at the moment.

I'm ... uhhh ... cautiously optimistic.

We'll see what happens in the near future.

My system:

MacBook Pro (late 2011) // OS X 10.8.2

S

smei_ch

Participating Frequently

Install of 13.0.3 didn't help, my version ist still not activated. And I will not do that until Adobe confirms that my activation counter stays like before.

And no response from support, what's going on there??

K

klauserator

Participant

So after running into the problem with the 13.0.2 update (and fixing it by entering the serial number), I installed the 13.0.3 update (yeah, I should have known better), and the same thing happened. It seemed to be fixed by entering the serial number again, but a few launches later, it reverted to an extended trial. I entered the serial number once again, and it seems to be OK so far (fingers crossed)... This is also on OS X, by the way.

R

richardn

Known Participant

Everyone,

I've been in discussions with Barry and he suggested I run Disk Utility and fix permissions on the hard drive where the application is.

I did this yesterday, shut down the iMac, shut off the mains, and then switched it back on again. The problem persisted.

However, this morning for some reason I'm able to open Photoshop CS6 and it starts up without asking for Serial numbers. I did it three or four times in quick succession.

The Adobe Application Manager is telling me that the 13.0.3 upgrade is available, but I haven't installed it yet.

It might just be worth Fixing Permissions to see if it helps.

Here's a link that Barry sent me on how to do it if you're not sure. It only took my machine 12 minutes to do. Just long enough for a coffee.

http://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

Cheers

D

DaveHughes1958

Participant

Same thing happened to me this morning, seen the updater notification, was working in Lightroom at the time so clicked on the updater and when it was finished tried to export a file to Photoshop for editing and got the CS6 extended message. After finding this thread and entering my serial number when I relaunch PS it is back to showing CS6. I also got an email from Adobe asking for a confirmation of my address even though I have been registered with them for years.

Photoshop version is showing 13.0.3 and checking for updates indicates my software is up to date.

Message was edited by: DaveHughes1958

J

jdiii

Participant

Another "me too." Performed the 13.0.2 "upgrade" and got put in 30 day trial mode.

NOT happy.

Adobe needs to issue an update to fix this immediately.

C

castl1

Participating Frequently

It's been about 30 hours since I reinstalled CS6 and only upgraded to

13.0.1 and ACR 7.3. So far, the demonic CS6 Ext trial has not raised its

hideous head again!

C

ClintGryke

Participating Frequently

I'm on 72 hours now so I'm pretty sure it's safe to say that the reinstall to 13.01 and ACR 7.3 is a definite fix.

Again to reiterate, unless you have a new Retina Mac, the 13.02 update is pointless. So there is no point in getting annoyed as it is very simple to fix. Getting mad about it is understandable - I was really mad last Saturday and Sunday having wasted some hours and gone around in circles. But that was before I knew how to fix it for sure. Reinstalling might be an inconvenience but it is not a big deal. Takes about 15 or 20 minutes when you know what you need.

It would have been if somebody from Adobe had come in to this thread and given some assurances. And removing the download wouldn't do any harm to save numerous other people getting affected. But I guess they can't admit a bug openly until they have a fix for it. It would be interesting to know what proportion of Mac PSCS6 users have been affected.

K

kevwil69

Participant

This just happened to me too. WHAT THE F!#%?? (kinda freaking out)

I've actually never had a problem with Photoshop (except forgetting to de-license a machine before I wiped the drive).

There's a lot of discussion here, but I'm not sure what the solution is. Reinstall? Re-enter the serial number? Sell all my material belongings and move to Tibet?

warm_Mischief16B7

Participating Frequently

I had it happen on one system yesterday and after entering the serial number it seemed to work ok but then this morning it reverted to a trial version.

Strangely enough, I have 13.0.2 on another system and it hasn't yet deactivated itself.

R

Ricky the aphrodisiac

Participant

Re-install the cs6 and don't update it. It's a bug. Adobe is gonna launch a update soon most probably within this week. So just be patient. Hope your photoshop will run fine. Wait for the update...

H

hoss33bmp

Participating Frequently

and DO NOT update to 13.0.2

Adobe Application Manager is hanging in my menu bar and wants me to install the update. I WON'T!

R

richardn

Known Participant

OK, I think I'll just live with it until the fix comes out.

It would be nice if Adobe gave us all a free Extended Version for all the trouble and frustration we've had.

(In the interests of good customer relations, of course.)

(And because they're all thoroughly decent chaps.)

(And because it's nearly Christmas.)

Thanks Adobe!

K

kendall69

Participant

Major marketing scam fom Adobe. WHAT SCUM. Not a bug, but a frustrating wat to get you to spend $29.00 a MONTH. Remove by going to Pref. and remove pop up.

Re enter serial number.

AMAZING that Adobe of all companies would stoop this low. What not making ENOUGH money Adobe. Need to squeeze the rock a little more.

Noel Carboni

Legend

Perhaps it would be good to identify just what "pop up" you're talking about. How about posting a screenshot?

If you're referring to the dialogs Stacey shows in post 30 above, there's no preference for removing those. The software has to activate to eliminate those.

The issue here is that there appears to be a bug in the software causing it to become deactivated.

-Noel

Noel Carboni

Legend

Excuse my ignorance in this matter. But is photoshop checking the licensing over the internet when I start the app? How does photoshop CS6 react when not online? I better not see a license popup or have other issues when I am working offline.

Thanks for the help and advice.

Hate to say it, but chances are you're going to see an activation dialog whether you're online or offline.

-Noel

T

tedwca2

Participant

I had the same issue with Photoshop reverting to the trial version after running the latest update. I don't even want the extended version. Entering my serial number and relaunching resolved the issue, but it messed up the activation for several plug ins. grrrr!

Noel Carboni

Legend

I kind of doubt that Photoshop's activation issue messed up the activation of plug-ins.

But it's possible the change of Photoshop versions did.

What plug-ins are they?

-Noel

C

ClintGryke

Participating Frequently

Just to note the same thing has happened to me after updating. Running PSCS6 on a Mac with OS Lion. I have never trialled the extended version and have been upgrading almost every version since the last century. Definitely a bug related to the update. I have wasted several hours tonight uninstalling and reinstalling. Hope somebody acknowledges and fixes soon.

B

boeingdriver01

Participating Frequently

I noticed that since I am using LR4.3 and PS CS6 13.01, every time I move from LR to PS it asks me if I want to use LR to render the file or if I want to just open it. I assume one would want to render with LR......does anyone know for sure ?

Also, has anyone who has this problem and fixed it with a reinstall dared to upgrade to 13.02 , I am worried about the exact same problem just happening again.....any thoughts?

G

Gleber909

Participating Frequently

Well, I'll say that the issue has not re-occurred for me. I'm running the CS6 suite, I have one serial number for everything.

After upgrading on Thursday 12/13 every single one of my Adobe products were "de-registered." As in, all of them reverted to trial mode.

When I rustled up the serial number and entered it when asked to do so, things reverted to "working fine" and I have not had to re-enter any serial numbers again.

I'm not using any of these "creative cloud" services and after this little snafu I'm going to be a little gunshy for subscribing to them.

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