Photoshop directx error

[Kian244872480rql]

I have a fresh install of photoshop on my laptop, and I get the following error when I start up, It warns of  outdated graphics drivers and says that directx is unavalible. but I updated all the avalable drivers yesterday, and when I run dxdiag, it shows that directx 12 is installed and no problems found.

[Ged_Traynor]

Hi

What exact GPU do have on your system

https://helpx.adobe.com/photoshop/system-requirements.html

[Kian244872480rql]

Quadro 1000m

[Ged_Traynor]

That GPU was released in 2011 so it's pretty old, also you more than likely have dual GPU's on the laptop, see sections 7 and 8 from the below

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

[Kian244872480rql]

nope, its a single gpu, but meets the minimum specs for photoshop, photoshop is just not reading the directx 12 installed (when I launch photoshop and get the compadibility report, the only fatal error is it said it is missing directx)

[Jeffrey Tranberry]

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

[Kian244872480rql]

the menu is greyed out - I can't use the menues because photoshop chrashed as soon as I close the compadibility report

[Ged_Traynor]

The Intel i7 2760qm has an Intel HD 3000 GPU

[Kian244872480rql]

yeah, in device manager, there is both the hd graphics 3000 and the 1000m, but the gpu used by all heavy applications (photoshop included) is the quadro 1000m build into this laptop.

 

[Ged_Traynor]

Take a look at sections 7 and 8 of the link I posted above

[Kian244872480rql]

no luck- I have already done step 7, and I am hesitent to do step 8, as the onboard (intel) graphics is my fallback gpu if the main one breaks. I do not belive that photoshop is reading the onboard(intel) gpu, as all apps are forced to use the m1000, including photoshop(look at the bottem of my first screenshot)

[Ged_Traynor]

Sorry but I'm out of ideas, the last driver available for the Nvidia GPU is dated 2017

You really need to consider updating to a new system if you want to continue using Photoshop, GPU requirements have changed considerably for the most recent versions and will continue to do so going forward.

[Kian244872480rql]

Been a while, Huge new update to whoever finds this thread while Googling/searching and stumble onto this thread. Thanks to the help to the others in this thread, the silver lining of this is as follows:

if you desperately need to run photoshop on a w520 laptop, update the internal gpu drivers, and boot into internal graphics only. I am still working on a way to run photoshop with the Nvidia card enabled.