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Participating Frequently
May 17, 2022
Question

Photoshop directx error

  • May 17, 2022
  • 3 replies
  • 7381 views

I have a fresh install of photoshop on my laptop, and I get the following error when I start up, It warns of  outdated graphics drivers and says that directx is unavalible. but I updated all the avalable drivers yesterday, and when I run dxdiag, it shows that directx 12 is installed and no problems found.

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3 replies

Participating Frequently
August 1, 2022

Been a while, Huge new update to whoever finds this thread while Googling/searching and stumble onto this thread. Thanks to the help to the others in this thread, the silver lining of this is as follows:

if you desperately need to run photoshop on a w520 laptop, update the internal gpu drivers, and boot into internal graphics only. I am still working on a way to run photoshop with the Nvidia card enabled. 

 

Brainiac
May 17, 2022

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Participating Frequently
May 17, 2022

the menu is greyed out - I can't use the menues because photoshop chrashed as soon as I close the compadibility report

Ged_Traynor
Community Expert
May 17, 2022

The Intel i7 2760qm has an Intel HD 3000 GPU

Ged_Traynor
Community Expert
May 17, 2022

Hi

What exact GPU do have on your system

https://helpx.adobe.com/photoshop/system-requirements.html

Participating Frequently
May 17, 2022

Quadro 1000m

Ged_Traynor
Community Expert
May 17, 2022

That GPU was released in 2011 so it's pretty old, also you more than likely have dual GPU's on the laptop, see sections 7 and 8 from the below

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot