Photoshop directx error

New Here ,
May 17, 2022 May 17, 2022

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I have a fresh install of photoshop on my laptop, and I get the following error when I start up, It warns of  outdated graphics drivers and says that directx is unavalible. but I updated all the avalable drivers yesterday, and when I run dxdiag, it shows that directx 12 is installed and no problems found.

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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Hi

What exact GPU do have on your system

https://helpx.adobe.com/photoshop/system-requirements.html

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New Here ,
May 17, 2022 May 17, 2022

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Quadro 1000m

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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That GPU was released in 2011 so it's pretty old, also you more than likely have dual GPU's on the laptop, see sections 7 and 8 from the below

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

 

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New Here ,
May 17, 2022 May 17, 2022

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nope, its a single gpu, but meets the minimum specs for photoshop, photoshop is just not reading the directx 12 installed (when I launch photoshop and get the compadibility report, the only fatal error is it said it is missing directx)

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Adobe Employee ,
May 17, 2022 May 17, 2022

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
May 17, 2022 May 17, 2022

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the menu is greyed out - I can't use the menues because photoshop chrashed as soon as I close the compadibility report

error-image.PNGproof of error.PNG

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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The Intel i7 2760qm has an Intel HD 3000 GPU

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New Here ,
May 17, 2022 May 17, 2022

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yeah, in device manager, there is both the hd graphics 3000 and the 1000m, but the gpu used by all heavy applications (photoshop included) is the quadro 1000m build into this laptop.

display adapters.PNG

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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Take a look at sections 7 and 8 of the link I posted above

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New Here ,
May 17, 2022 May 17, 2022

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no luck- I have already done step 7, and I am hesitent to do step 8, as the onboard (intel) graphics is my fallback gpu if the main one breaks. I do not belive that photoshop is reading the onboard(intel) gpu, as all apps are forced to use the m1000, including photoshop(look at the bottem of my first screenshot)

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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Sorry but I'm out of ideas, the last driver available for the Nvidia GPU is dated 2017

You really need to consider updating to a new system if you want to continue using Photoshop, GPU requirements have changed considerably for the most recent versions and will continue to do so going forward.

2022-05-17 17_21_27-Quadro Desktop_Quadro Notebook Driver Release 375 _ R375 U9 (377.55) _ Windows 1.png

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New Here ,
Jul 31, 2022 Jul 31, 2022

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LATEST

Been a while, Huge new update to whoever finds this thread while Googling/searching and stumble onto this thread. Thanks to the help to the others in this thread, the silver lining of this is as follows:

if you desperately need to run photoshop on a w520 laptop, update the internal gpu drivers, and boot into internal graphics only. I am still working on a way to run photoshop with the Nvidia card enabled. 

 

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